Wide Open West / Rude staff, scam, stolen money

United States

I received the bill from the company Wide Open West Cable Internet Services. I paid all bills on time and was surprised, when I received the note from the company that my bill wasn’t settled. I called the customer services rep and asked why they didn’t get my payment. The representative was rude and started to pay it today. She was really useless, and I have no idea what to do now. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

Feb 27, 2014

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