LIkewise, half of all medical services I have paid for with the Wage Works debit card have to eventually send in an EOB or reciept for verification. I concur with customer service, worthless...
Though, if you don't have the appropriate information for them, they demand the money paid out be paid back. And if you don't pay back the money, they can submit your "amount owed" to a collections agency. Government making life easier...of course.
Interestingly, even though they promote the ease of use with the card, the purchase has to comply with IIAS standard. Standards that, guess who, Wage Works is a primary member in developing.
Just another interest group...this time, with gov't funding.
In terms of time, I probably didn't save anything with all the work I had to do to get them the correct info.