Menu
Volkswagen Customer Service Phone, Email, Contacts

Volkswagen
reviews & complaints

www.vw.com
www.vw.com

Learn how the rating is calculated

1.5 406 Reviews

Volkswagen Complaints Summary

52 Resolved
352 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Volkswagen has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Volkswagen. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Volkswagen reviews & complaints 406

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest Volkswagen reviews & complaints

ComplaintsBoard
J
8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Volkswagen warranty not honored - 37 miles over mileage limit

2012 VW Passat TDI

I took the car in for emissions and recall repairs/replacements. At the time, the engine light had recently come on and I ask the dealership to check to see if there was an issue. Turns out the ad blu heater needed to be replaced - this was under warranty/recall until 110, 000 miles and then later extended to 120, 000 miles. When I dropped my car off it had 120, 037 miles - I live 115 miles from the dealership. VW did not want to cover it under the warranty - after many discussions, they agreed to pay 75% of the cost. I am not satisfied - I feel they should cover it at 100%. I am looking for help in convincing them to pay the total amount or registering a complaint.

When I picked the car up after the recall repairs from VW of Athens, there was a diesel leak. There was not a diesel leak when I dropped the car off originally. I was told the fuel line was severed; the receipt indicated "fuel line was knocked out of place and inserted back into place". I had to pay for this repair. I do not feel I am responsible for the fuel line leak.

Read full review of Volkswagen
Hide full review
ComplaintsBoard
P
10:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Volkswagen rude staff, and excessively long process.

On July 18, 2017 my husband and I went in to purchase a VW Beetle ( this was after test driving it approx two weeks ago) . My husband and I came in with a check from secu, we had a 2001 VW Beetle to trade in. We arrived at the dealership at approx 4:15pm. The sales rep. Samuel Serio was very nice and informative. He made sure he explained everything. The time came from Christopher Porter ( the person responsible for completing the paperwork and financing) . We waited for a couple of hours, before we sat to close this deal. When Mr. Porter was going over the numbers, he became frustrated when we asked him questions about the numbers ( as the numbers were not the same as the rep. Quoted. Mr. Porter started talking down to my husband sarcastically, then he got up and walked out. Immediately afterward the manager came in and said that he would finish up the paperwork. My husband demanded that Mr. Porter come back ( out of respect to us ) and complete the deal. My husband is a kind respectful person that only wanted clarity with the numbers. I'm sure that if it wasn't for him trying to please me, that he would have walked out without purchasing this vehicle.
Since then, I read several complaints on this dealership. I would suggest that they have customer service training. I had planned on giving Mr. Serio a great review, before dealing with Mr. Porter. We finished this deal at 9:20pm

Read full review of Volkswagen
Update by Piccolaw
Jul 19, 2017 10:20 pm EDT

Rude arrogant staff

Hide full review
ComplaintsBoard
V
7:33 am EDT

Volkswagen new vehicle in the shop

Hello! We are an American family living in Serbia. We have 6 children. We bought a brand new 2016 VW Transporter this past month in Belgrade. The vehicle had 14 km on it when we drove it off the lot on June 23. After 2 weeks, the Air Conditioning stopped working. This happened on July 5. On July 6 we took it to the VW dealership here in the city that we live, Kragujevac, Serbia. They told us there was nothing they could do until later the next week. Which was unfortunate as we needed our vehicle. We dropped it off the following Monday morning (July 10) and said that we would just leave it there until it was fixed. It is now Saturday, July 15 and we still have no vehicle. We spend 30, 000 Euros on a brand new, yet malfunctioning vehicle that has been sitting in the shop for 6 days. In my opinion, this is unacceptable. We have been promised to have the vehicle back on Monday, yet I am doubtful. While this complaint may fall on deft ears, I feel compelled to let you know the the name Volkswagen, which has been highly esteemed in the past, has completely disappointed. I feel that those in leadership of this company would find my situation unfortunate and would have done everything in their power to expedite the process.

Read full review of Volkswagen
Hide full review
ComplaintsBoard
H
5:59 am EDT

Volkswagen lease/purchase of 2015 - chapman vw/philadelphia

Lease offer: #224639 from Chapman VW in Philadelphia.

My wife and I were offered a Lease/Purchase option on a 2015 TDI ... 36 months ... rebate of $8500 due, I suppose, to age of this new car + the TDI suit ... They had offered $7000 on our 2010 VW Komfort Passat Wagon. The salesperson indicated that the $7000 would reduce our lease payment from 232.21 to 15 and we would have to prepay the whole amount ... essentially the trade + $500. We drove to the dealership (our third trip) and were told "No. A two year option with prepayment of our Trade + $1500." ... We were low-balled at the cost of our time and faith in the dealer.

Lowball offer: 3 Yrs prepaid lease for Trade + $500
Hour later in Shop: 2 Yrs prepaid lease + $1500. ... Residual #'s within $50.

To be frank and simple: This is dishonesty.

Read full review of Volkswagen
Hide full review
ComplaintsBoard
D
4:59 am EDT

Volkswagen hoopers vw durban smith street south africa

Good Day

We have taken our vehicle in a service this morning at Hooper's VW Smith street Durban

Their service in the service area is pathetic

My Husband dropped the vehicle off there after 7 :30 am this morning and up until 9:45 Discussed whether we should go for a normal or major service on the car .. 10-15 Minutes after he spoke to Chester he called VW Back and advised them not to do anything regarding the service he ordered them to stop .. 30 Minutes later they called him back to advise that the service is done already ..

We where been quoted R3800 FOR A SERVCIE THAT is been conducted in 30 Minutes .

I am demanding that where ever they done on that vehicle from time of call with Chester at 09:45 till Now we will not be liable for the cost as Mr Koekemoer ordered them to stop .. and your workers LIED ... THEY TOLD LIES to a VW CLIENT .. to continue on with a service we requested to stop ... and apparently all the MANAGERS At VW Hoopers are not in .. really is that soo .. Doug apparen tly was on a plane flying out somewhere and Mysteriously flew back to take my call ..

This is unethical for such a big brand .

This is lack of customer service . - Lying that the manager is out

And Under No circumstance can VW hold a client under Duress and force them to CONTINUE ON WITH A SERVICE that never began and which was done with an Hour after it was still been decided on I WANT PROOF OF TIME they started on the vehicle .. ..

I want the telephone recording of all calls made to VW 04/07/2017 ..

I`m sick and tired of the Lies and manipulation and VW MAKIGN A client feel as though they lying or delusional AND STUPID . .. and all your manager Doug's can says is I`m sorry that I feel that way, shame, , hmm Ok .. .. every time we take our vehicle to a VW THERE IS A PROBLEM AND SADLY SO WE ASSUMED Hoopers was One of the best, , Doug today has proven me wrong .. shame on him .. lead by example ..

DOUG INSIST THATS THE MAJOR SERVCIE WAS CONDUCTED ON THE VEHICLE WITH IN AN HOUR ...

SICK AND Tired client of VW, WE HAVE LOST OUR HOPE AND FAITH IN YOU..

Volkswagen Connect

Read full review of Volkswagen
Hide full review
ComplaintsBoard
K
3:33 am EDT

Volkswagen poor quality of servicing

I purchased my Volkswagen Vento from Jabalpur in Feb. 2013. I was experiencing a problem from April 2017 that level of coolant is getting drop after few days of running. I was monitoring the level and using the car for short distances up to 80 km for two months. In the mean time servicing was also due so I send my car to Varanasi for annual servicing. There, car serving and some denting work was done. It was informed to me by phone that there is EGR problem in your car but no problem, monitor the coolant level and use the car. When I came out from service center on 24.06.2017, noticed some starting problem some times. Next day after running of about 200km checked the coolant level that was down the same was topped up. After 06 hours I used my car for two KM only. There I experienced starting trouble and car not started. I send the car to Varanasi service center on 28.06.2017 again. I found this feedback from service center that this problem was happened due to faulty EGR.
My question is from service center is that before sending this car for servicing, there was no such type of problem. I think the problem arises during checking of this EGR system otherwise why this problem aggravated after servicing not before. Next this is very costly part. Volkswagen has bear its cost because if in so costly vehicle such an important part got fail then company has to take responsibility for this failure. Otherwise I will think that I have committed this mistake to purchase the car from this company. Same time service center is to be asked why such type of problem was noticed just after servicing.

Read full review of Volkswagen
Hide full review
ComplaintsBoard
B
10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Volkswagen trying to trade in for a new vw bug

My name is Brenda Junkin, I've owned VW bugs since 1978, right out of college. I paid cash for a Red Turbo in 2012. It's a stick, which I've always loved and still do love, but want to trade in for a automatic.
I went to dealer in Bedford Ohio where I bought the one in 2012...Again, this is my 3rd VW Bug. And was told they would give me $7500 as trade in. I have 54000 plus miles on my 5 year old car. I've had a few repairs but ALWAYS have gone to a dealer and had VW repair, with your parts for any need. They said it was because car fax said I had stuff wrong with car out of warranty...Fine, but I paid out of packet for VW parts and labor. I'm loyal to VW. I love you guys.
I feel that $7500 is not enough for a beautiful car like this. If it were $10, 000 I would trade in for a new VW...

Read full review of Volkswagen
Hide full review
ComplaintsBoard
M
12:00 pm EDT

Volkswagen 2007 jetta

This is the worst car i have ever owned! I have spent money on car could of bought another, that i should of done! I have put new Alternator, Starter, Exhaust because it caught on fire, Sun Roof came flying out going down highway, and to make things even better the COIL SPRING on driver's side broke going down road and the week before tire blew on driver side front and tore my front left side all up! Don't know what else to do and like to know what i can do with this car? DON'T HAVE THE MONEY TO GET ANOTHER CAR! And put to much out on this car.

Read full review of Volkswagen
Hide full review
ComplaintsBoard
S
5:35 pm EDT

Volkswagen software upgrade jerking issue and white smoke

After upgrading software as per the instruction my vento is having huge jerk issue when the engine is cooled and white smoke is emitted, it is damaging the clutch plates and gear box, I have visited service center in hosur road for 3times and have dropped car for almost 15days to check and get it rectified but the love and passion about vw has completely getting vanished due to this issue, request you to please help me with permanent solution

Read full review of Volkswagen
Hide full review
ComplaintsBoard
N
12:30 pm EDT

Volkswagen unethical behaviour

To whom it may concern,

On Monday, May 29th I leased a Volkswagen Passat from your dealership at Rick Case Volkswagen in Weston. I had recommended your dealership to a friend who also took out a lease the same day.

We were both very much looking forward to doing business with your company however that was all quickly ruined by your obnoxiously rude Sales Manager, Jorge Lopez.

After going back and forth with negotiating the price he would just get up and leave us for a long period of time and would speak to us in a very condescending way. The only reason both my friend and I moved forward with making the purchase that day was because of your wonderful sales representative Antonio Badillo and Finance Manager Steven Fosse.

Once we finished the paper work the cars were brought to us which was at 11:00 PM however the power seating in my vehicle was not working and I brought the glitch to Jorge’s attention.

He abruptly asked “well what do you want me to do about it?!” Honestly I was appalled in the manner he spoke and treated me. I told him that I did not feel comfortable driving a vehicle that I could not adjust the seat. He began to raise his voice and was very irritable and did nothing to help the situation.

The sales rep Antonio attempted to fix the situation by suggesting I leave the vehicle to be fixed and I asked if they had another model that I could just exchange it as I drove all the way from Miami to Weston, and after a long 7 hour day at the dealership I was hoping to leave with a vehicle.

Jorge jumped in the conversation completely dismissing me and started speaking to Antonio in spanish saying “don’t waste your time she doesn't understand anything and she's not going to listen” unfortunately for him he didn't know I speak spanish fluently and told him I did not appreciate how rude and unprofessional he was being that there was no need for it.

He didn't even apologize he simply denied he said the statement and walked away. Antonio kindly offered to show me another vehicle however he reassured me that the problem would be solved the next day if I opted to leave the vehicle over night and that he would even drive it down to Miami for me.

To make matters worse when I agreed to Antonio’s proposal I returned to the show room only to hear Jorge Lopez mocking me and my situation in front of his colleagues. I immediately asked for his business card and he just sat at his computer ignoring me for the remainder for the evening.

Jorge has no place in your company and I even told your GM, Jason Corkum that if it wasn’t for your great employees like Antonio and Steven you would have lost both sales. Antonio is a true asset to your company, he is extremely humble and offers warm and genuine hospitality. Your sales manager Jorge could learn a thing or two from Antonio.

Steven Fosse was a pleasure to do business with and went above and beyond. It’s sad that both Steven and Antonio had to apologize for Jorge’s unprofessionalism. Antonio made follow up calls to make sure I was completely satisfied with the car, he truly offers 5 star service. He anticipated our needs and went the extra mile without even being asked. You would think that Jorge being the sales manager would be the one to set the standards and example for his team. As long as Jorge remains a Rick Case VW I will not be recommending anyone else nor will I be returning in the future. When I went to pick up the vehicle on Tuesday, May 30th all Jason could do was extend his apologies however I think he could have done better, not even a follow up call or courtesy email.

It seems that all they cared about was the transaction and could care less about maintaining customer loyalty. It's apparent that your company standards and values do not exist at this particular branch.

I have never written a complaint however this was completely unethical and not to mention down right unacceptable. I was told that the General Manager, Sal Seragusa was going to follow up and seeing as I already emailed him directly about the situation I never heard back no received a follow up call.

All I ask is that this situation does not get overlooked and is corrected immediately.

Warmest regards,

Natasha Zarzosa

Read full review of Volkswagen
Hide full review
ComplaintsBoard
P
11:32 am EDT

Volkswagen 2004 volkswagen touareg

I purchased a 2004 Volkswagon Toureg about 4 years ago. I have had problems with this car a month after the purchase date. I was told that I purchased the car with 53, 000 miles. The car has completely fallen apart and has been in and out of the shop since I purchased it. The air/heat system went out, the computer to show the mileage went out, the radio went out, the check engine light stays on despite the repairs, the car stalls when I drive, the front lights continue to blow out and now I've been told that the car has an electrical problem and the car will not even start.

I still owe a note on this car and the car will not even turn on. I've had to have the car towed numerous times as the car has been unsafe for me to drive. I need help and compensation. The warranty I purchased did not even help the car, i could not get any repairs will the warranty I purchased, it was a waste of money. In fact, the repair man told me that I did not even need to keep this car. I was told this several years ago. The car sat for one year because I could not even drive it. in other words, this car was not a good purchase. I really need help with this car immediately.

Read full review of Volkswagen
Hide full review
ComplaintsBoard
C
1:41 pm EDT

Volkswagen 2014 amarok

We purchased a 2014 Amarok with 56000 KM in the Volkswagen dealership in the country of Guatemala. Unfortunately, the transmission went off and when we took it to the dealership they said the warranty had expired 2 months before so we will end up with a bill of about $ 8000.00 because they wanted to replace the transmission completely not just what it was giving problems. After about a month of going back and forth, they reduce the cost of the repair to about $ 5000.00 it has taken them a month to bring the pieces from Argentina and we still don’t have the car after about 3 months. The customer service care is deficient and unfortunately their car control quality as well. Very disappointed.

Read full review of Volkswagen
Hide full review
ComplaintsBoard
B
10:47 pm EDT

Volkswagen airbag recall

On 5/22 I made appointment for a repair on my 2013 TDI Passat as airbag light came on.
took the car in at 7:30 AM told after calling at 4:30pm
to find out what was wrong they told me they hadn't fixed the problem
wanted to let me know I would be charged when clearly their is a recall
I went to both Managers thinking I could et somewhere
I was told By Dave Schlossen he wasn't interested in helping as I stated i wouldn't return to his store .Mind you I have 3 Volkswagons at home .

Read full review of Volkswagen
Hide full review
ComplaintsBoard
B
8:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Volkswagen tiguan

Attention to:-

Chairman of the board of management:
Matthias mã¼ller

Board of management:
Herbert diess
Karlheinz blessing
Francisco j. garcia sanz
Jochem heizmann
Andreas renschler
Rupert stadler
Hiltrud d. werner
Frank witter

Dear all,

In the first I would like to put emphasis that this is really urgent and very important to have your back-up!

Before starting I want to know one thing… volkswagen is a well reputed brand, isn't it? so being the head representatives of the board, my question is what are you doing to make sure that all your representative worldwide are abiding by your standards for:-

Providing a complete assured “german” service? as you are well aware till now you have differentiate yourself thanks to your special “lux” and “security” which your brand provides, right?
Your brand, is it still that strong, the image is it? are your representative providing professional and reliable service or customer care to us the buyers who have accepted to purchase your brand though they are expensive? (just for your info already here in mauritius our legal issues are unfavourable to the resident as we have 200% custom duty, but despite same, I have accepted to pay for a tiguan at 1.9m mur – and for your info we have purchased 3 tiguans! with the assurance that we are buying a genuine, reliable and security car…

Ps: al the 3 tiguan were bought in november 2016 – only 5 months have elapsed:

So my answer to you guys is not at all!

The service that we are having here sucks!, #!

Do you know what incompetence mean, well just come over here in mauritius and do an audit with cfao your representative here you will know its definition and even will experience same.

Where to start!:

Well:-

One of the tiguan after a month on the road, something with the airbag was found faulty – cfao took more than a 1 month to solve this issue.in the mean time, we were provided with the cheapest replacement car (in other words they have done a barter of a mango for an elephant)
The second tiguan all the iron which hold the tyres (sorry I don't know the technical term) are rusted, just after 3 months of use! - for your info, my golf 4 of year 2002, well we are in 2017 (15 years already), well till now I never have this issue. so i'm concern with the security and with the material you have used to construct the vehicle – were them as to the standard of a german car?
The cfao “maintenance guy” who for me is just an empty barrel who does not know anything im sure… is inventing lots of stories and bottom lin vis not doing anything to amend the situation.
My car is already more than 10, 000 km, I have contacted the cfao for my first servicing, well till now they have not even take the time to provide me a date. this is really serious for me as this is a proof that they don't care about my security. and this is unacceptable as trust me when my security is in question i'm going to sue whoever I can and trust me this will cause a havoc and negative publicity to your brand and sorry for that as I think you should have done your due diligent to make sure your representatives are abiding by your standards.
I'm not over, now my car has no ac at all! with the heat here, I have to drive without ac as apparently one electrical issue and cfao don't have the part to change the faulty one. I want to know one thing, as trust me me too I use courier like fedex or ups, maximum time is 3 days! but here they are asking me to wait a it can take more than 3 weeks to have the part in order to change same! what is that! are we still in the 60's/70's or what?
So bottom line I should have invested in 3 cheapest cars costing just 300, 000 mur… at least then I would agree to have these cheap issues! what the use of spending on luxury and high security car if the product is not a genuine one?

What I have decided is as follows:-

Until you either replace my car with a brand new one as it is unacceptable after just 5 months to have all these issues with a brand new car! (especially where the security is in question)

Or, to refund me 100% and I will change for another brand where i'm sure they will be worth to spend lots of money with their professional services.

Irrespective of both option, I would like to meet you in person here in mauritius as trust me I will use all the weapons I have which are all in my favour by the way to really, I mean really make this issue public not just here in mauritius, but, to the whole world as we customers are protected by the law and you can't treat us cheap like that. this is called exploitation if not you are stealing from us with your fake assurance of your brand name!

As it is unacceptable for me who have spent so much in your brand and have received defunct vehicles!

Sorry for being straight forward with all of you, put you in my place I have no choice.

Read full review of Volkswagen
Hide full review
ComplaintsBoard
D
12:57 pm EDT

Volkswagen vulgar birds and bees advertising

Your recent "birds and bees" commercial with it's sexual innuendo is vulgar and highly inappropriate for daytime television where millions of children are watching. I have two small grandchildren I am raising, and don't appreciate having them exposed to these kinds of commercials. As a worldwide corporation I would think you could come up with something a little more family friendly to promote your product. Very dissapointing!

Read full review of Volkswagen and 1 comment
Hide full review
1 comment
Add a comment
T
T
tjgabes
, US
May 27, 2017 2:13 pm EDT

If your grandchildren are over the age of 5 and have access to the internet, they've seen worse.

ComplaintsBoard
A
12:03 am EDT

Volkswagen birds & the bees commercial

I am appalled! I was watching tv with my kids when this commercial came on. They asked me what was going on with the car. My oldest i'm sure knew what was going on. He doesnt need to be getting any funny ideas from a car commercial! What happened to vols wagon being the peoples car?
Definitely wish they didn't see that. I am disgusted & will never be buying a vw in the future

Read full review of Volkswagen and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jeanette Vitar
, US
Apr 29, 2017 9:44 pm EDT

What is Volkswagon thining!? I am watching a movie with my family and this commercial comes on. Really? Why would they make such a commercial? Please Volkswagon if you want to sell cars, make a commercial appropriate for ALL viewers. Not acceptable!

ComplaintsBoard
M
8:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Volkswagen commercial

Please pull this commercial. The implications are more than highly suggestive. I have two tweens that understand what is taking place in the cars. It's inappropriate and unconfortable and sending the wrong message. I don't care if the people in the commercial are married, sex is a sacred act andnot to be on display no matter how "subtle" the people at VW think they are being (which they are not being subtle at all!)

Read full review of Volkswagen and 1 comment
Hide full review
1 comment
Add a comment
D
D
Delia Godinez
, US
Apr 26, 2017 6:46 pm EDT

The new VW commercial is disgusting and inappropriate! My husband and I where watching TV with our granddaughters ages 10 and 14 when we saw it for the first time and we were appalled at how low the advertisement has sunken to for sales! Please remove this sexually explicit commercial it is not meant to be seen during family hours!

ComplaintsBoard
O
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Volkswagen birds and bees commercial

As a father with young children, I find your commercial tasteless and dispicable. I was watching an NBA game with my twelve year old son and it hurt and frustrated me that there are actually people who could care less about the moral fiber of our families and country in the manner that Volkswagen has exhibited I don't understand how your company and its employees could look your families, friends, or coworkers in the face each day knowing that you've endorsed such immoral behavior u

Read full review of Volkswagen and 5 comments
Hide full review
5 comments
Add a comment
T
T
tjgabes
, US
May 27, 2017 2:14 pm EDT

If any of your children have access to the internet, they've seen worse.

Prudes.

I
I
Irritated parent
, US
Apr 25, 2017 10:00 pm EDT

Tasteless commercial!

M
M
Mlw526
, US
Apr 25, 2017 8:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please pull this commercial. The implications are more than highly suggestive. I have two tweens that understand what is taking place in the cars. It's inappropriate and unconfortable and sending the wrong message. I don't care if the people in the commercial are married, sex is a sacred act andnot to be on display no matter how "subtle" the people at VW think they are being (which they are not being subtle at all!)

J
J
Joe Fitts
, US
Apr 23, 2017 7:16 pm EDT

I agree completely. As a father of four girls I find this completely inappropriate for it to come on TV when I'm watching with my family. Completely tasteless that you have to resort to such cheap attention to sell cars. How can I watch television with my daughters and not feel completely awkward when this trash comes on? I don't find any humor in this at all. Am I supposed to laugh when this comes on them explain to my youngest the meaning behind this? As parents we teach our children to respect themselves and their bodies. Never to seek cheap attention by acting trashy. You trying to pretend to act as a family oriented car maker do go home and explain this to your daughters and the meaning? Garbage.

C
C
Chrisnchris
, US
Apr 23, 2017 1:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree with Orlando04...it's annoying and disappointing every time the commercial comes on and I end up changing the channel.

ComplaintsBoard
A
10:48 pm EDT

Volkswagen volkswagen commercial.. birds and bees

Because of your vulgar commercial the birds and the bees..I decided to get rid of my Volkswagen, traded it for a Toyota ( who's commercials aren't vulgar). My four sons also traded their VW'S as did my sister. We just are so upset about the vulgarity of the commercials now a days that the only way to convey this to companies is to boycott their product. I'm very happy with my new Toyota.

Read full review of Volkswagen and 5 comments
Hide full review
5 comments
Add a comment
T
T
Teresa Fermin (moderationmom)
, US
Apr 25, 2017 11:12 pm EDT

I am really disappointed that it's still showing. How tacky! VW has already been caught with their pants down so to speak with the emissions fraud now they're doing it in cars at night..Just capitalizing on a catchy old song and the "love bug" phrase will not get you back in our good graces. Have some class.

M
M
Mlw526
, US
Apr 25, 2017 8:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please pull that commercial. I have two tweens who understand what is happening in the cars. The imlication is inappropriate. Poor choice in presentation

M
M
Mlw526
, US
Apr 25, 2017 8:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Mlw526

Implication not imlication.

C
C
Chrisnchris
, US
Apr 23, 2017 1:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good for you!

O
O
Orlando04
, US
Apr 22, 2017 10:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

As a Sinner, Christian, husband, father, and friend, I was very disappointed and upset that I had to witness this immoral, Satanic commercial while watching television with my twelve year old son. We were spending quality time watching an NBA basketball game and the commercial totally caught me/ us off guard.What do you say to a twelve year old that you're attempting to raise with morals, integrity and character? All of us will have to answer for our heartfelt actions and however produced, approved, sanctioned, and allowed this immoral, sinful, disgusting commercial to enter the airwaves should really be ashamed of themselves and their families should be as well And to those anticipating the purchase of a vehicle, remember that Volkswagen was fined recently for being dishonest concerning the physical value of their automobiles. Now they are using insidious, immoral commercials hoping to fill their pockets with our hard earned money. Please join me and others in calling on Volkswagen to cease this awful dierespectful attack on our families but mainly, our YOUNG CHILDREN.

ComplaintsBoard
M
10:34 am EDT

Volkswagen customer service

Terrible terrible terrible customer service from the dealership all the way to volkswagen customer service line. I will never buy a car from them again which is sad because I really like my tiguan and I want out of my lease! Terrible service! I will never recommend ganley westside volkswagen to anyone or volkswagen because of the customer service from their complaint line. No empathy

Read full review of Volkswagen
Hide full review

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Volkswagen contacts

Phone numbers

800 865 579 2436 1800 607 822 More phone numbers

Website

www.vw.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Volkswagen?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Volkswagen Customer Service. Initial Volkswagen complaints should be directed to their team directly. You can find contact details for Volkswagen above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Volkswagen. Discuss the issues you have had with Volkswagen and work with their customer service team to find a resolution.