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West Elm / upholsted bed

1 United States

I ordered a bed from West Elm on May 5th. It is now November 8th and I have not received it despite the fact that they charged my credit card in June. As noted, I ordered the bed at the beginning of May and was told it would be delivered end of June. In July, I called them because I had not heard anything and with no explanation, they told me I would get it at the end of October. Well, its November and I just got off of the phone with them (because I again, have not heard anything from them) and they told me over the phone that it wasn't going to be delivered until January. I requested a refund but they told me they would have to call be back. I have no doubt that I will not get a call back. Completely unacceptable.

Nov 8, 2018

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