United Arab Emirates
Final Formal Complain regarding the unlawful withholding of funds - contract number 228555
After filing numerous verbal complaints with the contract signatory, Ms Marwa Mostafa Hussein Abdelnaby, on behalf of Khidmah Sole Proprietorship LLC and another one today (with Mr Motaz from your HQ), I am writing to officially inform you that this is the final complaint I am filing before the complaint is filed with the police and the Department of Urban Planning of Municipalities of Abu Dhabi.
This complaint is in regards to an unlawful withholding of my funds for the period of nearly two months, since the end of the tenancy contract for the property number 33 at the Al Oyoun Village, Al Ain, in a form of safety deposit cheque. Despite all the formalities had been finalised on 14th January 2020 and all documentation signed, no refund has been received yet, eight weeks later.
The service provided by Khidmah is appalling and in true opposition to your company mission "to provide (…) solutions based on international standards by providing sustainable added value to our stakeholders' assets, offering them peace of mind to concentrate on their core businesses."
My wife's and my own experiences dealing with your company are in direct opposition to your company mission statement, and to say the least, we are extremely disappointing by the sub-standard service provided to us throughout the tenancy period and after its completion. Despite vacating the property two months ago and despite many promises made by your staff, we still have not received back the remaining safety deposit funds from your company. We are tired of numerous excuses made and your company's dreadful incompetence and the lack of any progress in the mater of solving the issue and refunding us the remaining funds.
I expect a full refund of 7, 427.50 AED by midday tomorrow, 11th March 2020, with a bank transfer confirmation sent to my email address that this took place. The bank details are as follow:
Bank Name: First Abu Dhabi Bank PJSC
Account Holder Name: MICHAL PIOTR KEDZIERSKI
Account Number: [protected]
SWIFT Code: NBADAEAAXXX
Should this matter not be resolved by then and the reaming funds did not reach my account by tomorrow, official complaints will be filed with the Department of the Urban Planning Municipality and the Police.
Maintenance request ID [protected]
I reported that a light in the Bathroom was not working in early October 2019, having come and looked at the issue the maintenance team closed the request without fixing the issue or offering any information. I called back and had the request reopened because it had not been resolved. Since then I have been chasing up this issue until now.
Nobody ever calls back to follow up the issue, I have spent many hours following this up and feel that I am not making any progress with resolving this issue.
I pay a lot of money to rent my apartment and feel it is completely unfair and unethical to be treated as a second class person who has to chase a maintenance issue in the way I am having to. I call the call centre and although people promise to call back many of them do not.
It is time that one person took charge of this maintenance issue and followed it through until its conclusion and keeps me as the tenant up to date with developments. I am currently frustrated and angry with the poor treatment I have received from Provis, I rent the apartment from Khidmah and therefore your company should now chase this 4 month long issue up to its conclusion.
My apartment is Ansam 2, Apartment 315, Tel: [protected], Robert
Khidmah is a bunch on unqualified, not very bright people who have no clue what they are doing. Reception...