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Vodafone Prepaid On Bis / internet charges

1 South Africa Review updated:

I have a blackberry using BIS on prepaid. Last night I uploaded a video (249MB) to YouTube and this morning my prepaid balance was zero. I phoned support and was told that eventhough you don't have a dataplan, when using youtube, you don't use BIS, but your prepaid balance at R2/MB. Ludicrous since no-one told me this and I was led to believe, if you don't have a dataplan, you can't use the internet unless it goes via BIS. As a result I'm R400+ out of pocket. And the video was larger than my prepaid balance, so not only have I lost the money, but the video did not upload. Why would I spend R400 on a stupid clip? Can't get the moneyback either because the transaction "went through". Can't believe that companies take advantage like that of consumers.

Dj
May 6, 2013
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Comments

  • Vo
      8th of May, 2013
    0 Votes

    Hello Sir/Madam(djymz),

    Please share your current and alternate contact numbers with us at http://bit.ly/17LqZlV and we will have someone get back to you with assistance.

    Regards,
    Vodafone Customer Care.

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