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Walmart Picture Me Portraits / terrible service

1 1550 Nashville RdFranklin, KY, United States Review updated:
Contact information:
Phone: 270-586-1821

I recently took my 2 year old son to this studio to have his pictures taken. That was the first mistake. The employee, Jennifer, was about as stupid as they come. I was asking about different backgrounds and she couldn't even tell me what they had. So we go in the back to see what she had. There was almost NOTHING to choose from. The was a really cute Thomas the train background I would have loved to use, but someone had taken a marker and drawn thru it so that you could not even use it! She said management did that when they got bought out. My second mistake was actually picking from the baclkgrounds they did have to use for my son. Well, this girl did not even try to get my son to smile or laugh. How can you work in photography if you're not even comfortable to get goofy with a child to make them smile for the picture?! THEN, because my son really did not like her at this point, she went outside the doorway and said for us to tell her when he smiled so she could hit the button to take his picture. She never hit that stupid button one time when I told her to. I bought a very small package since I'd already wasted my time. We were able to get a couple good pictures. Nothing like I wanted. But the second I got home, I called the 1-800 number on my receipt and told that customer service lady everyting about my awful visit. She gave me her sincere apologies and said they would be looking in to this matter. But that doesn't change the bad experience. This was the WORST portrait experience I have ever had in my life. I would not recommend anyone to use Picture Me Portraits ever!

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  • Pa
      18th of Jun, 2008
    0 Votes
    Walmart Picture Me Portraits - Poor quality in products and service
    Walmart Picture me Portraits
    New Hampshire
    United States

    We got our pictures taken at this Picture Me Portrait studio in Walmart. They took the pictures and showed us a small blurred section of the photo and we had to decide whether or not we wanted to keep the photo. When we got the photos in person, I noticed that they were out of focus and our family photo was not centered on the page. There was no way we could have foreseen this as they do not show us the entire photo before we purchase them, we just have to take their word for it that it was focused and centered.

    These were our first family photos with my 6th month old child. Not only that but when I pointed these things out to an associate, she had the nerve to tell me "yeah, our camera had this mis-aligned problem. Our company knew about the problem but didn't want to fix it since we were getting a new digital system in 3 weeks." So they knew there was a problem with their system and they still let customers waist their time and money on very poor quality service and photographs.

    Never again will be go there!!! You shouldn't either. Pay more money for better quality.

  • Br
      6th of Apr, 2009
    0 Votes

    I totally agree. I'm a single stay at home mom with limited income, so taking my kids to the studio inside of Wal-Mart seemed the best way to go. I have had good experience with them in the past, and the girl that we had the first two times was great with the kids. She was very patient with them even when they got irritated and wanted to whine. My kids are 2 and 3. I went in on this past Friday to have their pics taken for Easter, and the woman who was there was NOT the one that we liked. The last time she did the pics, they turned out really well, but the sales part was horrific. I wound up driving home in tears. I was not happy with what I purchased, but the pose for the package was ok. The lady never once showed me a price list of additional pictures that I might want. She just kept stating that they had packages that I needed to pick from. She wouldn't clarify what was in each package, and I expressed to her more than once during that visit that I was a single mom with limited income, and that I couldn't afford $100 in pictures. I just wanted to see what all the pictures looked like with the way that she originally took them. When she brought us in the room to look over the shots, they were all in different colors, in collages, and with writing, etc. She wouldn't even let me look at all of of the frames she shot. It was time to pay for the package that they advertised for 6 bucks or so, and I wanted just 2 8X10's along with that. She gave me my total, and I was like, "You just have me down for the pkg and the 2 8x10's right?", she was like, "No, you said you wanted the collage". I told her I most certainly did not, and that all I was paying for was the pkg and 2 8x10's. She was very short with me afterwards, and I was so unhappy to see that she was the one that was going to be doing the pics again for Easter. Needless to say, we wound up NOT finishing the set, yet once again she was short with me. We had an appt for 6pm on that Friday night. We were on time, the kids were ready to go. She stayed on the phone till 6:20pm, needless to say the kids were getting impatient, and so was I. She didn't even say she was sorry for making us wait. Needless to say, I will not go back when she is working. She made the whole experience unpleasant for all of us.

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