Wells Fargo / do not work for this company!
I was a phone banker at wells fargo and first off, they pretty much lie to you during the interview. They try to say it is all about customer service but all the job is, is referring products and services that 90% of the time the person does not need. And they are very aggressive about it but during the 6 weeks of training you pretty much don't learn anything about the products so you are just pulling info out of your ### and if you ask for more information about anything you just get brushed off.
They have schedule "bids" where you are supposed to get to bid on a schedule before it is offered to the new hires (new training classes with 10-20 people every two weeks- should have been a huge warning sign) but the only schedules they offer the people already working there are the bottom of the barrel with the new hires having the most coveted spots.
People were getting fired around me left and right for believing information that my supervisor gave them. More than one person called in to find out if they had enough points to call in (our attendance was based on a jacked up points system) and she would tell them they had plenty only to call them later that day and say they were fired because of attendance.
We have our calls recorded and are graded on them. There was a discrepancy in our Virtual Library which is pretty much the phone bankers bible which resulted in a call of mine receiving a zero which is really bad, obviously. About 5 team leads, managers and even our centers QA expert agreed that it was mis-scored but my supervisor could not even comprehend what we were saying at all. She finally agreed to file a dispute. They next day I had to go to a meeting with my supervisor and her manager about the call and I explained what all we had discussed and said that we had filed a dispute and my supervisor looked at me like I was an idiot and said that we did not that I should have received the zero. Then two days later I walk in and get a hug and a congrats from that same supervisor because my dispute was found in my favor. The dispute that was never filed.
I finally got completely fed up and put in my two weeks and was told that I should probably leave. Knowing that if our supervisor tells us to leave in this situation they still have to pay the two weeks (she does this with everyone who quits- which is a lot of people) I try to verify that I would get paid and she said that was impossible but that I should still probably go. I had a training class for the job i had secured as a replacement in exactly two weeks and could not go without that money and had told her that upfront. I told her that if she wouldn't pay me I was staying. She was really mad. She told me that I shouldn't have put in my two weeks and I should have just left when I wanted. I explained that I was following company policy. She then tried to say I should go so I could start my job earlier and I explained for the 3rd time it didn't start for two weeks. She just got all huffy and left (early as usual) for the day soon after. I found in our handbook the policy regarding the pay situation and emailed it too her and left.
For the next 3 days i was trying to get ahold of my hr consultant only to be told that he was on leave. So I finally got ahold of his supervisor who was incredibly rude and put out that I was even talking to her. The next day I get a message on my phone that she talked to my supervisor and her manager and that my supervisor had begged me to stay and that both of them had been trying to call me everyday multiple times a day. And that I had abandoned my job and I would not be getting paid. And that I shouldn't call her back.
I did try to call her back repeatedly because I had phone records proving that no one tried to call me at all. (I did receive one call after the hr lady talked to them- full of fake concern about my well being and stating that they had been trying to get ahold of me- thru telepathy I guess).
Finally the only person in the company that seemed genuine at all, the hr consultant from the lubbock phone bank called and actually listened and within the day called me back telling me I was right and I would be getting paid. She said she had to go higher than usual because she kept getting the run around. She was amazing and I can't thank her enough.
This company is shady. I would not even recommend banking with them.
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