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1.1 1443 Reviews

Woolworths Complaints Summary

24 Resolved
1418 Unresolved
Our verdict: If considering services from Woolworths with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Woolworths reviews & complaints 1443

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Newest Woolworths reviews & complaints

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9:22 pm EST
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Woolworths gift cards

Today I wished to purchase a David jones gift card as advertised in your catalogue for Valentine's Day. I picked up a gift card underneath the $50 David jones card which I thought was a $100 David jones one. The card is identical in colouring and similar wording which is very misleading. Both say "the perfect gift card" on the packaging. I went straight back to my local store 2 hours after I realised it wasn't a David jones card and they said they couldn't swap it over. If you are going to have displays in your stores, you shouldn't have 2 cards almost identical together, as it is very misleading. I'm sure I'm not the only person this has happened to. I have attached photos of the cards to show you and also the promotion advertised. Regards, Debbie

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Rational Human
, US
Feb 07, 2018 10:06 pm EST

Or, and here's a thought - you take responsibility for not checking to make sure you grabbed the right item before purchasing. This isn't the store's fault, it is yours.

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7:24 pm EST
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Woolworths unethical behaviour

Dear Woolworth

On Monday the 05/02/18 at 9:30 am we got our Woolworth delivery. While the delivery man delivered our Woolworth order, one of the staff members at our centre had to ask him to not leave the main door open as we are a childcare centre and keeping the doors closed is a legal requirement. After he was told that he became very rude and blocked off some of the main fire exits. After he had finished unpacking the order and left he didn't close the main gate to the centre. He also left us someone else order form which he likely needed.

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2:58 am EST

Woolworths choc caramel bavarian

Sadly I had a hair in the bite of my Bavarian. I don't care if it was only $3! I don't want to be pulling any hair out of my mouth because of a bite I took! Now I wonder why it was $3! The brand Woolworths is obviously not good enough! I will not be happy until I have been apologised to and given some sort of compensation for having to have someone's hair in my mouth!

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6:43 pm EST
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Woolworths non adherence to company policy

It has been an ongoing occurrence for me, as a shopper, to receive an item free of charge when it is scanned at an incorrect price. I have a copy of the Code of Practice which says "if the price displayed at the checkout or on the customer receipt is higher than the shelf price, the customer is entitled to receive that item free of charge". I can tell you that that does not happen without a fight at the Salamander Bay or Nelson Bay stores. I have personally had to engage the store manager on one occasion and many staff on other occasions. All staff have told me that I did not get the item free despite scanning higher than the shelf price. I have asked on every occasion for confirmation from supervisors and still got the same response. Apart from the store manager, when the new Nelson Bay NSW store opened, who agreed that any item scanned incorrectly would be free. On that occasion I suggested that the staff be trained accordingly as it was frustrating having to go through the same thing again and again. I then obtained a copy of the code where it is written in black and white. Just recently, 1/2/18, at the Salamander Bay NSW store, I bought a tin of Raid insect spray, among other groceries, which was marked at $3 on the shelf. At the self service checkout it scanned at $5.65. I notified the assistant who told me that the scan price was incorrect but that I did not get the item free and that the store had discontinued that policy sometime earlier. I asked her to ask her supervisor, which she did, and was given the same answer. I then asked to see the code of practice from the front counter and there it was in "black and white". The assistant was clearly surprised which lends me to think that this line of practice comes from management! I have also been told, in the past, that if the item scans incorrectly, I must pay the incorrect price and then go to the front counter and ask for a refund. Why?
As a result I am so disappointed in Woolworths because I believed that it was company policy to do the best by its customers but obviously not in this area.
Could you please enlighten me as to why this blatant disregard for company policy is allowed to happen. It is a small community here and these experiences get shared around. I must also add that I was experiencing this problem long before Aldi came to town, for the best part of 7 or so years but I have only now decided to put pen to paper as I am literally sick of the hassle.
I look forward to your response in due course.
Thank you
Noelene Timmins

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8:58 pm EST

Woolworths kraft premium original biscuits

Hi,
Kraft Premium Original biscuits used to be sold in boxes. Now they are sold in plastic packaging. The biscuits are smaller and arrive broken. They taste crap and when cheese slices are added, the cheese flops over the edges. They are also made in China. I will NOT be purchasing these biscuits again until they return to their ORIGINAL shape, size, taste and packaging.

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7:02 pm EST

Woolworths woolworths survey sms & online survey

To whom this concerns,

On Monday, 22/01/2018 at 8.46pm I received the following SMS:

Congrats, Justis!
You've Won 500.00 AUD Free
To Spend at Woolworths!
Get your 500 NOW:
www.acmvip.com/f/yera8Hp

I clicked the link in the SMS and completed the Woolworths Survey and submitted this expecting to receive my $500AUD to spend at woolies and haven't received anything to date.

Please see screenshots attached.

I find this offensive and misleading and would appreciate Woolworths making this situation right.

Thank you
Justis Blackwell
Sunshine Coast, Australia

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5:15 pm EST

Woolworths state of toilets at deloraine store.

We shop in your Deloraine store in Tasmania and live in Ulverstone. We find the store very friendly and well laid out and enjoy the 30 minute drive once a week or so. However - we visited the store on 30th January and have a very serious complaint about the condition of the Male toilet in store. About 1pm I discovered that the toilet had no toilet paper, no paper towels to dry hands, no liquid soap to clean hands with!
This should not happen and quite obviously there was a big problem on this particular day! Not a good look and numerous people complained to each other but said it would be a waste of time complaining to management. Your comments please!

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8:32 pm EST

Woolworths product pricing

I attended the Parramatta Westfields store to purchase a number of items at lunchtime. The reason I went to Woolworths and not another grosser was the price for a bulk purchase of S&W mayonnaise at $12 for 3 x 440gm. At the check out I was advised the price shown on the Woolworths website was not available in-store. I advised the checkout attendant that the site did not display anywhere that the price for this bulk buy was an online only special. After a lengthy wait the mater was than taken up by the supervisor/manager who confirmed that the store will not match the price. I asked the supervisor how was I suppose to know the price of product so I can make an informed decision on which grosser I should go to? I was told I should look in the paper catalogue for pricing.

I find this response unacceptable for the following reasons:
1. The paper catalogue does not contain all items available at a store.
2. We do not live in the 1990s, and I believe the majority of people would get their pricing via the internet as opposed to junk mail catalogues.
3. Nowhere on the listed item site does it clearly state that it is an online only price.
4. Due to being provided misleading information I lost 30mins (entire lunch break) waiting in store and still ended up with no items - as I was not going to purchase them at full price since other grosser were cheaper and also I refuse to do business with a provider who misled me.

I understand that Woolworths cannot give me my time back (nor probably do they really care), but as a customer you would think they would honour the advertised price.

As such, they have lost me as a customer for good. The lack of providing me with a $4.50 saving (and doing it swiftly/not wasting my entire lunch break) will cost them my thousands in the future.

Maybe an improved customer service experience could help Woolworth with its declining market share...

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3:36 am EST
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Woolworths pricing of items on special/marked down etc

I am a regular customer of Woolworths/Big W.
Recently, I purchased Green Prawns at the Brassall Qld branch of Woolworths.
This was in the week leading up to Christmas 2017.
The docket showed that the Green Prawns were $16 per kg, with the shelf docket showing "50% off". I wanted about 1kg, it came to less so I worked out that I would be paying less than $16.
To my surprise, I only paid $7.80 or thereabouts. I was surprised. I asked the lad behind the counter told me that the 50% off, was after the purchase. I asked him why? He said that they had to sell quite a load of green prawns, and so the price was marked down, even further. So I purchased another 800g of prawns. We went on holidays to Stanthorpe, and because we were caravanning, we decided to purchase our goods from the Woolworths. Again I purchased items from the deli - and this time it was sliced meat for sandwiches.
I asked the Customer Service re the marked down price on meat, and was assured that the items will be sold at the "33% off" price at the checkout, and it was duly printed at that amount.
Our holidays led us up to Cooloola Cove Woolworths, near Gympie. Here I was told the opposite, that the shelf docket IS the price of the goods.
I am rather confused.
Could you please clarify my position on shelf dockets. I have taken photos of goods purchased in Gympie, and if you want, I can show you these dockets.
If I have made a mistake, or have followed what I have been told at certain Woolworths stores, I will accept this, otherwise, I would like a refund for what I have paid because I dont think that staff are aware of what the correct procedure is

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8:28 pm EST
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Woolworths deli staff member and hygiene of deli

Hello,
I have just returned home after visiting your Woolworths Store in Hastings (Store 3310) Victoria. I will be honest with you in that I normally shop at Coles, but having seen your range of meat advertised for Australia Day, I decided to head to Woolworths. I visited your Hastings store around 11:15am and went through the register at 12:02pm. Upon entry I had my youngest son with me who was excited to grap a piece of free fruit. (Great idea) I selected a few fruit and veg and placed them in my basket and headed to the meat section. A wonderful range of meat, your prices are more expensive than Coles, but having said that, the range of flavoured sausages were fantastic! I then headed up to the deli. I walked past the fish area and I must say I was appalled by the smell of the area. The fish didn't look fresh and the prices were very high considering its state. I would be interested to know how much fish/fillets are thrown away due to not being fresh and how I should bring this to your attention that fish and other sea food is a valuable resource that should be sustainable. I would be interested to hear how this hygiene issue is resolved. However, that isn't my main complaint. I took a ticket and a lady called Jane served me. She didn't have much of a personality, gave me an extra 100gm of diced bacon than I needed, gave me plain Kabana (not asking if I wanted the cheese one, which I really did, but she seemed so negative so far I wasn't going to change my order) asked me if there was anything else. I asked if she had a bag of twiggy sticks in the cool room. I mentioned that Coles sold half kilo bags and that was what I was after. She told me that there were half kilo bags over there and pointed to where the cheese is kept. I thanked her, walked over. The bags were not on special and a different brand so I walked back, waited in line again and Jane served me again. I informed her that I was back as the twiggy sticks weren't the right ones and once again asked if she had the half kilo bags out in the cool room. I was then told that this wasn't Coles and that basically if i didn't like it I should be over at Coles. She was quite rude. I then said that I was only trying to find out if they had them and asked what her name was. Well then her demeanor changed. She was arguing with me that she was trying to help me and that she was doing the best she could with her information. I said that was ok and I just want half a kilo of twiggy sticks. She then threw the twiggy sticks back in the tray in the counter and asked another staff member to serve me. She stormed out of the deli. The new staff member came up and I was trying to tell her what had happened and she turned to me and said she didn't want to know! I left the deli knowing that people have bad days and maybe Jane was having a bad day. I don't know that maybe she had some other personal things to deal with, however her attitude this morning was wrong. On a positive note, the young boy who served me at the register was amazing. His name was Luke. He greeted me with a hello, asked me how my day was. I told him that I hoped he was saving his penalty rates for the day and had a laugh. He informed me he was saving for his first car. I congratulated him doing this. He spoke to my youngest son, asked him what his name was and had a great chat. In my eyes and in the short time I spoke to Luke, he has potential. A lovely boy who has a beautiful personality. Please commend him on his lovely attitude, something that is not often seen in young people today. I can be contacted via email if needed on [protected]@gmail.com and the details on my reciept are as follows: Store manager Kris Store 3310 POS id: 9 Trans7657 12:05pm 26/01/2018

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7:45 pm EST
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Woolworths your delivery truck driver in this vehicle

This truck driver went through a red light cutting across eastbound traffic on Loganlea Road this morning @ about 10:38am. He was travelling slowly, had plenty of time to safely stop and entered the intersection after our green light had started.

Followed to loading point behind Woolworths shop and asked him why he thought he didn't have to follow road rules. He wound up his window and ignored me at this point.

Picture taken as I left the loading point, with truck in question (plate 588QSH) in centre frame, timestamp of file used to reference time.

Driver seemed unconcerned about his actions and that is worrying.
What is Woolworths policy and will they investigate this? Not a good corporate image.

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10:02 pm EST
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Woolworths fresh saddletail snapper fillets

My husband purchased this & the fish was very rubbery & tasteless. He put most in the bin. Very disappointing. Very reluctant to buy fresh fish again from Woolworths.
After submitting it from the last paragraph, I was advised that my complaint is probably too short in number of words & may not get any attention. After this, it makes me so anti Woolworths. Do I need to expand on my story that my fish was yuk!

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Ivars Avens
, US
Mar 16, 2022 8:15 pm EDT

Calling this "Snapper" verges on misleading labeling. This species (Lutjanus malabaricus) is not the one commonly understood as Snapper in Australia. Anyone thinking they are buying a fish of similar quality to Australian Snapper (Chrysophrys auratus) is going to be sorely disappointed. Woolworths have been pulling this stunt for years and it's amazing they can get away with it. A common problem with saddletail snapper is that it can be tough and tasteless. Woolworth are aware of this and it makes no difference. Caveat emptor!

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11:44 pm EST

Woolworths jessica (cashier)

It happened on 18th Thursday January 2018
Time: 2:40
Address: Shop6 Level 3, Burwood road(westfield)

When she checkout our items she made a
big mistake and waited for a long time to solve the problem she didn't say any sorry and she had no manners and her face was like really rude and angry. We just walked out and checked the receipt again and she made another mistake so we went back to her and tried to explain to her. Also she was really rude because her face looks like didn't want to listen my explaination about her another mistake and snatch the receipt check herself and refund money for the mistake.It was second time her mistake however she never said any apology word like 'sorry'. Finally I juat walked out without any comment about her acting but that time she was just talking to a another cashier and laughing at each other and talking about us. The point was she was really rude and had no manners.

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9:07 pm EST
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Woolworths employee

This employee was on a dating site. After a conversation. She said I should have asked for her number... After when I was going to see what she was doing new year's eve. She went completely waco. I did not know he had a boyfriend. And I have been treated unfairly by her ever since and stafff
I did not know she was cheating on her boyfriend who I believe also works there. Natasha your a little liar. I will never go back into the sunny bank shopping plaza again or any woolworths store from now on untill this unfair treatment from the staff is delt with
I was promised by the manager he would look into this. He is now on holiday. This crap has gone on for weeks now. I think my attorney will take care of natasha and woolworths shortly

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Update by Terri1952
Jan 16, 2018 3:26 am EST

She said it is not her she never made the profile, , , , what a liar. Since she claims she is not responsible, , , she should contact the australian federal police cyber squad this is idenitity fraud. And see the truth come out. Truth she does not want anyone to know her true colours. The fact that she is calling me a liar, should not sit well and it is obvious that woolworth does not care they have a bold face liar working for them. I will get the truth brought out. I will never go back into woolworths again. When an employee bold face lies to cover their tracks. And implies a customer is lieing is absolutely in my opnion reason for termination. I will bring out the truth. I have had many years in the investifation field
natasha you picked the wrong person. To call a liar.

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5:54 pm EST

Woolworths I am complaining about selling expired products in woolworth esperance 6450, outlet.

Woolworth Esperance 6450 selling expired products their stores. They even sell expired deli stuff as well. I f you want convince, they are selling three months expired "Extra " chowing gum at 1/2 price mentioning as clearance.

When this is reported to the store counter they did not even fair enough to apologize even.

Send your agent and see your self. Tell them do not do this stuff for people at remote who does not have other option

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3:41 am EST

Woolworths self service checkouts

10/01/2018 - When you introduced these self service checkouts I thought great Idea as long periods spent queuing up for minimal items at peak time gets quite frustrating I have used the Self Service Checkouts from ParkRidge Store Brisbane several times and each time I've pulled my lower back and by the end of the evening I am in discomfort & pain from a pinch on my left side.

The setup of these bays are not very practical really. You are constantly leaning down/bending over due to how low they sit and when I have to place heavier Items like 3ltr milks etc into the plastic bag which are situated at the back not the front, of the platform so you are having to lean over holding a weight bearing item causing undue stress on your lower back. I am only 5ft tall and whilst I am always careful when I'm using these checkouts, It never fails that I am left sore and in pain afterwards.

I would imaging a risk assessment was conducted on these checkouts?

Today I pulled my back again and this time told the Customer Service Person attending at the time and she was unable to answer why they designed them this way and agreed it didn't make sense to have the bagged location set right back.

I am only writing this as one day I can see it now, someone will want to sue as that does seem to be the in-thing now days but I would more like these areas to be made safer to use not only for myself but for other shoppers who may have discomfort and not speak up.
Kind Regards
Denise Haley

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5:27 pm EST

Woolworths google home mini offer - very poor customer service

In early Oct 2017 Woollies had an offer-spend $70 for 4 weeks. Win a Google Home Mini. I spent, qualified but still waiting for the reward. Was supposed to arrive late Nov. Wollies Cust Svc is so crap. They say its not their fault but Googles. They still cant give me an ETA on when it will come, no tracking number provided an no email sent to me to say that I have won. Their logic to it was that they have it in their system saying that I have won but they cannot send an email to confirm this. How ridiculously stupid is that?

They advised me in late Nov that all prizes would arrive by Dec 19. I specifically told them that the G Home was a Christmas gift for my 7 year old son. The agent assured me that all was on track for deliver. Dec 20 and still no sign. Called them, waited for 35 mins on hold. Agent advised that there was nothing they could do. They apparently "could not tell if the shipment had left the warehouse as it was a third party. The delay was due to the fact that the response to the offer was overwhelming. The agent advised me to wait for a few more days and call them back if I still hadn't got it." When I asked what was his definition of afew more days he said he did not know. I asked for a team leader - Elias who gave me a spiel that iyt was in the T&C's. I asked him where was the T&C's and he said that he wasn't sure, but he knew it and I had to look for it. And this is a Team leader speaking. I asked for some one senior to speak to as I was getting nowhere. The TL said that he had escalated the call to a supervisor, but they were all busy so I would receive the call by 2 weeks. He added that in case I did not receive a call back I had to call back.

All along I have been requesting Woollies to call me when they find a resolve as it was much easier rather than me calling them, waiting on hold for half an hour only to find that they still don't know the answer, but even their supervisors said that that is not possible. They are so frustrating./ Not sure about Coles & Aldi's but Woollies should treat their customers with a little more respect and be careful of what they pout out there, considering the competition in the Supply Chain industry.

As for me its almost 2 months after the offer has expired and I am still waiting to receive the gift that I won fair and square. Woolworths I am shocked that a MNC like yours can offer such poor and shocking customer service. Shame on You !

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6:00 am EST

Woolworths ponyland castle and horse family

I recently purchased this for my 6 year old daughter for Xmas... I paid $60 for this play set that does not even stay together how disappointing. I watch what should have been her being happy that she got this castle that she nagged me for every week when we did our shopping for Xmas. Instead I listened to her becoming frustrated that every time she put a horse on it the useless thing fell apart or the stairs fell off.
What I thought was going to. Be a great Xmas present that she would love has turned out to be an overpriced piece of crap. Spent $60 to watch my daughter become frustrated and annoyed. Would love my money back !

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1:09 am EST

Woolworths rude and arrogant service and attitude

Hi to whom read this complaint,

This Woolworth Walkville store in adelaide will never been my favorite story of Woolli because two silly attitude young women, Wittney and Maggie, excuse for my bad memory but the name shall be right!

These two young lady with heavy make-up, showed not acceptable attitude without any reason or evidence! What these two fellow did are soooo ridiculous!

They trying to stop customer (myself) buying two formula as they claimed they seen myself already in the same day, but me and my threes kids have been to other place since from 8:30am and this was the first time shopping in this store.

Sorry Woolli you are probably one of the biggest store in Australia, but please train your staff better at least do not tell a lie if they don't know nothing!

Two young ladies, you are just too young to be a good staff! Do not tell a lie if you didn't see anything! Again, I am disappointed!

If they even tried to go back and look at the tape, which would make me feel better, they didn't!

Is this how you train your staff and treat your customer?!

Be good attitude and you can be qualified to campare to Coles.

After 10 years if you look at this complaint you will thank me, I am helping you and save Woollie!

Regards,

Shary Gu

[protected]@gmail.com

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4:29 pm EST

Woolworths e-vouchers

Just a warning to anyone who tries to buy a gift card from this site:

www.woolworthsgiftcardstore.com.au

I placed an order on the 4th December for an e-voucher for BWS. An e-voucher should not take more than a day to send. I paid $100 for this voucher and have still not received it. My only option is to do a charge back from my bank. Woolworths have acknowledged that they are an authorised 3rd party supplier of voucher and cards and have done zero to help me resolve this matter. I have sent multiple emails and have has several phone calls with both Woolworths and also the contact number for the website (which sounds as though it is off shore) and still no e-voucher. It is straight our fraud to advertise card and vouchers and not supply them. Woolworths need to look at who is supplying gift cards and vouchers on their behalf. I cannot afford to waste $100!

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Woolworths In-depth Review

Overview of Woolworths: Woolworths is a well-known and established supermarket chain that offers a wide range of products to its customers. With a strong presence in the market, Woolworths has become a go-to destination for grocery shopping.

Product Range and Quality: Woolworths offers a diverse range of products, including fresh produce, pantry staples, household items, and more. The quality of their products is generally high, with a focus on freshness and sustainability.

Pricing and Value for Money: While Woolworths may not always have the lowest prices, they do offer good value for money. Their prices are competitive, and they often have promotions and discounts that help customers save on their grocery bills.

Customer Service and Support: Woolworths prides itself on providing excellent customer service. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns. They also have a dedicated customer support team that can be reached through various channels.

Online Shopping Experience: Woolworths' online shopping platform is user-friendly and convenient. Customers can easily browse and select products, and delivery options are flexible. The website also offers personalized recommendations and easy reordering for a seamless shopping experience.

Store Layout and Ambience: Woolworths stores are well-organized and clean, making it easy for customers to navigate and find what they need. The ambience is pleasant, with bright lighting and a welcoming atmosphere.

Loyalty Program and Rewards: Woolworths' loyalty program, Everyday Rewards, offers customers various benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts, vouchers, and exclusive offers.

Sustainability and Ethical Practices: Woolworths is committed to sustainability and ethical practices. They have initiatives in place to reduce waste, support local farmers, and promote environmentally friendly products. They also have partnerships with organizations that focus on social and environmental causes.

Delivery and Shipping Options: Woolworths offers multiple delivery and shipping options to cater to different customer needs. They provide home delivery, click and collect, and same-day delivery services, ensuring convenience and flexibility for their customers.

Returns and Refunds Policy: Woolworths has a fair and transparent returns and refunds policy. If customers are not satisfied with their purchase, they can easily return the product and receive a refund or exchange, provided they meet the necessary criteria.

Availability and Accessibility: Woolworths has a wide network of stores across the country, making their products easily accessible to customers. They also have an online presence, allowing customers to shop from the comfort of their homes.

Competitor Comparison: When compared to its competitors, Woolworths stands out for its wide product range, quality, and customer service. While there may be some price variations, Woolworths offers a comprehensive shopping experience that sets it apart from the competition.

Overall Rating and Recommendation: Overall, Woolworths is a reliable and customer-focused supermarket chain. With its diverse product range, quality offerings, and excellent customer service, Woolworths is highly recommended for all your grocery shopping needs.

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Woolworths. Discuss the issues you have had with Woolworths and work with their customer service team to find a resolution.