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Wish.com Customer Service Phone, Email, Contacts

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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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5:03 am EST
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Wish.com my order #5690df121a41692cf6d5cb24”

I am manoj kumar bhatnagar, made payment on 9 th jan 2016, and order number is #5690df121a41692cf6d5cb24”, I have not received my order till date. pl revert me on my mail id [protected]@gmail.com and my mob no 91 [protected] regards m k bhatnagar mob [protected] india

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9:49 am EST

Wish.com never again!

My sister and I started using Wish at almost exactly the same time. Several weeks ago my sister received a call from her bank asking about some suspicious transactions for some gaming website. My sister actually hates games, so she would never spend even a cent at some gaming site. So she has to get a new credit card. Two weeks later I received a call from my bank. I was told that someone is trying to use my card on a gaming site. Well, actually Wish.com is the only app we both were using. We actually forgot about Wish, because we were not satisfied with the quality of the clothing and shipping was extremely slow. And now I have to wait for a new credit card, which makes me wish I'd never found WISH.

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2:04 pm EST

Wish.com Leather jacket

This company is harvesting card numbers, not supplying orders, and when supplying any of the products, they are well below standard/dangerous... their address if real is... ONE Sansome, 40th floor, 1 Sansome street, san fransisco 94104.. go round there and give them a kicking about there customer relations, that's if they care...and get my £19 back if you can.. They are robbers and villains with no customer care hatsoever

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8:47 am EST

Wish.com do not purchase any clothing from this site!

Everything I have purchased from Wish has been extremely small. I was not sure about the sizes, so I ordered a triple X sized clothing, still too tiny. The material was very thin, the quality was very poor. Yes, the items they sell are very cheap, but what's the point ordering if you can't wear them? On their website everything looks cute, but in reality nothing is wearable. Most items come looking like a potato sack with arm holes. These people sell garage, so don't waste your money on it! If you like to buy and then throw away your clothing, than this is the site for you.

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Christine Allans Becker
, US
Jan 23, 2016 6:21 am EST

I ordered something money went out of my account and order history says I haven't ordered anything. Then one of the items now is gone joy available anymore so they have taken my money without me seeing my order at all. Really bad app don't buy anything from there

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3:42 pm EST

Wish.com Unauthorised transactions from my credit card

I tried to place an order with wish.com on the 05/01/16 but there site was playing up at checkout .I pressed checkout but said not gone through so I tried again but still didn't accept order so I asked my son to have a look when he came so he proceeded to checkout again did go through so he tried again and we had the same situation so we left it the next day I went on my account on line and 4 payments had been taken for different amounts I then checked the wish.com site and no orders were processed and still are not I have emailed them and the third company who they sell for they ask me for details so I sent them both the merchants details and a copy of the transactions I did everything they ask for I have emailed them everyday but no reply from either company the merchants code for all the same 2314151d583ef33x amounts £56.00 ortherisation code 094700 £46.00. Ortherisation code 014966 £62.70 ortherisation code 464892 64.00 ortherisation code 055092 What can I do to get my money back

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7:36 am EST

Wish.com really cheap looking items

Don’t order from Wish! All the clothes are made in China, quality is absolutely rediculous! You will be very disappointed, because clothes are extremely cheap looking and poorly made. Several months back I ordered 2 shirts which were really small. I ordered s sized clothes, but shirts were really tiny! Also the material was horrible and very thin. They have really nice pictures of good looking clothes on the site, but what I received was horrible garbage. I think the positive reviews on the website are false, that can't be possible!

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amandapci
, US
Jan 10, 2016 8:25 pm EST
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every item received had rips in them or to small even thou the right size was ordered or the material was so cheap that as soon as u put it on it ripped.. ordered joggers xl for men and they fit my 9 yr old daughter. bought 3 pieces of lingerie all were lace supposed to been my size but once again wouldnt even fit my 9 yr old and the lace was soooo cheap that when barely stretched it ripped.. now the jewelry. where do i start.. the earrings they turned my daughters ears green n got infected. the necklaces broke within a day. cheap as hell all of it..

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2:11 pm EST

Wish.com items not as pictured, poor quality, cheap. fraud!!

This is a all made in China website, the clothes are extremely cheap looking, I ordered 2 sweaters which are really small, I am 5' 1" 105 pounds and even tough the clothes are small, the sweaters are also literally paper thin, I don't even know how they could be called sweaters, they put the pictures of really nice clothes that looked great but what you received is horrible cheap. I think the reviews on the website are false, that can't be possible!

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Jordan Cates
, US
Jan 20, 2016 9:06 pm EST

Most products you buy on this site are very cheap and not as advertised, but how much did you pay for these "sweaters" you probably got what you paid for.

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10:25 pm EST

Wish.com anchor bracelet and foam bath letters

In October 2015 I ordered an anchor bracelet..a month later I hadnt received it. So I emailed them and they said that it was in the states and will be here shortly. Week and half went by still no bracelet..I emailed them again and they said "hello friend, rest assure that your item will be there. There was a problem and its on the way" Today December 30th 2015 still no bracelet..I emailed them. I also ordered in early November some foam bath letters as a Christmas gift...never got them. Dont need them now, Christmas is over. So I emailed them today about those too and requested a refund ONLY on the letters! Well tonight I received an email that a refund on the BRACELET will be refunded within 14 days. I never asked for a refund on the bracelet...only on the foam letters. Now, I get on wish and they deleted all my orders. I cant email them etc. So they are refunded me for the item I want which is $10.00 cheaper than the foam letters I wanted refunded. What a scam! How do we get all our money back? I have proof from my bank that the money was taken out.

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2:56 am EST

Wish.com stole my credit card information

I placed a couple of orders, one for $1, another for $11, and another for $5. A week later I was contacted by my credit card company saying that there was fraudulent activity and that there were 4 charges of $30 placed in California. I live no where near California. They also charged $30 at a Sprint store which I don't have Sprint as my carrier. I used their Mama app on my phone but later found out that they use the name Wish as well. STAY AWAY! They just want your credit card info! Fraud!

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Jaquetrish
, US
Jan 14, 2016 9:14 am EST
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I had the EXACT same thing happen to me and I am still dealing with this mess. I have ordered from Wish.com several times and loved their earrings. Just after the new year I noticed that my debit card had fraudulent charges totaling over $500. They did this in less than 4 hours! I am still dealing with the headache of getting some of the charges removed because one of the charges went to UPS.com who does not want to remove it. (Thankfully my bank is taking care of it) I also tracked all of the charges back to Monterrey, CA.

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Anabelle Betancourt Toalston
, US
Jan 04, 2016 1:39 pm EST

I believe Wish is the same people who run Sammy dress, Dress Lilly and a couple more fraudulent sites. I have order from them and it took forever to receive (even though i paid for express service) the cloth is nothing like the picture, materials are thin, cheap and poorly made (looks like it was sewn by kids) sizes are smaller than they should. I wear a small, ordered large and got a hoodie that fits my 9 year old. All products come from China or other Asian countries, cheaply made and they probably buy a case of 144 pcs for 30 bucks and then sell you one item for 40 or 50 bucks, so even if they "discount it" they get can make the cost of the box in only one item. BUYER BEWARE!

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Emma Whitfield
, US
Dec 30, 2015 8:52 pm EST

I placed one order for about $130 and saw on my credit card statement that i was charged again for $160 for a second order i never placed .I emailed them and was told that i had made two orders even though i had not. I have been trying to find a contact number for them but with no luck. I am trying to get them to refund my money for the order i never placed and hopefully i will succeed but I will most definately never be ordering from them again and will close down my account and change my credit and bank information.

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R
10:10 am EST

Wish.com sent wrong and / or damaged items and unwilling to correct mistake or refund

I tried Wish.com and ordered a half dozen items. Every item was extremely cheap but I paid a very low price and although not happy with the quality I accept I get what I paid for and have no issues with the quality from that point. Two complaints: 1) Clothes, all the shirts I ordered were Large but I got XXL, XL, Medium but not one was large and not one fit me at all or were anywhere close to the sizing chart they have on line and they will not send the correct size and will only refund the cost of the shirt and not the shipping and not pay for return shipping so in the end I would pay three times more for the shirt in shipping costs for their mistake. 2) Electronics, every item was broken and never worked and have the same shipping issues with these items. Lastly, you can't talk with anyone and only get a system reply telling you to ship back the product at your own cost. It's like they don't even try and since you loose more money by sending it back you just drop it and move on and they go on ripping people off.

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Stephane Leblanc
, US
Jan 05, 2016 4:19 pm EST

I order a 1080 HD SJ4000 sport cam and i recived a fake sport cam

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9:14 pm EST
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Wish.com Flash drive / micro sd drive

Purchased 6+ flash drives from Wish.com. However I started having a problem so after research I found that they could be counterfeit. After further testing all of the drives and microsd were counterfeit. Customer support states that I need to send everything individually packaged and posted back to them to get a refund. After that it's not much of a refund so I thought I would notify everyone possible to this.

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7:55 am EST
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Wish.com fraud

I made a order on Nov, 30 and was told that it would ship on dec 2 to the 7th. Product never received. On Dec 15th which was when the time frame was up, I sent a email to Wish.con, which they respond like Lying children. They asked me to please wait another 2 to 3 business days, and gave me a phony tracking run down from China, that showed the product was sent to a airlines on Dec 6th. The tracking number and I do was all bogus. Wish.com even emailed me that the product was in the United States. Another lie. No refund issued. Nov 17th, still no package, another email requesting my refund. Was told no again, to pretty please wait a few more days. What BS. I told them no, I want my refund. They refused again and said there is no way to track the package in the US, so just lie after lie. I filed a complaint with the California attorney generals office in Sacramento by phone and Sat on hold with Capitol Ones fraud dept for over a hour to file the dispute. Capitol one is going to put wish.com on there suggested vendors to not purchase from. Crooks is what Wish.com! Beware

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2:23 pm EST

Wish.com missing 3 items

I have not received none of my items sister's fashion broken heart pendant necklace store: yiwu rinhoo jewelry trade co., ltd quantity: 1 shipped tracking #: [protected] delivery estimate: dec 11, 2015 - dec 21, 2015 16g crystal 's' shape spiral twist navel belly lip eyebrow bar ear ring piercing store: makedeal quantity: 1 shipped tracking #: [protected] delivery estimate: dec 9, 2015 - dec 16, 2015 20 pcs body piercing, punk jewelry, piercing jewelry, button rings, (ball lip rings only) store: miniworld quantity: 1 shipped tracking #: [protected] delivery estimate: dec 10, 2015 - dec 14, 2015

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6:55 pm EST

Wish.com my credit card charges

Order.Wish.com
dates of misuse of my card. my granddaughter has been charging to my credit without my permission. Most recent: October & November (multiple dates) Her name is Tiffany Lee Dodge 8724 W. John Cabot Rd. Peoria AZ 85382. I am Barbara Dodge 13373 N Plaza del Rio Blvd. apt. 7740 Peoria AZ 85381 she has been using my Chase Card to make purchases, last one first one is 10/07/2015 last one was 11/28/15 Please do not let her charge anything else to me. charges to Torrid of Glendale, Puppies N Love, Piercing Pagoda and others. Thank you. Barbara Dodge

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9:16 am EST

Wish.com where is my item?

My sister ordered a dress which was on sale. And she was aware that items were coming from over seas so she paid extra money for fast shipping. It was supposed to be 7 days. She received a confirmation email saying that item had been shipped. It's now December 14 and she still have not received the item. Yesterday, my sister sent them a message asking where the dress is. She also told that she needed to know when it would arrive. But there was no help from customer support team. They replied that they don't know where her dress is, or when it will arrive. She emailed them again and asked about refund, but they didn't reply. We are never ordering from this site again!

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Rosi Sanchez
, US
May 05, 2016 8:44 am EDT

I have had problems with them too. I actually got all the items I ordered but it took a lot of haggling and threataning them with screenshots about how they were going to be investigated from the IRS and the FBI. I don't know how credible they were but I got my items. They stole screenshots and confirmation emails so I wouldn't have proof of my purchases. They were wrong since I have them backed up to the cloud too. They also claimed a lipstick I cancelled a lipstick because it didn't "fit" . How could a lipstick fit? After haggling back and forth with them they discovered I was one stubborn chick. I work too hard for the salary I make and wasn't going to let them get away with this . I was sent a refund for the items I didn't receive and got an extra lipstick. I did make another order and I expect it will take some time. Some orders are shipped later than others. If I don't get them by a certain time I will just ask for a refund. As for the counterfeit products...they do sell counterfeit Lime Crime lipsticks. People have to realize that they are not going to get a $25.00 lipstick for $3.00. It's a no brainer. I've bought 2 real legit Lime Crime lipsticks and the counterfeit ones and there is not too much of a difference. Wish is definitely not perfect and I expect to have disagreements with them. Amazon is not perfect by any means either. I have ordered 3 shirts that I never received but I got refunded. I am not defending Wish.com ...just telling the truth. They are definitely far from perfect. Amazon is better but they have some deceiving practices too. I ordered a purse from Amazon for 5 bucks and was charged $10.00 shipping and handling. There are complaints about them too. There were 3 shirts I didn't receive and I really wanted the shirts. I just wanted people to realize that we all take chances by ordering from these companies.

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phyllis lopez
, US
Apr 08, 2016 7:47 am EDT
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the watch was order march 20th of 2016 it was too be deliverd to my house on april the 5th or 6th today is the 8 still have not got the watch it cost my husband more then 20 dollars I am very upset about this I have oreder from wish in the past and did not take this long to get the order I have tried to call wish but do not get an answer I would like too know what is taken so long to get my order

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Terridell
, US
Apr 07, 2016 11:21 pm EDT

I ordered a make up purse in November 2015 for a Christmas present and still as of April 8th 2016 I have not received it, I have contacted them numerous times and all they do is say its on it way. There has been so many excuses I even asked for refund but no response, what do I do?

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Malik Farrukh
, PK
Apr 05, 2016 12:17 am EDT
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hi,
I want to submit a complain against ( www.wish.com ) i had placed order of couple watches but i received only one of it. so i sent them a email but they didn't reply my email. The supplier is "helloworldhihi" .
I Received my parcel yesterday already delayed.
Regards
Malik Farrkh
+[protected]
malik.farrukh.fm@gmail.com
Pakistan/Punjab/Sargodha
postal code 40100

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Sherry Powell
, US
Dec 26, 2015 7:02 pm EST

I ordered two stuffed dolls led stars light colorful pillow s on Nov 15 . I haven't received them yet

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Suzu Gates McCaig
, US
Dec 26, 2015 4:26 pm EST

I placed an order with it's sister company "Cute" the 4th of November, 2015. At this date, Dec. 26th, 2015, I'm still waiting for my merchandise. Or one of the many responses from Cute ... take up your problem with the seller company.

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2:26 pm EST

Wish.com handbag never received

I purchased a new handbag but never received it. I kept checking with Wish and they knew nothing about it, so I dicided tobdo investigating. I was shocked with my results. My handbag ended up in California. Wish kept insisting that was the delivery address I wrote down. I tried to explain that they were wrong. Next I went back to the website and found that about five others had the same issues. It was the same handbag as mine, bought with an Eastern US address and ended up at the same address in CA. We were all out the money we spent. I was furious.

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10:56 pm EST

Wish.com credit card number stolen

One day after I made 2 purchases from wish, I had 4 separate retail charges on my card from a brick and mortar office depot in florida (Obviously fishing for my balance) and I live 2, 300 miles away. By design I used a prepaid card exclusively for this and had very little balance on it and didn't tie up a ton of money. Just glad I went in cautiously they are the only ones I gave this number to. Had to cancel my prepaid card. Product reviews are stacked / mostly fake, just read through a few and it is so obvious. I hope the ftc is investigating. Btw, similar products on ebay are as cheap or cheaper and the reviews and ratings are real. Caveat emptor!

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1:00 am EST

Wish.com bluetooth 360 swivel keyboard/ fill case ipad mini

I purchased this product and on arrival thought it was a really good product, but 31 days later the numerical keys except keys 5 & 6 stopped working. I looked online and this is a current problem I was unaware of. I attempted all the trouble shoots but nothing worked. I contacted the supplier thinking they would be able to replace not refund the keyboard. But the company hid behind the 30 day refund policy. I attempted to contact the company directly but didn't get a response. This is a complete and utter scam, they take your money and run leaving you nowhere to go. They sell defective products that take forever to arrive and then are poor quality. But it doesn't take long for them to take your money and run.

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7:32 pm EST
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Wish.com missent items idid nt order, runaround on returns, return policy is a joke, defective items sent out

I ordered some items from wish. A few were ok. But they seem to send out anything they want not what a person ordered. I think they have a stock pile of trash they are getting rid of. When I tried to return the items for a refund.I got no help at all just delays and emails. I have stopped doing business with these crooks. I think I am going to file a complaint with the Feral Trade Commission. I filed a dispute with pay pal on one order they didn't even bother to respond. This company is definitely a Fraud and will rip you off . I would advise anyone not to do business with them . They have ripped me off for about $150..00 in defective and wrong items being sent. They do nothing to correct it either but giver you a run around with e mails

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3:34 pm EDT

Wish.com credit card fraud

I have been receiving daily e-mails that were meant for someone else who's e-mail address is very similar to mine. They have all been for jewelry items. I tried several different ways to contact the person, to no avail. Today I contacted the Police Dept and told them. They were able to contact the person and advise her. She will be working with her bank and the credit card company regarding these fraudulent charges.

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+1 (800) 266-0172

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