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Wesley Berry Flowers / does not stand by guarantee

1 MI, United States

I was sent 24 roses which were ordered online with Wesley Berry Flowers. I understand that flowers that are delivered in this manner, need to sit and given time to revive. After 24, 48, and 72 hours they still looked old wilted and squished. There is a satisfaction guarantee listed on the paperwork and on the website that said to call or e-mail. I sent several e-mails that have not gotten any response. The first time I called, the person said that I had to call back and that she couldn't help me. I called back and finally was able to speak to someone today. She asked if I had the flowers still and I explained that they died and I threw them out. She said that I cannot get a refund or new order unless I had them to give back to them. First of all, that is not listed with the guarantee, second, why would I keep dead flowers.
The company is not a reputable company and does not stand by their product.

Bn

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