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[Resolved] Waste Management [WM]overcharging at end of contract

We have had Waste Management for a long time and we followed their guidelines. At end of contract on the last 12 month lease they upped their charges for the last month or one month early - this was wrong but we did not complain and paid the bill. At end of contract they picked up the container but did not charge us our $175 container removal fee but did send us a bill for another months usage payment at the higher rate. This month we received a bill for $399.99 which included the removal fee and for the added months rent.See the Top 10 Worst Companies in Dallas, TX I made a phone call and they promised to remove that extra months charge for me but told me that we owed $280.78 for the removal fee. When I provided notice the charge was $175 and now they upped it to $256.48 + added all the taxes that they charged us monthly besides the 2 yd fee.

Last year I had to prove that the over stuffed 4 yd container was not our but a neighbor up the road and they still charged us after that and we continued to make calls to have that removed. The last month on the lease they even increased the lock fee to add insult to injury which did no good as people were forcing the new plastic lids up to raid the containers. Very disappointed

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Waste Management [WM] Customer Care's Response, Dec 28, 2018

    Hello, very sorry to read this. Allow us to look into this at once. Please email [protected]@wm.com Sub: (Complaints Board) include the service address and your contact info, so we can help. Look forward to hearing from you. ^mp

Da
Dec 12, 2018

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