[Resolved] WhyNotLeaseIt / why not lease it scam
I purchased some items back in March 2017 total in 1003 dollars I made all my payments and when it past 6 months I was told that it would pay itself off after the payments in 9month period when I called to check on the amount of payments the rep said that I had paid $920 on the merchandise cost but that was not applied to the buyout option so when I asked where was the payment going to the rep said only toward the least amount and to buy out I owe 545 if I pay cash he said he would spread out over six weeks payment so in other words they decieved customers about the payout program never once said that they will be additional cost to buy the items after you have already paid for the merchandise items through lease program a big scam Sears and Kmart should be ashamed of themselves with things like this people should file a class action lawsuit this is horrible and ridiculous I will return everything and they can have it I will make sure to have all 11 of my co-workers cancel out their account because I am pretty sure they are not aware of this scam.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
WhyNotLeaseIt Customer Care's Response, Aug 08, 2017
Dear Ms. Priscilla,
I am extremely sorry to hear of your frustration. All of our marketing materials, Terms and Conditions and our lease agreement clearly lay out our program requirements. As a part of our policy, a copy of the lease agreement is provided at lease commencement and is available to the customer in their online account.
Our Lease program is not a finance or lease to own program. Rather, TEMPOE purchases the merchandise on the customer’s behalf and leases the property to the customer for a required minimum term. Upon completion of the minimum lease term, customers have the flexibility of three options: (1) continue to lease on period-by-period basis by retaining possession of the property, in which case additional periodic payment(s) must be made in the same frequency and amount as during the initial term; (2) terminate the agreement by returning the property to us in good condition, fair wear and tear expected; or (3) call us to arrange a purchase of the leased item.
Please feel free to reach out to me directly at email@example.com and we can discuss your account with us. I hope to hear from you soon!
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