Vizio 20 Inch HDTV / poor sound loud statick terrible customer service
letter I wrote to ceo of vizio Inc.
Irvine, CA 92618
Founded in 2002
This is to inform you that I am extremely disgusted of your customer service dept. and you tech support dept. I purchased a tv. At Costco a 20 inch HDTV. From the start I had problems with very low sound. I called and a tech told me that was pretty the way it was with that size tv. Now the sound has a very loud static in the speaker itself. I called again and there’s no record of my previous calls, at this I have been asked to get the original sale slip and fax it in. I was given instruction on where to fax it. And told that when they received the fax they would arrange to have me mail in the tv for repair. They never acknowledged the fax. I called serveral times and they said they couldn’t find it. Then it was “what is your costumer service number” I was never given that either. I called again customer service and this I was told to mail back the tv and they would send me a new one. I question how to mail it back. They said someone would get back to me with the information. A few hours later Rubin from tech surport called me and gave me the address to mail back the tv. He never gave me the R.M.A number. He said he would send me out packing material. I complained that this is going take weeks before I receive the replacement. His answer no. you’ll get the packing material in two days. That was six days ago. Today I called once again, and found out the packing material was never ordered. Now they promised to send it out a/s/a/p. This ordeal started on Sept 13, and today is Sept 22, I have not make any progress what so ever. Today I had to ask for a Case number. And a RMA number I had to ask for a supervisor and make a complaint. By the way when you call the tech support number your given an 800 number for quicker service, try dialing and you hear music and then your disconnected. Needless to say I am totally turned off to your company and to your televisions, and will make complaint to the BBB and to Costco.
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