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Vudu.com / Customer service is horrible.

1 Sunnyvale, CA, United States
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I was Vudu costumer for a long time now, but things had changed and I will never buy anything from them again. I was having some issues with the product I purchased. I did everything I could, but it was still not working. I contacted Vudu customer service, but after about an hour on the phone, I received only worthless answers. I then asked to speak to a manager or supervisor to see if I can either get a refund or even a Vudu credit. I was put on hold for 10 minutes and then I was disconnected. Called again and the same thing happened. Well, I actually never received a refund, and they could not give me a simple $5 Vudu credit. In the past I never had problems with this company, but now I'm really disappointed.

Ti
Jan 19, 2016

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