WageWorks
Reviews and Complaints

What goverment agency you ask? If you look at ADP, Ceridian and SHPS there all doing the same thing to everyone else. Your best bet is to contact your attorney or go to the press to get an investigation going. Trust me the Dept of Labor will not help you cause they simply dont care. I hope this may help you in someway shape or form.

Social security collection department over collected an overpayment on my taxes and they won't give the remainder back to me. I've called them repeatedly over the last 6 months and I have paperwork stating that they were only suppose to take a "certain" amount, they can't find my money and they're making no efforts to do so.

I would like an attorney (can't afford no money down) to sue them for my due money, lawyer costs, and as much extra that I can get for the hassle and ignorance that they've shown me.

Any takers, I have all the proof I need and it's open and shut case. Easy money...

haroldfelter@yahoo.cvom

Check this out...

Social security collection department over collected an overpayment on my taxes and they won't give the remainder back to me. I've called them repeatedly over the last 6 months and I have paperwork stating that they were only suppose to take a "certain" amount, they can't find my money and they're making no efforts to do so.

I would like an attorney (can't afford no money down) to sue them for my due money, lawyer costs, and as much extra that I can get for the hassle and ignorance that they've shown me.

Any takers, I have all the proof I need and it's open and shut case. Easy money...

haroldfelter@yahoo.cvom

I had the same problem, only it was my husband's date of birth that they entered incorrectly. It took three months of calling, emailing & total aggravation to finally get it straightened out. Cigna tried to get it resolved for us but it was on Wageworks' end where the problem was. So, because of their incompetence, we had to do without coverage even though we paid for it. Their attitude was "too bad so sad" when I told them that I either wanted a credit for those three months, or to extend our coverage three more months. Then they had the gall to cancel us for one missed payment (we didn't realize that it wasn't paid). They wouldn't even work with us, even after explaining that, due to my husband's illness, medical coverage is something we can't do without. I have never encountered a worse company. Their correspondence that they mailed was always dated 3 weeks to a month earlier than when it was mailed! Terrible company. :(

I have a monthly commuter order where WageWorks takes pretax money to buy and transfer to a Caltrain monthly pass onto my ClipperCard. This month I receive an email that they are adding an unannounced $2 fee that requires me to reaccept terms, and that my current order has been changed without my authorization, so my service will not be interrupted?!with my money going to a WageWorks debit card, not my ClipperCard. If I want to go back to my previous order, I am supposed to login to my account, but there are no proper instructions.

Bottom line is I believe it is against California Consumer Law to modify such an order involving wage deductions and the instrument to which they are applied without my approval first.

When I wrote my email expressing my level of upset, I get an automated response. Complete Customer Service Fail.

On Apr 27, 2017, at 11:00, commuter@mailca.custhelp.com wrote
 Subject
Botched process
 
 Discussion Thread
 Response 04/27/2017 11:00 AM
Dear WageWorks Participant,

The security of your personal information is of the utmost importance to us here at WageWorks. Generally, email is not a secure form of communication. Because your request concerns your personal information, HIPAA and other regulations prohibit us from answering your inquiry or provide assistance to the issue via email due to the openness.

Of course you are going to say that you didn't get the forms. You are unemployed. Did you ever think that your last employer laid you off because you were not intelligent enough to follow the process let alone the law.

Get off your fat [censor], turn off the tv, throw away that big mac and get out and get a job.

It's people like you that are destroying America.

Life would be easier if you committed a crime so you could be taken care of in prison.

Wageworks admitted to me that they never sent any forms. I'm just supposed to know why my card stopped working and pay my current bill out of pocket. They also said they don't have any liability to reactivate it before the remaining funds expire because I should have been aware of their forms before they decided they needed them. They wouldn't even send me the forms when I called in, they make you jump through a bunch of hoops first.

Wageworks needs to get investigated by the government who is subsidizing Cobra payment of those who are unemployed. I get a different story every time I call.
First story: continue with your current insurance as is, no steps to take on my part. LIES: Group ID changes when one goes on Cobra so existing coverage ceases.
Second Story: mail in payment and we will provide a new Group ID.
LIES: Payment was mailed to Wageworks, received by them (certified mail), and the check was cashed, but Wageworks takes 2-3 days to process. Once processed, they then get an additional SEVEN days to notify the insurance carrier. God knows how long it will take the carrier to provide a new Group ID number.
This is exactly what someone unemployed needs to deal with - BS!

It is not required by law to send any notification out to people after the enrollment papers are sent out reminding them they have to pay or when the first payment is due? I can only say to the people that are complaining about this company is "Good Luck" cause your not going to get no where. Even if you speak to a supervisior they lack training and support from their own supervisors. The customer service people are told that they have 3 minutes to talk to you on the phone and to get you off asap and will tell you anything you want to hear. The escalation line forget it! Dont even bother! Because they do not know what the hell their doing. Your best bet is to ask for the executive escalation line and make sure the other escalation line doesnt tell you to write in a letter with your concerns because those are thrown right into the garbage. And you want to make sure your calling the right office as well, because you dont want to get the one in Utah nor Mexico cause your not going to get anywhere. The executive escalation line is located in San Mateo CA. Ive done my homework on this company and it seems to me they do not want nothing to do with the general public. If your still not getting anywhere file a report with your attorney general of your state and never the Dept of Labor because you wont get anywhere with them either.

My employer said they paid for the first three months of COBRA coverage. Being in the 21st Century, I tried to navigate the Website. To say it is NOT user friendly is an understatement. There are numerous circuitous links. No information could be found that I was a participants. After several days of trying to find information, called an 800 # listed on a consumer website. The 800# that asked for SS#, zip code, birthday, etc. DOES NOT work. Use all zeros to get through.

Talked to several barely literate customer service reps over three months. Each one gave a different story why interrupting me before I could ask an entire question. The first one, April, said I had no insurance for 45 days ever though the employer paid for it. The second, Rick, said I could only use my insurance on an emergency basis. Today, the woman I talked to interrupted my every question, yelling at me that WageWorks has nothing to do with the "carrier". She did threaten me with cutting off my coverage of pre-existing conditions. I don't know if I have any coverage at all because I can't get proof. There's no receipt on WageWorks website that says the premium has been paid.

WageWorks must be owned by the same ignorant people as the government healthcare site.

This company is horrible...I work in the medical field understand my policies and I can't seem to get them to take care of an issue they have missed up on for over 2 months...I work for a company that sends things overseas and it kills me that others here may only end up with minimum wage jobs while the overseas companys get the higher $$$ jobs...I just want to speak to one person at Wageworks that can fix the problem without reading from a screen that they obviously do not understand. I have spoke to 3 supervisors and still nothing has come out of it...I am not sure why we went to this company Probably lower $ contract but I wish we would go back to Aetna if possible..I had no problems with them at all and I always spoke to some who understood the job they were doing.

I Have had the same problem, they did not notify me by email, as he receipt has stated when we oriented with them, found out my card was suspended due to verification of receipts. Receipts must be VERY detailed, which I think is a HIPPA violation, in order to get paid. Don't mind sending verification, but please notify me! Empyrean is a much better company than Wageworks. Having
trouble understanding their reps. Call center - India! Our corporate wold must realize that they are major contributors to the american joblessness, but profits have a higher regard than humanity.

Btw phone monkey its people like you that make call centers look bad. No wonder why their leaving and moving overseas and going to Canada!

Hey Phone Monkey: You think you have it all figured out huh? Dont you think you should be taking Lauren or Edgars Job? I bet your skills and knowledge would be better then theirs. How long have you been working in the flexible spending dept? 5 years wowwww! Omg your so good! I wish I can be just like you! How far back are you guys behind on your data entry now wait wait let me guess 5 months now since open enrollment came into play? The offices in Arizona, Mexico, Utah, and wherever else are doing good? Here' s some good advice everyone if your having trouble dont ask for a supervisor cause they don't know what the hell there talking about half of the time ask to speak to the executive escalation team based in San Mateo trust me you will go further then now, get your human resources from your companies involved go back to them and complain and tell them to contact wageworks to see whats going on and ask them to speak to the project management team about their accounts? Ask the customer service rep how far behind are they in your paperwork? Trust me I guarantee you that your paperwork got there on time and tell that customer service rep or if you get a supervisor to get off their [censor] and go check in the data entry dept to see if they got your letter and when it will entered and updated. For the flexible spending people if you still are not getting the answers you want call the IRS and see how many complaints they received on WageWorks? Trust me I know theirs quite a bit! Good Luck on these tips!

Right on! I have worked in the call center on the phones for over 5 years. All I hear is how I have destroyed someone's life.

Don't you people get why call centers are all going overseas? It's becasue [censor]s that complain on this site first called into a call center and expected an hourly employee who makes minimum wage to solve your problem when they cannot because you are not following the program.

People who complain, read the program before you call.

If you don't like the program, don't use it. Save your time and a headache for the poor rep on the phone.

P.S. I am going by the name "PhoneMonkey" because that is what I am considered in America.

You should bang your head against the wall. How stupid can you be. Wageworks is following the law and we love the program where we work.

Get your thumb out of your [censor] and log on and you can find the answers you need.

I hope you end up in a call center to receive some of the attitude you most likely dished out to the reps on the phone. You make me sick.

Get a life or move on.

This story sounds very familiar. My invoice states "contact lenses - Proclear dailies" on a genuine invoice from my Optometrist, but apparently that, along with the firms name, address, phone/fax number, customer's name/address, date of transaction, description of service, and dollar amount before and after tax isn't descriptive enough to warrant approval. And again, no notification from Wageworks - just a note next to the website entry saying - Denied. Talk about lack of communication. When I phoned them initially they tell me they lost the invoice - surprise! so I'll have to send another copy. And if I hadn't phoned them I would never have known.
I spend half my life duplicating copies of receipts for this company and they never do anything with them apart from lose them (even though I also send them recorded delivery so they can't blame the postal service for losing them). So naturally I'm upset that less than 2 weeks after sending the first receipt I'm already being asked to send a second one. So I ask to speak to a supervisor - hoping to reach some sensible conclusion to my problem. No such luck. She wheels out the old chestnut - your name isn't on the account I can't possibly talk to you! Send a copy of the receipt and we might look into it one day! Customer service with attitude - nice.
So this company has all my information on their files - including my social security number and even my latest gynae procedure (I had to send copies, so I think they've got them!) but they can't discuss the wageworks account with me 'for security reasons'! I've never heard such nonsense in my life.
I sincerely hope their card covers the cost of blood pressure pills. The mere mention of their name makes my blood boil at the moment. I've dealt with some incompetent people in the past, but these people take some beating. They consistently offer bad customer service, little to no follow up on actions they request, and no means of contacting them apart from the phone.
They do not offer customer service complaints services, complaints website or complaints address - I wonder why?
Next time I receive a 'card verification form' through the post I might as well bang my head against a wall until it bleeds. The outcome will be just the same - if not slightly more satisfying - as if I'd followed the normal procedure of endlessly photocopying documents time and time again, and mailing them time and time again - all to no avail.
Wageworks - Such a Great Idea - Wasted in Incompetent Hands!

Wage works is totally not a customer service company. Even after talking to a supervisor, I got: I'm sorry thats not the way things work around here, nice customer service!

I STRONGLY AGREE WITH ALL THE COMPLAINTS. I WAS NOT ABLE TO RECEIVE MY $400.00 IN FSA FOR 2010 DUE TO ERRORS IN ANSWERING SERVICE AND CALLING THEM TOOK OVER AN HOUR EACH. AND EVERYTIME I CALLED, I GET DIFFERENT ANSWERS, PREVENTING ME TO GET WHAT I NEEDED. I BELIEVE THERE ARE LOTS OF COMPLAINTS IN THIS COMPANY THAT THEY ARE AVOIDING CALLERS.

I just started my health care coverage under COBRA and my previous employeer directed me to WageWorks. After two payments, the insurance carrier still has not recieved my information and I am forced to cancel doctor's appointments since the doctor's office cannot verify my coverage.

I was using Wage Works through our company as the holder of an FSA account, but with the same type of results you are having. We put the money in and will most likely not get it all back. I've called over nine times on one medical expense to try and find out why we can't get reimbursed, and every time it's a slightly different answer. Included with the bills were the Drs name, the clinic, the details of the procedure, the expense before and after insurance paid, the place of the procedure, the date, phone numbers they could call for more information. Our HR department touted this company, but I'll be surprised if that continues. Our claims have been all medical (trips to the Dr., dentist, medicine, etc.), and it's been incredibly difficult to get a consistent or complete reason why we can't get reimbursed. I would strongly recommend anyone think stronglyand research before using Wage Works.

I am also writing here to complain about somewhat similar problems with wageworks.

I sent them a check that should cover about 4.5 months of cobra however when checking their website it became apparent that they miscomputed the monthly premium. I called to have them fix it twice but they still show partial errors.

What is more annoying however is that my health insurance company was never informed of me paying COBRA even now 3.5 months later and health coverage has been routinely denied because of that during all these months. After reading the prior comment, it seems obvious that wageworks never notified my insurance company.

When confronted about this, their customer service reps give variable answers going as far as blaming the insurance company, but thus far the problem is still not fixed.

What a bunch of amateurs...

My wife has done battle with these people for over three years.
We have had to submit invoices for services rendered three
separate times on many occasions. Tonight, I sent them a .pdf
of an invoice and received a canned e-mail back from them
saying the attachment was in an "invalid format, " and then
went on to state that one acceptable format is a .pdf. It appears
that this may be some kind of criminal enterprise which should
be investigated at a minimum by the Kentucky Attorney General
and possibly by the federal government as well.

I agree 100% with these folks. WageWorks is a joke. I fought them over an electric toothbrush being covered that was perscribed by a doctor for receeding gums. I took it all the way to the IRS who said it SHOULD be covered. Threatened a lawsuit through the state of Illinois against WageWorks, that got their attention and they covered it. WageWorks=WasteWorks.

Wageworks Customer service is a waste of time. I suspect they hire illegals from across the border to staff their call center in Texas. Supervisor's are not adequately trained to make decisions (common sense) on their own. Further complaints are directed to:
Executive Escalation Team
1100 Park Place
San Mateo, CA 94403

You can bet they will recieve at least 2 pages from me.

I had a similar problem with oxygen costs. Not only wouldn't they agree that oxygen was a covered expense- they wanted to know what form I got the oxygen in - bottles, concentrator, etc. When in frustration I asked to speak to his supervisor, I got somewhere- after carefully explaining the situation to the supervisor, he was off the phone for some minutes and came back to tell me that it would be covered, but that reinstating the wageWorks card would take a few days. That part went smoothly enough. My new police- when you get stonewalled, ask to speak to a supervisor- they have more options. - Judy

i was laid off by my employer in 2008. they had $115.00 of my money for commuting expenses. they said they could not refund it to me because it was pre-tax dollars. this went back and forth for months, saying I had to get the money from my employer or find a job that participated in the program. here i am 2010 and wage works has 115.00 of my money. i am so thankful i did not get laid off with an FSA that i would be unable to retrieve as well.

I agree with you whole heartedly. I have been sreewed over by this company on several occasions and feel that they should be fined and or put out of business for incompetence and down right fraud.

WageWorks adminsters FSA, HSA, HRA's and other consumer directed spending accounts. They have nothing to do with retraining expenses. The IRS does not list these as eligible expenses.

LIkewise, half of all medical services I have paid for with the Wage Works debit card have to eventually send in an EOB or reciept for verification. I concur with customer service, worthless...

Though, if you don't have the appropriate information for them, they demand the money paid out be paid back. And if you don't pay back the money, they can submit your "amount owed" to a collections agency. Government making life easier...of course.

Interestingly, even though they promote the ease of use with the card, the purchase has to comply with IIAS standard. Standards that, guess who, Wage Works is a primary member in developing.

https://www.wageworks.com/about/news/archive/20070914IIASnews.html
http://www.sig-is.org/

Just another interest group...this time, with gov't funding.

In terms of time, I probably didn't save anything with all the work I had to do to get them the correct info.

OK so forgetting about the fact that this scam corporation gets to keep any and all wages that you (the Participant) contribute by year-end - why not return any unused portion to the Participant?, anyway aside from that, this program is pretty much impossible to use. Example- you go to the pharmacy, dermatologist, podiatrist, etc. you give them your card and that's supposed be it right? I mean you are contributing to an account from your paycheck managed by WageWorks, it SHOULD be simple to draw against it with your physician, medical, pharmacy visits. But hold on. Of my last 12 charges, all but 3 were denied. Reason? "No proper documentation". This despite the fact that the attempted charges originated from a national cancer hospital, a Dermatologist, a Podiatrist, even CVS pharmacy! They not only deny the charges at a staggering rate, they suspend your "benefits" card immediately! The [censored] bags who run this firm are so out-of-touch, that they suspend your card if you sneeze too loud. Yet your hard-earned wages continue to flow into their account and you cannot access them!
Why anyone one would voluntarily choose this blatant abuse of a service is beyond me. If you have not already chosen this abusive program, then DON"T!
And if you already have enrolled, QUIT immediately like I did! I'd rather pay the taxes!

I just got off of the phone with the 5th representative from wage works. I asked numerous times to talk to someone in the US. I received the same answer time after time. My spending account was suspended in 2016 for a missing receipt for my dentist office that they had paid numerous time prior. When I went to use my card in 2017 they showed that I was missing 4 receipts from the prior year. These are the names on the receipts, "Express Scripts, Midwest Radiological Services, Webster Dental Care and The Joint Chiropractic. I asked, "Why these vendors were not just reimbursed?" It is obvious that they are health care expenses. The customer service rep, and I lose that term very loosely, told me that I needed to submit a payment with my credit card and that he would assure that they reimbursed me. I asked him to confirm what he was asking me to do numerous times and he confirmed that this was just to get the card opened for my current expense and that Wage Works would reimburse me with a check for the payment that I was makings. Stupid me. I did. Guess what they will not pay me for the legitimate expenses. I have over a thousand dollars in MY MONEY that I can't use and they will not reimburse me. I really want to start a class action law suit. Who do we contact. I am calling the attorney general. This should be regulated closely. It's tax deferred money. Can I submit from reimbursement somehow. I was lied to and cheated. HELP.

This year is the first year that I have had any dealing with WageWorks. It will also be the last. They paid a claim or two, then, cut the card off and have not paid any more since. I tried registering on their web site, but, it does not work. I comply with all the requirements stated and still web site does not work. Called customer service number, just got a run around. I explained to them that they have my funds on deposit and I am making valid claims, still no resolution. They will not email out "requiired" forms for reimbursement. They say that they will send in snail mail. They refuse to reimburse me for out of pocket, legitimate medical and dental expenses, a function that they are charged with. I will NEVER DO BUSINESS WITH WAGEWORKS AGAIN. I would advise anyone considering this company to just take what ever amount of money that they would deposit with them and burn it. You will never see your money again. WageWorks is organized theft. Pure and simple.

They are a terrible company... They allow me to charge my card for Dental work, but then complain about a receipt (how about verify that its a dental company before you release funds)... They also won't pay for my CVS bill when it clearly says F next to the items.

As everyone is saying, DO NOT fund this company! I have not spoken to one person that was from the USA. Everyone I have had the displeasure of talking to has been someone that does not understand a single for of English, moreover, cannot hold a conversation unless it is written in the script they are clearly reading from. At one point, I was actually training the representative on their own website. No matter what question you ask, they say the same thing over and over. There is no talking to a supervisor because they don't exist. Our money has been inaccessible for months and repeated attempts to clear this up with receipts has failed. We finally just paid our account back with a credit card and now they won't credit our account with that payment either so we are out another $225.00. We asked to speak to an English speaking American and were denied. Instead we sit here with this orange card that is absolutely useless. We will NEVER do this again. My husband works for the City of Houston as a Captain in the Houston Fire Academy and why the city was easily swayed to use this fraudulent company is beyond me. Clearly a little research would have made all the difference. I can only hope that people like me and the others that take action like this to complain publically can make a change and put this company out of business. Help us help others! I'm an American and more importantly, I am a Texan! To the employees and owner of Wageworks, Don't mess with Texas!

I submitted a claim for shoe inserts because he went to the doctor and was diagnosed with a condition in which the shoe inserts will help alleviate. I sent in the copay for the doctor visit and the prescriptions. I purchased a shoe inserts for my husband and the claim was denied because they state that shoe inserts require a letter of medical need. Yet, I am able to purchase shoe inserts from the FSA website without a letter of medical need. What is up with Wageworks? Can they just deny claims for eligible expenses? Who do I contact, other than wageworks to file a complaint? With so many confirmed complaints wouldn't they be in violation of their federal contracting obligations?Do they have a contracting officer who oversees this federal contract?

This card is a total scam... so I put $20 a pay period on this card for a total of $260 a year. Not a lot but that is money out of my check every week. So I leave the company in March of 2014 having out about $120 on the card from my personal check. I call to use the money I put on the card and was told that because I terminated my employment the only way to get my money now would be to send in my receipts for the portion of the year I worked at my company. Problem is I don't have a $120 in paid medical bills between Jan and March let along the full $260 that they have got. SO... they now get to keep the entire $260 and I get non of my money back. THIS IS LEAGAL! I ask to speak to a manager about this... after about 10 minutes my call was miraculously just disconnected. I would never contribute to "Wage Works" and recommend anyone considering it find an alternate source.On top of it I worked for a very large company with 250, 000 employees in the US. Can you imagine what this company takes in every year.

Wageworks takes scamming to a whole new level. I resigned from my job last month and received a letter from Wageworks saying that in order to continue my health insurance coverage (COBRA), I had to send Wageworks $521.39, which I did. After they cashed my check, I called the health insurance carrier to verify continuation of coverage and they advised me Wageworks had not paid my health insurance premium and my policy was suspended. When I called Wageworks, they said they didn't pay it because my former employer is no longer one of their clients. When I asked for a refund, they refused and pocketed my entire premium! I have filed a complaint against them with the Department of Labor, which has just opened an investigation on them. People need to open a slew of investigations against these evil crooks to be made right and prevent Wageworks from preying on other innocent victims. With concerted efforts and complaints, we can shut down Wageworks. Have everyone you know who has been cheated by Wageworks complain to their state attorney general, the Better Business Bureau, the Federal Trade Commission, or the Department of Labor.

Wageworks makes its money because:
1. They find an excuse to stop servicing you. If you don't resolve an issue within 180 days, your account is suspended, so they don't spend anymore time working on your case. In the meantime, they still collect their fee.
2. You forfeit money. Although they claim that they make no direct money when you're prevented from using your FSA contribution, there are indirect ways in which they benefit from screwing you over.
3. You have no recourse. Your only means of complaining is to the IRS, who doesn't give a rat's ### about Wageworks screwing you over. As long as they're compliant with their end ot the IRS requirements for "managing" FSA accounts, they're golden.

In a word, Wageworks is institutionalized racketeering, that's protected by the IRS.

Wageworks is a bunch of crooks. If you don't spend all the money you put in the account by end of year, they keep it. Forget about filling out the forms to get it back, that is a joke. My card was suspended because the didn't know why my doctors office put $68.00 on the card, MY DOCTORS OFFICE, that should be enough.

Wage Works I put money into this account through my employer and Wageworks will not refund my remaining funds or pay my bills, my receipts are continuously denied they need to be stopped, they have kept at least 600.00 in the past yrs till now because they denied the receipts...Even an EOB...with a receipts...

We received this card in the mail with an offer to sign up. Since we already have a different FSA card from my spouse's work, I was confused at what this was, hence I did the research and found myself reading here. I have several serious medical issues, so we opted to have the maximum deducted per paycheck-a little over $100 per paycheck for $2, 500 in the account per year. The benefit iis that money is removed pre-taxes. You just can't claim it on your taxes as you have already used it. It's annoying that any leftover amount is NOT rolled over, and is just "gone." That is probably standard in this industry. You have to be pretty good on anticipating your needs. We cannot use it for over the counter anything, and if somehow we forget the card and pay out-of-pocket, we are reimbursed by sending receipt in without a problem. From what I am reading, the main issues are money is not reimbursed to you after you pay out-of-pocket, and they seem ridiculous regarding documentation besides receipt. If more info, like doctor's notes are needed, our company must just be working behind the scenes and just dealing with the individual offices. I'm guessing they are unreasonable if the medical office staff becomes so bogged down by phone calls and paperwork that they refuse to honor this card at all. Life is too short to have this much aggravation from one measly transaction. Check with other employees in your company. If everyone is having the problems, type it up, outline them, have everyone sign, and submit to HR to change companies. It may cost more to contract with another company, but it may be worth it.

went to the Pediatrician and submitted my receipt that says MD on it and my claim was denied. I went to the eye doctor and submitted my receipt and the claim was denied. Do they want blood? DNA. No legitimate reason to deny the claims. I have provided every single detail they have requested. They can call the doctors office if they need more information.

WageWorks continues to ask me for copies of receipts to prove my medical reimbursement requests are legitimate.I could understand if these were for OTC purchases but they are clearly to Dentists and Doctors. You can never speak to anyone there and all you can do is keep submitting paperwork and hope that someone there comes to their senses. Just who regulates this company becasue they need to be investigated!

Horrible. They just randomly charged me fees, even when providing me no services. They refused to acknowledge it and claimed some fare hike which they had no evidence of.

Dear Wageworks
You don't care about customers experience with you. You cancelled my card till I send You a $68.00 recipt from my doctors office, REALLY!. What do you think I bought bubble gum with my card at the DOCTORS office. Well here is a news flash, they don't sell bubble gum. You would have to be an idiot to think a bill from a doctors office is not for medical expenses. Here is another one for you, I live a long way from doctors office, HIPPA prevents them from doing anything over phone so I have to drive there to get a reciept, Probably won't because it will cost as much in lost work and gas than it will save. So my solution is cancel wageworks and pay in cash.

Has anyone tried the email address for the wageworks "executiveescalationteam@wageworks.com"? I ask because I am having major issues with them, and they claim I owe them over $1600 for VALID expenses which I paid for with my card. I won't type much more, because it is so similar to other stories... "somehow" the receipt is jacked and then all of a sudden you are submitting it after the deadline and screwed.

I have a question, I left the company I used to work for back on 4/5 and somehow I saw a deposit of pretax funds on 4/19, which was for the May benefit, so I figured okay maybe this came from the 2 deductions they made on 3/15 and 3/31. However, now I noticed that once again on May 19th they have deposited pretax funds in order for me to use them in June. I don't understand where this pretax funds are coming from. I no longer get paid, so who is making these deposits? My company told me to close my wageworks account, but when I called Wageworks said that I would have about 3 months to use a funds left in my account fromt he moment I stop working, that is the reason I decided to leave open. I really don't know what to do now.

This may be what stephanyo is talking about:
"A $100 monthly working spouse fee will apply if your spouse works full time and is eligible for medical coverage through his or her own employer buy enrolls in your J****medical plan as your primary plan. The monthly $100 fee is in addition to the regular premium for coverage. The $100 monthly coverage fee will automatically be assessed for employees and enrolling in Employee and Spouse or Family levels of medical coverage, unless you actively notify WageWorks that the fee does not apply in your situation for one of the reasons listed below..."
I'll omit the rest of the form. Whether it's WageWorks or the Wisconsin-based business that's imposing this marriage penalty, it's undoubtedly a class action lawsuit waiting to happen.

I don't believe that what leftover funds that I don't use go back to my employer. Why would Wage Works send me a debit card with my $1, 000 that was taken FROM MY PAYCHECK to put on a card and sent to me in October - only to deactivate the card in December, not notify me and when I call to see the issue, I'm told I have 1 month to submit all my itemized receipts to them? Why wasn't I notified that my card would be shut off? Why would I have to take $1, 000 out of my paycheck from Oct-Dec, only to then pay UP FRONT for the co-pays and medical bills for my daughter to get reimbursed? Isn't that the point of the debit card? Wage Works is a scam and I will never use them in the future and also would recommend ANYONE I know to not ever use them!

Here is how bad wage works software is. I have twin boys and if we take them for a physical on the same day wage works will reject one of the bills because their system will not except two bills from the same day regardless of the name of the patient. Wage works says that is just the way the system works and we have no plans to change it. Also when we owe money to a doctor wage works does not tell you where to send it. They get the bill with the return address and then say pay them without without tell us where to send the payment. I think someone wrote this software in their basement and started the company in their garage.

Wageworks the THE WORST company I've dealt with in the last 5 years.

Remember people they have YOUR money and won't release it for legitimate reasons. Hmmm, and if you don't spend it all at the end of the year, guess who gets to keep it...by federal law no less.

This organization should be shut down for good. So awful is so many ways.

I have had a WageWorks FSA card since 2008. I have never once had an issue of the doctor's office not accepting or being paid. Nor have I ever had any issue with being reimbursed for out of pocket medical expenses.
I even got Commuter card with them. The only issue that I initially had with that card was that the specific transit machine that I was used was not registered with WageWorks. Though this was frustrating to my moring commute, I could hardly blame WageWorks for not having every transit maching in the state in their system. After call their customer serivce the machine was set up and I was able to use it the very next day.
Most of what I've been reading seems to amount to not knowing how to use the products they offer. Also, it would be illegal for them to keep your funds. The use it or lose it is an IRS restriction because the government is greedy wants those funds. The IRS has tons of info on their site about health plans.

I HATE wageworks.. Everything from difficulty logging in to dealing with customer service. NOTHING is satisfactory. Since the beginning of the year I haven't been able to get any money out of the flex spending acct. Very few of the physicians in this area will even acknowledge the card and don't take it. Our dentist was the only one who had the technical set up for it and swiped the card. It said "Accepted". That was back in February and as of this date our dentist still has not been paid. Tried to speak with HR and they suggested I send Wageworks a "detailed" copy of the bill. I told them I already did that. Then HR suggested we find different providers. Wageworks is wholly incompetent and HR is telling us to find different doctors?!? How inappropriate is that?

I just used the card on 4/3/12 for a doctor appt copay and it was fine. Today, two days later, my. Card was declined at my pharmacy. When I called WAGEWORKS they told me someone called on 4/3/12 & requested a new card which means they close original card & I have to wait 3 weeks to receive card. When I informed them that I DID NOT call, they said it was too late & I would just have to wait. Where is the security process to ensure that only I can make requests? Also, they always request further info for my annual eye exam/glasses. I have a certain amount taken from my weekly paycheck for this account. Why should they question anything? IT'S MY MONEY! I am so frustrated with this company. I will see HR in the morning

ah i see that i am not the only one who is having an issue with this company! i have been getting the feeling that they are denying my doctor claims in order to keep the "use it or lose it" flex account money. i got an email @ 5:00 am this morning stating that they canceled my flex account card. i had also noticed that any of the bills i paid with the card were being rejected. so i called this morning and got a very polite lady from india on the phone. she said that they required 5 pieces of information for every transaction that is needed by the IRS. i told her that at teh doctors office they only have a Zaun machine (personal ATM card machine) which prints out a recipt. i asked her why should i even use the card then if it is going to be that much of a hastle? i did find out that you can submit your bills to them via a scanned upload to the website. which i plan to do in order to get my monies worth... but i am kind of doubting if it will get paid out. i told her that i was not upset at her personaly, but i was very dissatisfied with wageworks service and that i will not continue to use their service next year.

my thoughts on what they are doing is, they are denying peoples claims so the can garnish the money and keep it for themselves as they know there is a year limit, which would probably be the reason for the 21 day charge limit that i have been reading about.

I am submitted claim form along with the receipt from the hospital to use my medical spending account that was controlled by the Wageworks, my request was rejected. And they did not bother to give the reason why they rejected it and what should I do to meet their requirements. The customer service people at Wageworks is so bad and so bureaucratic, it takes a good 5 minutes to reach a live parson when you call the number to contact them since you have to listen the message that is not for everyone; and when you talk to them you can feel the person do not want to help you, their are there just because they are getting paid. It is clear that they have wasted a lot of our time and money! Their existence is actually blocked our rights of having benefits, and paying them is a burden to our health care cost, it should be completely shut down. We do not need them!

Any one can suggest how can we stop using them? Complain to the human resources department of your employer? Lawsuit against it to bankrupt it? Or file petitions to government - congressman/congresswoman to shut it down?

We have to do something to eliminate such a costly agency that adding harassment to ourselves.

Wageworks is so stupid and so bureaucratic that their exist is actually blocked our rights of having benefit, it should be completely shut down. We do not need them!

Any one can suggest how can we stop using them? Complain to the human resources department? Lawsuit against it to bankrupt it?

We have to do something to eliminate such a stupid agency to block our lives.

Completely agree. I am on the phone right now with them.

My daughter was born 3 months ago and I still don't have my cards. First it was they hadn't received the paperwork from my employer, then it was "They are being processed", then it "was they are in the mail and you should receive them within 2-3 week" 2-3 weeks?!

Well, a month has gone with nothing. Turns out:

1) Oops, they misspelled the city name (but I think my post office would sort that out)
2) Oops, they didn't get my email correct. So, they couldn't contact me.
3) Oops, those cards were canceled. "Carl" can't explain why (though in his defense, he was very polite)

So now, they are going to send me out a new set of cards and I should wait 2-3 weeks. In the meantime, I can fillout a claim form and wait 2-3 weeks to process, then 2-3 weeks to get a check, then a week for my bank to process.

I knew I could not be the only one with a problem.
I have had other companies provide the same type of benefit admistration and never had any problems.
Wageworks is horrible and they charge 7 times the amout I paid when I worked for a previous employer with a different company ASI.
Wageworks blocks you and holds all the cards, when you try to complain they leave you on hold until your call drops when you are on a cell phone which is how we all do it these days.
If you do manage to get someone on the phone they explain how they are protecting you from the IRS well lemme see will they be in the courtroom when the IRS is after me uhhh I think not.
They hold your money hostage and hope you give up, along with that nifty little 5$ charge they slam me with constantly on the benefits visa card, they want proof withing 21days yet my doctors billing cycle is 30 days uhhh duh it is set up so you will constantly fail.
I have asked doctors and other providers for documentation and they are baffled that I am requesting it.
It is also totally freakin embarassing when you try to use the visa card and they deactivate it so you look like you cannot pay when they are just holding your money hostage!
Their policies like the 21 day when everyone bills on a 30 day is a scam, how can you fight that?
Tip Whiting tip.whiting@lacity.org

Wagesworks is big time scam. I have provided all the documents (Itemized bill, payment receipt, date of service and patient name. Still they problem and they don't to pay my money. I strongly recommend not waste your money to wageworks. They are sitting to eat your money.

I had an account with $1500 in it, and once I quit Expedite, wageworks avdised I had no way to use or claim the funds, in short they are corporate thieves. This company should be audited by the US Attorney's office.
On the other hand since they will get away with this for years, their stock price is going through the roof!

I ordered a new card over a month ago and have yet to receive it...Every time I call its never a person that you can clearly understand...they keep saying its in the mail...you ask for a supervisor and they leave you on hold for over 20 minutes only to tell you that they are gonna put you in a voicemail...THE GUYS WAS VERY RUDE!

My experience is similar to the experiences listed here, on the Better Business Bureau site, and on Yelp. Thousands of people experience the same thing, yet there is no mention anywhere of a class action lawsuit or legal action. I have documented a claim appeal properly, and with legal terms included. they have not responded within the 30 day window, nor have the offered me a Summary Plan document. I have asked my HR representative to provide me with a timeline "with justification" to document and detail what decisions were made on my account and to state clearly why my pre tax payroll funds have not been deposited into my account for over 10 days, despite all approvals. I think the only approach is to get your HR team involved, and to ask specifically for justification of their decisions. Ultimately your employer is probably the fiduciary of the Plan. So there may be rules written into the plan that nobody is revealing to you. But my guess is that no matter what, WageWorks is not entitled to "float" individual funds and earn interest income on the funds. That's where there may be a case to be made. Good luck pursuing what is right and due to you. I know the extreme frustration. I am in absolute amazement that a company can be so dishonest, deceptive and unapathetic. I hope you find resolution and that if there is a lawsuit we can all participate.

WE SHOULD ALL WRITE LETTERS TO OUR STATE ATTY GENERAL'S OFFICE ABOUT THIS COMPANY. WHERE IS OUR MONEY GOING?

Oh god, apparently I'm not alone! Yes, Wageworks is the devil. I've had 4 other administrators at other jobs (Pay Flex rocks) and never have I had an issue. Not only do they take a WEEK + to approve online submitted claims, but they reject everything. They've even charged back on my HCSA debit card to an OPTOMETRIST. They required a detailed receipt another time equalling my exact insurance co-pay to an urgent care center. Why? It didn't list the patient. Who cares?! There are 4 of us in my family, we are all covered, and I signed it. Do you think I drug in a man off the street for free medical care? AVOID, AVOID...and please HR directors, spare your employees the headache and pick another vendor.

I also submitted a claim on their deadline day (via fax with documented proof). However they did not even bother with the illegible ruse, they simply said it took them two days to process it and therefore it was late. The fact that I met their deadline did not matter to their customer service (or the manager I asked to speak with). Even the IRS accepts tax returns as long and the filer met the deadline. If their claims people are slow, why does that mean they get to deny my claim. Unacceptable business practices and poor customer service.

WageWorks is a complete scam! They owe me $500 and they will not provide a reimbursement. Their supposed "discount" is not worth the paper it is written on. I strongly discourage everyone for signing up for this.

My wife's nj monthly commuter pass was refunded by NJ Transit to Wageworks. Wagework will NOT REFUND THE MONEY. They said it is credited to her account and can be used only if she get employed again at the company that will work in the future is a member of wageworks. This also what happen to me. I never get refunded although they have the money. WAGEWORKS DOES NOT WORK. WAGEWORK DOES NOT WORK.

I placed an order for the Commuter Card (Debit Mastercard) for May 2009. By July 2009 I still did not receive the card. So I called customer service couple of times requesting for a new card. First, they told me they cannot re-issue me another card and told me to wait. Then they told me to fax in my request for a refund. I finally got the refund for my first order 3 months later. Today when I called them up requesting for the refund on my remaining balance of $150, they claimed that they cannot refund because I have not placed any orders in the last 6 months. This is ridiculous! They delay the processing time to refund your money and then tell you there's nothing they can do now. This is one company whose bottom line (profits) is made up of "unclaimable" credits from commuters like us (in truth, they just refuse to return us our money!). Their customer service is horrendous!