Like others expressing their horror stories about the company, I too had a very bad experience at Wet Seal today [protected]). Despite my thoughts on Valley View Mall in Roanoke, Va I decided to visit to get some last minute gifts for Christmas. I shopped at several stores in the mall and I entered the retailer on December 23 around noon. I picked around for a little bit in the mess and ended up purchasing two tops. I have shopped there numerous times, but have never had to return anything. Today I did. I had the items brand new still in the bag just the way they left the store accompanied with the original receipt. The girl, Donna (also the store manager) helped me with the return. After keying in the information she asked me if I wanted to exchange them or get a store credit. At first I thought "Isn't that the same thing?" then I said neither. I did not have time to shop and I just wanted my money! Rudely she said that they do not give cash refunds. I knew arguing with the girl was just going to be useless. The girl took my receipt and pointed to some initials handwritten on the receipt and said "These initials mean that the cashier informed you that there are no cash refunds" and "See? It even says it here on the receipt" "No cash refunds or credit back to credit/debit cards." I had to hold back the laughter. Did she really think I was stupid? Don't you get a receipt after you pay for something? And do you really think I would purchase something knowing that if I changed my mind about it I could not return it for a cash refund? So If you get a gift from wet seal from someone and don't get a receipt you can't even get a store credit. I didn't fuss at her for her stupidity. I calmly asked for the corporate number, the sales reps name and hers so I could express my worries to the right people, but with a refund policy like that I doubt they even care and are probably very used to customer complaints regarding the issue. I did not return the items. I'm holding on to them til I talk to corporate just in case they decide to change things up a bit. Once I got home I called some of Wet Seals competitors like Charlotte Russe, Old Navy, and Aeropostale. I even called pricier stores in the mall like Limited, Express, Macy's, and Abercrombie & Fitch. They all had normal return policies and would give refunds in the original method of payment and exchanges if you did not have the receipt. C'mon Wet Seal. Your competitors are showing some class. Even Burlington Coat Factory changed their no refund policy because they realized it was bad for business. I will never spend a dime in Wet Seal again and I will make sure to spread the word.