Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

VW Touareg / retail installment agreement

VA, United States Review updated:
I purchased through a retail installment contract a 2006 VW Touareg which I was told I could purchase at the end of my agreement for 2.48% interest . With my agreement coming to an end in a 7 months I decided to start researching options so I could make an educated decision on keeping or turning my vehicle in. I have now learned that this financial product I was sold does not exist and I am stuck with my vehicle until the end of my retail contract - June 2009.


Sort by: UpDate | Rating
  15th of Jan, 2009
Agree Disagree 0 Votes
I am at the end of my 3 year lease with my Touereg. I was preparing to turn in the car early. I thought I had 1 more payment to make when I noticed I owed 2 more payments. I called VW credit to inquire as to why there was an additional payment, since my leased ends within 30 days.

I was told that I had a "balloon" payment on my lease agreement and that I owed VW another payment. I was not told of this payment when I leased the car. If I had known, I would not have leased the car if I had known that. I have been a VW, Audi & Porsche customer for many years. They would not give me a courtesy in waiving the payment even when I told them I planned on leasing a Jetta next month for my childrens use. I obvious will not be taking on a new lease with VW again.

I will formally complain about this payment in writing tomorrow with VW credit. I hope they have a change of heart because they have turned off another customer.

Tom Plesser
  24th of Aug, 2011
Agree Disagree 0 Votes
Yeah, good luck with that. They simply don't care. Their end-of-lease agents must be on a commission plan where they keep half of what they charge you. There is no other explanation for how nasty they are.

Post your comment

Volkswagen Logo Volkswagen
Customer Care Service
Overall Satisfaction Rating

178 Reviews
Berliner Ring 2
England, Buckinghamshire
Germany - 38440
+1 800 822 8987
View Full Information

Reply to