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VRBO/Homeawaynew fee

Review updated:

VRBO has implemented an outrageous new fee charged to the traveler. We have been loyal customers for years. We have listed 2 properties and have rented from other owners all over the world too many times to count. This fee completely ruins the business model we loved and makes VRBO look like a greedy corporation. They implemented this fee after we paid our advertising fee with no warningand are offering no refunds. We are actively looking for a new website on which to list. What a huge disappointment.

Al
Mar 09, 2016
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Comments

  • Sl
      Mar 11, 2016

    So we talked to VRBO's "customer service" yesterday, and just to let everyone know what their new "business perspective" is, and I quote "we do not see the renters as your (the home owners) customer, we see them as our customers providing them the service." Last time I checked, I paid the mortgage, I deal with any problems, I keep the customer satisfied and returning year after year. VRBO is a listing/advertising service PERIOD!! Apparently the home owners are not customers, even though we pay them thousands of dollars a year! Oh, buy the way, they also said that we should not be dealing with the renter directly, solely using their sytem and if we didn't should still be charging the 4-10% fee. HUH????? This company has gone Bat S*** Crazy.
    Did some research...VacationHomeRentals.com (associated with Trip Advisor), utilizes the old system that VRBO used, which served everyone well, and kept the business between the renter and the owner. It is also about half of the price. I'm taking my four properties and heading out of dodge, before I have to pay for a renewal!!
    VRBO got greedy and will be their downfall. I am spreading the word, to all that I know who use VRBO (which is a lot), to start heading to this other site, as well as bypassing the "book now" system and deal directly with the home owner.
    ByeBye VRBO

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  • La
      May 03, 2016

    Hello,
    We are also vacation home owners as well as renters. Pretty disgusted with the new greedy direction that VRBO has headed and would also consider switching to another advertising company. Any other suggestions out there besides Trip Advisor (going to check that out soon)? Hopefully, another company will rise to the top and let owners be in charge. Vacation Rental by Owners needs to remember the "by owners" part!!

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