Well, this is the second time Windstream has f***** us over. The first time it was because we had sent the payment in and they cashed the check--the money had come out of the bank account, and they were going to disconnect our service and we had to fight with them for over 4 months and send them a copy of the debit information from our bank.
This time though, they had received the payment, posted it to the payment history on our account, with a confirmation number, and still turned off our dish network service. Because I called at 6:55PM CST and talked to the dish network technician who said they couldn't do anything because Windstream billing handles that...
Needless to say I called Windstream back and their billing department was already closed. They close at 8PM EST, so I missed it by like 5 minutes. Literally. Now, I can't do anything until tomorrow morning, and my broadband service might be terminated too! All because they already received payment for their crappy service. Windstream sucks. If we could switch to another carrier we would, however, our town won't allow any other carriers...guess it's going to be cell phones only. I refuse to use them any more and I will tell everyone I know to get cell phones if you live in Broken Arrow.