The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Vonage / My bad experience

1 United States Review updated:
Contact information:

Vonage is the worst business I've had the unfortunate circumstance to be involved in. Their "first month free" is a lie, because it actually takes almost two weeks to receive your VOIP equipment.

I installed it and it never worked properly. I'm not alone going to and see the reviews for Vonage (not the one that some editor obviously was paid to write, but look at the ones written by users). They get a total of 4.2 (which I'm not sure how that computes, since it seems 80% rated Vonage as "abysmal").

Sometimes people couldn't hear me when I called them, sometimes they couldn't hear when they called me. Sometimes I couldn't hear people on the other line. Sometimes, I'd have to dial a number 6 times to get through (that's a pain when dialling overseas). This went on for two months. So I called them and told them I wanted to cancel.

I spoke to someone and they asked why I wanted to cancel the service. So I told them exactly what I just wrote here, then they said, "the account cancellation department isn't open today, call back Monday." Why did they want me to explain all that just to tell me it's closed? Idiots.

Then I called back on Monday and cancelled. They charged me $89.99 to cancel a service that NEVER worked properly.

Don't ever, ever, ever try Vonage... unless you like over paying for something that doesn't work properly.

Vonage is worst business I've been exposed to in 21 years.

Sort by: UpDate | Rating


  • Jo
      13th of Mar, 2010
    0 Votes

    First of all, you are typical uneducated user, The vonage service works as good as your internet connection, if your connection is crappy, so if your phone service, in fact, go ahead and try any other voip service out there you would probably have the same problem, could also be where you had the vonage device on your network too you have to prioritize it certain firewalls hurt quality of voip oh and also they ship there devices out within 2 business days from the time you order it so one of 2 things you either signed up via checking method which is a 7-10 day hold, or there was a shipping exception with UPS and they had incorrect address info

Post your comment