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Western Union / very bad service

United States Review updated:
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Very bad service. Online money transfer is just an fraud activity to let your money used by Western union for 12 hours, without interest. They just take your money and keep with them for 12 hours. There are very rare successful cases with online money transfer using western union website. Today, I had to send money to India, my brother was in hospital and there was immediate money needed. I went to western union website and I tried to transfer $900 (all from my bank account). After submitting request I got message, I need to contact to customer care and they gave me one MTCN. I called to their customer care, the lady speaking was barely understanding what I was speaking. She took my identification information along with SSN.After talking with her for 30 mins, she told me they have denied the transaction. I asked the reason behind denial. She told me that they can not tell the reason, If I want to get the reason I would have to write to their review center. She suggested me to go to any western union agent and transfer the money.I was expecting money immediately back in my bank account, but there was nothing. Again I called to customer care, I got the reply saying it will take at least 12 hours. I had made transaction at 12:36 PM, and I got money back exactly at 12:36 AM. It means they have made the system which will use the customers money for 12 hours without reason. You would be knowing if they are getting millions of rupees for 12 hours, how much they will be making. Even I heard from others experience that if the currency rate is degrading then u will get refund without waiting for single minute. So, I came to the conclusion that Western union money transfer is nothing but a legal fraud center, which uses customers money for 12 hours, without giving any kind of service. Be aware of it. I've found Moneygram is better option than Western union, which gives higher exchange rates and better service.


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  1st of Oct, 2009
Agree Disagree 0 Votes
Without any valid ID, someone picked up our money within a few hours!!! USD9000!! Their system is the weakest, their service is the worst and their staff are not reliable. The UK police and financial crime department are involving in our case, but without any assistance from western union, the investigation cannot go any further. If you are the victim too, I hope we can unite. I really appreciate that someone can give us the victims any suggestion. please contact me wuv2009101@hotmail.com
  16th of Aug, 2017
Agree Disagree 0 Votes
@wuv2009101 Hi it happened to me this weekend my friend sent me some money I went for it on the Saturday morning the bank told me the western union network was down so I went back on the Monday morning someone else pick up my money on the Sunday night we are still waiting from them
  10th of Dec, 2010
Agree Disagree 0 Votes
I used to work with Western Union in Quick Collects, Core, Convenience Pay, Gold Card, Prepay card services dept and more.And i would like to said only one thing, please dont do business with this company they dont care customer, I was a wittness with people losing theirhouses, cars, frauds, money, time, because western union faulty service, i was in their calling center at MEXICALI, BAJA CALIFORNIA, MEXICO THIS CALLING CENTER IS TELVISTA, JUST THINK DO YOU REALLY THINK THAT WE CAN SOLVE CUSTOMER PROBLEMS? so dont put your monry with this untrust company...Any question how western union works, let me know...Thanks
  16th of Aug, 2017
Agree Disagree 0 Votes
I got rip off with western union my friend sent me some money from the UK to Ghana I went for it on the Saturday morning the bank told me the network was down so I went back on the Monday morning someone else picked up my money on the Sunday night my friend went back to the agent in the UK told her what gone on so the agent phone the western union the western union told the agent I get back in touch with you as soon as possible we are still waiting

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Western Union Financial Services Logo Western Union Financial Services
Customer Service
Overall Satisfaction Rating

204 Reviews
P.O. Box 6036
United States - 80112
+1 800 325 6000
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