Wachovia Dealer Services review: will not give title back again

We have paid off my Miata X5 with this company not once but twice. We lived in Virginia when we took out the loan to buy the car and shorlty paid it off. Virginia has the electronic titles. WFS said the lein was removed and we received a little letter to say $o balance. Two years later we then moved to South Carolina, we changed all of our titles over and waited for my titles. A month later at 1 AM a tow truck is taking my car. I told them it was paid off. I went into the house and realized we never received that title. We called the company the next day. They told us we owed $3, 000.00 more dollard but our account was closed so they could not tell us why. We were trying to get it straightened out but no one could explain why we owed money. We agreed to pay because I bought the car as a Mother's Day gift for my wife. And we had to pay $1, 800 for repo fees. She was very upset! The letter from the first payoff was still in our farm house in VA. We went to get it and the house had beed robbed it was all gone. So, now we have this new pay off letter and WFS again has not sent my lein free title. We are getting an attorney and making them show why we owed the second time and for the title. We could not do it the first time due to having to pay again for the car. It was on the auction block before it was legally due to be. In SC you have 11 days to reclaim it. On the fifth day it was getting ready to be sold. And on top of that the tow company never inventoried the items in the car so my $200 sunglasses just happened to be missing. And they put scratches and two small dents on my car. Yes I am MAD!