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Waypoint Homes / unfair charges

1 Nashville TN, United States
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We moved into our first Waypoint home in July 2016, the home had a serious flaw with the HVAC system that we were told by several service technicians needed to be replaced. However since Waypoint was not willing to do this we elected to move to a different Waypoint home-brand new construction less than a few miles from the original house. We were told we would have to pay a $1500.00 transfer fee, plus all new security deposit and pet deposit. We were given the lease agreement and in total paid over 5700.00 to get the keys to move into the new home on 2/23/17. This included rent for Feb and March, security deposit, pet deposit and pet rent for Feb/March. We were not asked to pay the transfer fee at that time as we also needed the exact amount owed for the 6 days of prorated rent due on the previous rental from March 1-6. This figure was never given to us. Instead someone from Waypoint took it upon themselves to use 1500.00 of the money we had given for rent and applied it to the 1500.00 transfer fee. No one informed us they were doing this. They also took the prorated rent for the previous rental from our security deposit despite it stating in the lease they cannot do this. Now Waypoint is trying to tell us we are a month behind on our rent despite the fact WE HAVE PAID OUR RENT ON TIME EVERY SINGLE MONTH. They have now tacked on late fees, attorney fees and are now saying we owe almost 2500.00. We realize that the original transfer fee was never collected and already conceded we would pay this but Waypoint is insisting we pay all the other late fees and attorney fees despite the fact that we were never late on paying our rent and I have the records to prove this. Because someone thought it was OK to re-allocate our rent funds, which were specified on page one of our lease contract we are now being told to pay the almost 2500.00-which keeps growing or face eviction. We are being threatened with eviction despite the fact that we have paid our rent on time every single month. I have tried talking to the local office several times, they told me that "corporate says you owe the money". At this point I have no idea how to solve this, we are thinking of retaining a lawyer who specializes in renters/tenant issues. I had hoped to avoid this outcome. Another issue we have is that when we moved out of the previous home, it was in pristine condition, but Waypoint kept most of our security deposit and all we got back from almost 1700.00 was a check for 431.00 and NO EXPLANATION about why this money was retained. We have asked for a specific breakdown of all the "charges" and have never received it. WE only lived in that house for 6 months and left it in the same or better condition than when we moved in. We got a "move out list" of all the expectations and we fulfilled each and every one of them. I would never recommend anyone renting from Waypoint homes.

  • Waypoint Homes Customer Care's Response, Jul 20, 2017

    Hello Tracy,

    We are so sorry to hear about the communication issues you are having withy our local team, and would be happy to provide you with a copy of your move-out inspection from the first home you rented. We'd also like to take a look at your ledger and speak with your Property Manager and about the financial situation you are experiencing. At your earliest convenience, please email us your full name, above complaint and both Waypoint property addresses to [protected]

    Thank you,
    Waypoint Homes

Jul 19, 2017

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