I was a big fan of WetSeal, and would spend up to &175.00 a month in merchandise from them until I made my last purchase online. I have never had any problems with them before, either with their policies or merchandise. I ordered a pair of skinny pants and a few tops, but when I received the pants the size was too small and the tops were unflattering. So I tried to exchange the items at a local store. Once I got there and tried on some other items I was going to exchange them, for I was told by one of their employees that they wouldn't do exchanges or refunds on items older than 21 days. I was completely shocked and wasn't sure what she was talking about since I had my receipt, the items still had the tags on them, and I shop there often. I am now stuck with $60.00 worth of stuff that's of no use to me, and I will say that I will never order or buy from this company again! Obviously they changed their return policy because the economy is bad and they probably aren't doing too well with their revenues.