Vodafone / very poor customer care representatives, ill treatment and company deducted money without reason

India Review updated:

I have a complaint regarding my Mumbai "Vodafone" number : 91-[protected]. I hope i am not waisting my time by contacting you. I have been shifted to Mumbai Recently, i have taken a new Sim card on the name of my husband "Mr. Rajiv Manuj". I do understand that every company has to follow norms and guidelines, but i have undergone a big hustle.
It took lot of time to activate my Sim connection due to documentation. I have visited four(4) times to the Vodafone store for competing the documentation. The customer care agents never gave me the complete information for the correct documentation.
If i am not wrong, my connection was activated in the month of February 2010(you better check in your records). This is a prepaid connection. When my connection was activated, i recharged my account with Rs.222, in the middle of my usage, my connection was deactivated. when i visited to the Vodafone Store your agents told me to submit the documentation again. Which i did!! Mean time i was using my Delhi number 91-[protected], which is on roaming from last 5-6 months due to this trouble.
Now my connection is active but when it was temporarily out of service(due to documentation formality) i Had balance of Rs. 80 in my account.
After the activation of my connection my balance is vanished. I spoke to your many agents and they never gave correct reply or some times they even ill treated me. I belong to the banking sector and i know how the system works!!
Now, i want to make complaint against all those agents. The first one is Prateek umrania. After that i visited to the Vodafone store on Church Gate where i met with Shadab- he promised me to mark a mail for my balance retrieval, which he never did! I just dont understand if they cant do anything then why do they promise to do so!
I spoke with the customer care agents on phone and wasted my 1 1/2 hour. I spoke with prateek Umrania, Raj, Ashish Kelkar and the Supervisor-Krunal deepak Shah. after listning to my problem related to my balance he disconnected the call by giving me an excuse that he cant hear me.Being a supervisor he ill treated me, which is unecceptable. i want you to take some action against him( Krunal deepak Shah). I know that u you have the recorded conversation for each agent. You can even cross check whatever i am telling you. All the Customer care agents disconnected like this which is extreamlly shamefull.
After that i visited to the Vodafone store, which is on "Fort road". There was a girl named "Usha", she told me to come some other day as she cant Handel my complaint. When i insisted her she gave me some number(which she said is a complaint number) and said my problem will be solved in 24hrs. Nothing happened later. I called Customer care and asked for my complaint number, that guy told me its a fake number, its not a compliant number.
Day before yesterday i visited to the Fort store again for making my Delhi number payment([protected]) and i saw her, i asked about my compliant status, she told me to come on Monday so that she can take approval from her senior, which was another excuse because those stupid agents does not understand that a person can not come everyday. After i insisted her, she called her 'so called' Floor Manager- "Ratna". After listening my query, Ratna told me that she has recharged my account with Rs.100 and shortly i will receive the message for the balance received of Rs.83 WHICH I NEVER RECEIVED!!!

The primary concern is of your agents. I really dont understand which kind of services you people are providing to your customers...
Secondly, i want my money back and want to know where is it lost and why?????

Kindly, revert me that will you be able to sort out the problem or do i need to contact some other department.

A highly frustrated customer:
Jyotsna Mitra Manuj

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  • Vo
      3rd of Jun, 2010

    Hi Jyotsna,

    We apologize for the delay in crediting the balance to your account. We confirm that it has been done. If you need any further assistance regarding the same please feel free to mail us at vodafonecare.[protected] and we assure you we would be Happy to help.

    Vodafone Customer Care, Mumbai.

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