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WestJet Airlines / no refund from westjet

Canada

My son had reserved for westjet which will be departed from Abbotsford through travel agency for Regina Volleyball league . The flight will depart on Fri 19 May.We had already paid the airfare, $475. However, we had to make cancellation the flight due to personal issues and we contacted the travel agency and customer service and group booking department, but they said not able to refund. Instead, some money will be deposited as westjet credit which can use sometime in a year. They have cancellation policy which mention no refund for econo fare . I think the seat had already cancelled will resale to another person, eventually the westjet will make another money, I will lose my money.

Ha
May 9, 2017

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