Webstaurant Store
Reviews and Complaints

I have ordered from Webstaurant before with great results. So when I saw some lab coats that I was searching for on their site, I didn't hesitate to place my order. My staff usually takes a medium size, but because we are aware of size fluctuations, I ordered Large. When we received them, I had someone try them on. They were marked "Large", and which would have been accurate if the person was a child. None of us could get the coats on. So I went back online and initiated a return. The system rejected my return and indicated that I would need to speak with customer service. I entered into a live online chat. After explaining my problem, I was told that I could return the coats with a 30% restocking fee plus shipping. In other words, it would cost me more to ship them back than what I paid for them. When I objected to this, because their defective sizing was not my fault, she then offered to "split the restocking charge". See pic. I ended the chat. Soon afterwards I received a marketing email from Webstaurant. I went back into the chat and asked to be removed from any future contacts. The same rep then said she "would waive the restocking fee this one time" but I would still have to pay shipping. I basically told her to pound salt, and we would eat the loss and not do business with them again. I am posting this review everywhere possible.

On 8/29/18 I placed an order with them for a vacuum packaging machine and some bags. Before placing order I contacted company and was assured items were in stock. When package arrived I only received bags, no machine. I immediately contacted company and was told machine was in the shipping dept. now being packaged for transit and that I should receive shipping confirmation on 8/31/18. I never received shipping confirmation but instead receive email on 9/1/18 stating item was out of stock with no date of when they expect to item back in stock. Mind you the company charged my credit card for the entire amount of the order. I contacted customer support to ask what happened. I was told at time of my order item was in stock at Georgia location but due to logistics my order was routed to Nevada warehouse which did not have item. I can request item to be shipped from Georgia location but it would take another 10 days or so to complete. I asked why was I told inaccurate information and why was my order not routed to warehouse that actually had product. I was told they have no control of logistics and had no answer for why I was given incorrect information. I canceled order and was assured a credit would be issued in 48hrs to my account. It has now been 4 days and no credit has been issued. I contacted customer service on 9/6/18 and was told they do not see credit being issued and will research and get back to me. I do give them credit for having the chat feature on there site but the information provided at times was less then accurate. Be wary of their warehouse issues and don't trust their webstore to provide accurate information about what is available.

Update, I received email from customer service today 9/6/18, that in fact no credit had been issued as previously stated by customer service. The new representative did state that he process the credit and it should appear on my card in the next 1-3 days. I would like to believe him but the companies track record so far has been less then stellar when it comes to telling the truth.

I paid for an expedited shipping to get the items as fast as possible. But instead of promised 3 days, I received them only 9 days later.
Thanks for shipping, but don't you think that it took too long?
I called them to find out what happened and was hoping to hear a reasonable answer to justify them because I liked this company, but unfortunately, they said something scripted and wished me to have a good day and then simply hung up on me...

oh for god's sake, people, do you really think they care about your issues you have with their websites and orders? Of course not.
I've been with them for a while and know them well. First of all, they are really unreliable, the items are not worth the money, have a bad quality. Iа you didn't like something, the store would take an additional hidden fee for something they will make up later.
And so on and so on. Many things have to be improved...
But for now, I can advise just one thing: stay away and don't waste your money.

Ordered a oven ignitor, delivered broken. In a chat they said it was broken by shipper. I disagreed and stated the facts. Sent photos as requested. Now the say the broken pieces where to mount the ignitor. I send them back a photo of the broken one next to the one I took out of my stove. Their story changes again that I ordered the wrong ignitor. The labels on the ignitors match manufacturer and part number, also got part number directly from stove manuf.
1. the keep changing what's the issue rather than sending me a new part.
2. refuse to refund my money
3. Now I am refuting the charges with PayPal. to get a whopping $107.00 back

If I could rate this company a negative I would. Do not use paypal use a credit card cause I think Paypal will side with them $$$$, even though I provided them copies of chat text, photos and emails.

If you do order from them I figure their buying damaged goods and getting the money from the shipper as damaged in transit, or not refunding people's money.

This was partially my fault for not thoroughly reading the product description. I found them on google by searching "covered serving tray". The google shopping ad pictured a covered serving tray. The landing page also featured the same picture, of a covered serving tray containing pastries, with other detail pictures. So I ordered two. When I received them, they did not include the trays. I contacted customer service via chat, and their response was "sorry for the confusion, but you should have read the product description more thoroughly. They offered no further solution. In my opinion, a picture containing items not included in the sale should not be used as a main product picture. I think their selling practices are intentionally deceptive.

I bought one item from the company www.webstaurantstore.com. However, the company has sent me opened box and the order didn’t look as new. I emailed the seller and told that I wanted to return the item, but this guy asked to pay 30% for restocking. I was shocked, because the sum wasn’t small. I searched for more information, but nothing was posted on their website. I wouldn’t do business with them!

I ordered a large table top, carnival style, popcorn popper from this site. I tried the popcorn popper one time only. It did not produce the quality of popcorn that was described on the site. I followed the directions exactly as described, and the popcorn it made was just awful. The popcorn kernels that I used were brand new and had just been bought.
Per the instructions, I used clarified butter in the popper. I used the included scoop to measure the popcorn. I followed the instructions exactly and also watched the video on their website. It tasted terrible and the texture was like styrofoam or thick paper and very difficult to chew. I’ve made popcorn on the stovetop with these same ingredients and it turned out just fine.
I cleaned the entire machine and put it back in the original packaging. I then contacted the WEBstaurant Store asking for a full refund, including shipping. Their customer service then contacted thier warranty department to look into it further in order to see if there the actual unit could be defective. They determined that the unit was not defective and they would not issue a refund.
They said that sometimes you have to use different popcorns or oils to get desired results. The user manual does not recommend a certain brand of popcorn or oil. The only ingredient recommendation is that clarified butter should be used instead of regular butter, but any type of oil is acceptable. I used new popcorn with clarified butter.
They said that I could ship the unit back to them (at my expense) so that they could inspect it. If they found it to be defective they would issue a credit. However, if they found the unit to be in working condition, they would ship it back to me at my expense. This is a large item. Shipping it to them, and them possibly shipping it back, would be very expensive. Since they had already guessed that it must have been the 'type of popcorn' that I used, I did not have confidence that their biased warranty department would decide that the unit was defective.
I used the product exactly as stated in the user manual and did not get the results that were advertised. I am left with a giant $150 paper weight and I feel as if I've been robbed.

I purchased brandy snifters which were suppose to be 5.5oz, according to description online. Upon receiving I immediately recognized that they were rather small. I did a comparison with another glass that was smaller. The smaller glass was 4.75oz. In no way are the purchased glasses 5.5oz. After contacting them and sending pictures of the comparison, they offered a refund. The refund would be minus 30% restocking plus shipping costs. I warn you not purchase anything from this company...

Webstaurant.com is A REAL SCAM they taking advantage of individual that buying their STUFF ONLINE. They are sold me a USED SALAD SPINNER. very disappointed. I have to wait before forever before they probably exchange my salad spinner but who knows when I am going to received my product that I bought new from their websites.

I AM NOT GOING TO KEEP THE USE ONE THAT I BOUGHT A NEW PRODUCT FOR MY KITCHEN PERIOD. IS ANYBODY AGREE? They took my money right away and now they have to think and I have to wait for my salad spinner.
I told them I need my salad spinner . Your product is on the way can you mail me a new one. They told me they have to study with it when they got it so I would not get my product that i bouhgt from them. I would not be here writing if I got what I expected for in return. They tried to Take advantage of me because I am not going to use the product or I DO NOT HAVE restuarant I am just an individual wanted to have a better stuff of what I have.

Here's my story, I was looking for a good WOK at a low price to replace my broken wok which I had for over 30 years. So I decided to go on web, since I'm pretty busy at work, I didn't have time on the weekend to feel out cookware. Anyway I saw that this website advertise for hand hammered wok 14inch for about 10 bucks. Okay it looked pretty good the picture on the website, but it was also deceiving in the size. So anyway went ahead an ordered the items, a 14 inch wok, and a cooking spoon that's similar to a spatula. So I proceeded to click on the estimated shipping calculator and at first I didn't notice anything wrong but later I would find out it was a little shady. Anyway. I was just ordering those 2 items, then it gave a shipping price of about 8 bucks. I thought it was not too bad, then it did something weird, saying something about my address not being a business site, so they tacked on 3 more bucks totallying to almost 12 dollars, I said WTF. And thought about I don't have time for this, ill just order it and get it over with. Okay at this point I was not aware of anything yet, so I got the package last week, pulled it out, and noticed that the wok was smaller than advertised on the website. So I contact thru their chat system and asked for an exchange, to my surprise they do exchanges and even better, they told me that I needed to ship back the wok at my own cost and also they would charge me a 30% re-stocking fee. I was thinking WTF! I was thinking you guys out of your minds!?!?! I never heard of a 30% restocking for a return! Anyway I thought about and decided I needed to take action against this fraud, first they shipping calculator was misleading, then the policy with only returns + restocking fees is even more ridiculous! And in all this time I just only wanted and exchange of a unused brand new 14 inch to a 16inch. I just don't get it, they're excuse was that they're a small shop and that they don't make enough money to cover the costs. That's a load of crap. They make plenty of money, that's just an excuse to force you give them back their product and lining their cheating wallets with more money. You know they're a bunch of expensive cold fusion web developers who think that their hot [censored] and decides that people are too stupid to not notice this scam. And they have the audacity to tell me its my fault because I picked the wrong size so they're punishing me for making a mistake! So please do not buy from these scammers. And fight for your rights!

I ordered two Comark thermometers that they had pictured and described on the website.
They sent me two thermometers that were not COMARK. They were not better than the COMARK and they were not similar to the COMARK. There was a description of the thermometer they were supposed to send. The ones they sent instead of the COMARK did not match the description on the website. I consider this FALSE ADVERTISING.
I contacted customer service regarding this issue. They stated "we have many suppliers we get our products from, you don't always get what is shown in the picture" I stated " not only was it not as pictured, it was not as described". Customer service said they would send out the correct ones. I stated, "Oh, so I will get the COMARK thermometers then? " Customer service could not guarantee that I would get the COMARK brand thermometer.
I said "the only reason I ordered them is because I wanted the COMARK brand, as shown and described in your ad. If I can't get what I ordered or what you show and describe, I would rather just return these, and get what I want somewhere else". Customer service said okay, she would get a return authorization number, and information on sending the items back. She was to e-mail me the information. I said "Will I get a FULL REFUND including shipping?" Customer service said "YES"
The RA# was e-mailed to me with directions to return the items. In the directions it stated that I would have to pay my own return shipping. It also stated that I would be credited only for the cost of the items returned minus 20% restocking fee, and not the freight of $9.53 that they charged me to send them.
I contacted customer service again, before I returned the items, stating my concerns about the return policy.
Customer service stated "that is just a computer generated return policy". She assured me that I would get a FULL REUND including their shipping cost.
Okay I returned the items. It only cost me $2.43 to return the items, and that was with a "Delivery Confirmation Receipt" from the Post Office. They charged me $9.53 shipping to send the items. Figure that one out.
So, it took two days for them to receive the items. They just e-mailed me a notice that said they recieved the items, and they would apply credit to my credit card. The credit they were applying was only the cost of the items, not the shipping! WHAT?
I contacted them twice about the shipping cost credit. Both times I was assured I would recieve the FULL CREDIT.
This company is a RIP-OFF!
They FALSE ADVERTISE and they LIE!
DO NOT DO ANY BUSINESS WITH WEB-Restaurant Store!