WET SEAL CLOTHING STORE / Money back NOT guarenteed
I bought some clothes from Wet Seal and when I returned them they gave me store credit that was placed on a merchandise card. The next time I was there, I went to purchase some clothes using the card. The clothes I was buying cost less than the amount that was on the card. Upon ringing up my items, the store clerk told me that the transaction ended half way through leaving my card without money and the store without receipt of money (apparently it was floating in space). They needed corporates approval to reinstate the money on my card but since it was Sunday corporate was closed. They then informed me that I must leave my card (which all the money had been taken off of) and leave the clothes that I was buying. After arguing with them I realized there was nothing I could do and told them it better be taken care of the next day, first thing in the morning.
I did not receive a call the next day so I decided to call them around 2, which was 4 hours AFTER they opened. The store manager, Alma Aguliera, was completely rude and was yelling at me because "corporate has a million calls about this type of stuff and doesn't have time to help now". She then told me to call the corporate office, but didn't have the number to give me. I found the number on my own and waited on hold for 40 minutes until finally just leaving a message. I also sent them an email later. I called another Wet Seal store in the area and asked them if they had another number I could call and they said no, but all the stores have been having this problem with the merchandise card.
It is now Tuesday, 2 days after this occurred and Wet Seal has yet to call me. I called them around noon to see what was going on and the manager on duty had no idea what I was talking about and told me to wait until Alma Aguliera (the rude, unhelpful manager I talked to earlier) came into work around 2pm. I told her that I wanted the district manager's number and the manager told me that she could not give it to me because it was a private number. She told me the only people I could talk to above the in store managers is the people at the corporate headquarters(which still hasn't responded to my previous voicemail and email). I then told the manager that the fact that they still have my money and kept the clothes I bought with that money is considered stealing and that I was going to inform the police to help me sort this out, since the rude managers and the corporate office wouldn't even give me a head managers name or number. She responded with "Uh huh. OK. I'll have the other manager call you when she comes in." I still have yet to receive a response from the store or corporate headquarters and although i don't want to involve the police in such a frivolous case, I feel that they are using these cards as an excuse to take money away from their customers.
DO NOT SHOP AT THIS STORE! THEY MANAGERS ARE RUDE AND UNHELPFUL!! THE CLOTHES ARE POORLY MADE AND THE CORPORATE OFFICE DOES NOT CARE ABOUT ANY OF THEIR CUSTOMERS!...I sincerely hope they go bankrupt and that all the rude employees become unemployed again. There is no place for that attitude in a customer service professions
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