Liberty Coin Galleries
reviews and complaints

I bought a 2020 America The Beautiful 5oz quarter on Ebay from Liberty Coin Galleries, but it had damage on the front. There was a big ugly scratch on Washington's neck. I think they are taking advantage of customers during a pandemic. When I contacted them, they said I should've known because it's advertised as "BU" not new, and "BU" goes down to MS60 including a huge scratch. I think they should go out of business, they are scoundrels.

I ain't got my order yet. I ordered a 2.5 gram gold bar like a month ago an it still ain't come. I paid 197 bucks for it an I want my money back or the bar. Thanks.

They're scammers, plain and simple. I got ripped off big time. I ordered a 1OZ Gold bar from Liberty Coin Galleries on eBay for a whopping ***. The item number is XXXXXXXXXXXX and my order number is XX-XXXXXXXXXX. When the package arrived, it was still sealed, but when I opened it up, there was nothing inside except for an empty box. These guys knew exactly what they were doing - they targeted my purchase and sent me nothing. Don't trust them!

I got an invoice from Liberty Coin at XXXXX *** XXXXX. But I didn't get what I ordered. I ordered a coin a while back and didn't look at it closely. I just put it in my vault. But last week, I was taking inventory and saw that the coin wasn't what I ordered. It was supposed to be a 2018 W American Silver Eagle. PCGS MS70 First strike. But it's not a W, which means it wasn't struck at West Point. The invoice number is XXXXXX and I ordered it on 4/4. It's still in the original package and I haven't opened it. I emailed the company, but they haven't responded. I've called them a bunch of times, but I keep getting cut off without talking to anyone.

I got a gold buffalo coin from Liberty Coin Galleries and the box it came in was all messed up. The wooden box was all worn out and the leather was peeling off. The outer box was also torn up. I told them I wanted a new box, but they said they didn't have any 2013 boxes. I paid for a new coin with a new box and certificate, but they can't give me the right box. So, I asked for a refund of *** dollars for the wooden box and outer box. The box I got was no good and they can't give me a new one, so I want my money back.

I tried to buy a 2020 Gold Buffalo on 11/17. Customer service said they tried three times but failed. On 11/17, my USAA debit card was charged. On 11/23, I asked Liberty Coin about my refund. They said they refunded my card, but I never got it. On 11/25, I talked to USAA to dispute the transaction. They gave me a temporary credit of ***. I asked Liberty Coin about it, but they said they didn't generate any orders, yet my money was taken. Today, USAA took the temporary credit of ***, leaving me with no product and no money. I attached my transaction log to show proof that Liberty Coin never refunded me. I hope we can resolve this soon. The bank took back the temporary credit because I didn't have enough info from Liberty Coin. I talked to a USAA rep who reopened the case. She told me to show Liberty Coin that I never got a refund from them. Product_Or_Service: 1

I bought some gold coins from Liberty Coin Galleries online and they charged me $*** on May 12th, 2022. They sent me a message on 5/13/22 saying that my order was shipped and would arrive in 1 - 5 business days. But when my order didn't arrive the next week, I checked the tracking number and it was invalid. I called Liberty Coin on Friday, May 20th to ask about my order and spoke to ***. He was really mean and said that I couldn't look up a tracking number. He also said that I didn't enter my address and that's why the package was being returned. He said he would send it again, but he didn't. I called again on 5/26/22 and spoke to *** again. He was even meaner this time and said that I couldn't enter my information correctly. When I asked him why they would ship a package with over $*** worth of gold with no address, he said the "computer" did it. I asked for a refund, but he hasn't done it yet. I bought the coins when gold was cheap and many reviews say that Liberty Coin does this on purpose so you have to buy again when the prices go up. They are acting like frauds and I want my money back with interest.