Western Union / faulty service - denied refund
While working aboard a cruise ship in feb 09, I sent my paycheque through western union from grand cayman to my mother in canada. Though she had all proper documentation, western union would not give her the money because it totalled over $1000 canadian and they cannot issued cheques for more than $1000. There was no warning of this in grand cayman, on wu's website or any of the paperwork I had. I tried calling locations all around my mother's home, as well as wu's customer service and the agent at wu concluded it would not be possible for my mother to collect the money. My money would have to be sent back to me and I was told I would be issued a refund for the service fee. They sent it to miami (where I was docked) and I walked to a wu branch only to be told there that they could not issue me money at all. On yet another day, I was finally able to collect my original money in puerto rico. However, the service fee was not refunded. The agent there called wu's office and I spoke to someone there who said a letter would have to be written in to their main office in order to get the service fee refunded. I sent the letter in march 09. Upon returning home in june 09, there was still no reply from wu. I called the wu customer service and was told that on their electronic forms it showed my request denied and no letter has been sent out. They have concluded that all of that running around, my money being tied up in their company for a week without any access to it, and the money never being able to be received is a service.
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