VitalChek’s earns a 2.8-star rating from 12 reviews and 96 complaints, showing that the majority of customers are somewhat satisfied with document ordering experience.
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vitalchek-pennsylvania
My husband placed an order with VitalChek on the 23rd of October. The 26th October it was supposedly shipped from that day. It's been over a month. A little piece of paper shouldn't take that long in the Military APO mail. He needs his birth certificate to do his passport and our newborn son's passport and Certificate Birth Abroad. We are suppose to leave the country this month. It's impacting my mission to go back to my next stateside base.
My husband ordered his birth certificate on the 23rd of October. On the 26th of October it supposedly shipped. It's been over a month now. We need his birth certificate to do his passport and our newborn son's passport and certificate birth abroad. He has called PA State and he was put on hold for an hour. This is holding us back to go to our next base which is back in the states. It shouldn't take that long to send a piece of paper through the Military APO mail.
unauthorized charges
Vitalchek has added a second charge without authorization to a prior payment within 5 hours of the original bill. On contact with their CS, they deny making the charge even when the financial institution I do business with researched the charges and found that they both came from the same merchant code, payable to the same bank.. Vitalchecks CS rep was surly and claimed no knowledge and passed me on to a supervisor only after repeated requests by me. The supervisor was also surly and unhelpful, claiming their company did not originate the charge.. And did not give his full name after my request to know who I was speaking to.. I intend to instigate a chargeback process with my financial institution as soon as the charge is posted. Other complaints will be forwarded to the responsible authorities.
had no issues with vitalchek
I was trying to help my girlfriend get a certified copy of her birth certificate in order for her to get a CA ID (long story...). I started 'googling' methods. Saw I could send a check to the birth county, but I didn't like the idea of having to wait for the mail to deliver, using a check, and risk it getting lost. VitalChek was one of the various options that showed up in Google. They appeared to be the cheapest service available. The certificate was $21.00 and Vital Chek charged $7. $28 total? Not bad.
I originally purchased the service in May 2012. After completing my order, I was instructed to download documents. The documents require a notary to verify the signature of the individual filling out the birth certificate application. Normally this is easy. However, I figured we were screwed since she had no picture ID. I was on the verge of moving from my place in LA. I had already given notice to be out by May 31st, but still hadn't found a new place. Because of this, the issue was put on the back burner. I was charged $28 initially. After about 45 days of not completing the order with the verified documents, I was refunded the $21 for the birth certificate cost (Vital Chek kept the $7, but it turned out to not be a problem- continue on).
In June, I started researching again and found that there was a method for a notary to identify a person without using photo ID. It's called a credible witness. Two people with valid ID are required to swear and sign that the person signing is who they say they are. I printed that document off, grabbed a friend, and we found a notary. That was a Saturday. I faxed the documents that same day. On Monday, I received an alert that I was charged $21 on my card that I had used for the original order. Shortly after, I received notice that my item had shipped.
In this email, I realized a huge problem. It was shipping to my previous address. Balls... So I called VitalChek. They gave me the number for the county registrar. I called them, and they said nothing could be done until the document was returned in the mail. I sought out the current tenants of the apartment I used to live in. They never responded. [Don't worry, I did things on those counter tops that already makes me more than even :, ) ]
The next Monday I recreated the order. I was told that I only had to write the new order number on the document I already had notarized. I sent the fax Monday, early afternoon. Tuesday, I received an email notifying of shipment. Thursday, the document arrived in my mailbox.
I live in Los Angeles. The record was sent from El Dorado county (Sacramento area). For $28, I was extremely satisfied. I had to deal with a bunch of ### from mishaps and the situation. But I would use VitalChek again.
I was concerned seeing some of the reviews about how people had awful experiences with VitalChek. From what I've seen the work is basically done by the county registrar. VitalChek is simply handling the transfer of payment and information. I didn't have to send a check in the mail and risk never knowing when or if it was actually delivered. I used a credit card and received the document two days after it shipped. I think the incompetence might come from the registrars office not being equipped technically or with attentive staff to handle dealing with VitalChek orders.
All in all, it was a great experience. There is an option for $20 rush delivery or something. However, when it delivered 2 days after shipping, I am very glad I didn't pay extra. Perhaps if you're in Florida ordering from Washington, then it might come in handy.
I was trying to help my girlfriend get a certified copy of her birth certificate in order for her to get a CA ID (long story...). I started 'googling' methods. Saw I could send a check to the birth county, but I didn't like the idea of having to wait for the mail to deliver, using a check, and risk it getting lost. VitalChek was one of the various options that showed up in Google. They appeared to be the cheapest service available. The certificate was $21.00 and Vital Chek charged $7. $28 total? Not bad.
I originally purchased the service in May 2012. After completing my order, I was instructed to download documents. The documents require a notary to verify the signature of the individual filling out the birth certificate application. Normally this is easy. However, I figured we were screwed since she had no picture ID. I was on the verge of moving from my place in LA. I had already given notice to be out by May 31st, but still hadn't found a new place. Because of this, the issue was put on the back burner. I was charged $28 initially. After about 45 days of not completing the order with the verified documents, I was refunded the $21 for the birth certificate cost (Vital Chek kept the $7, but it turned out to not be a problem- continue on).
In June, I started researching again and found that there was a method for a notary to identify a person without using photo ID. It's called a credible witness. Two people with valid ID are required to swear and sign that the person signing is who they say they are. I printed that document off, grabbed a friend, and we found a notary. That was a Saturday. I faxed the documents that same day. On Monday, I received an alert that I was charged $21 on my card that I had used for the original order. Shortly after, I received notice that my item had shipped.
In this email, I realized a huge problem. It was shipping to my previous address. Balls... So I called VitalChek. They gave me the number for the county registrar. I called them, and they said nothing could be done until the document was returned in the mail. I sought out the current tenants of the apartment I used to live in. They never responded. [Don't worry, I did things on those counter tops that already makes me more than even :, ) ]
The next Monday I recreated the order. I was told that I only had to write the new order number on the document I already had notarized. I sent the fax Monday, early afternoon. Tuesday, I received an email notifying of shipment. Thursday, the document arrived in my mailbox.
I live in Los Angeles. The record was sent from El Dorado county (Sacramento area). For $28, I was extremely satisfied. I had to deal with a bunch of ### from mishaps and the situation. But I would use VitalChek again.
I was concerned seeing some of the reviews about how people had awful experiences with VitalChek. From what I've seen the work is basically done by the county registrar. VitalChek is simply handling the transfer of payment and information. I didn't have to send a check in the mail and risk never knowing when or if it was actually delivered. I used a credit card and received the document two days after it shipped. I think the incompetence might come from the registrars office not being equipped technically or with attentive staff to handle dealing with VitalChek orders.
All in all, it was a great experience. There is an option for $20 rush delivery or something. However, when it delivered 2 days after shipping, I am very glad I didn't pay extra. Perhaps if you're in Florida ordering from Washington, then it might come in handy.
The complaint has been investigated and resolved to the customer’s satisfaction.
birth certificate
I'm appalled by the service I received by VitalChek to get my birth certificate sent to me. I am a New York resident living in France and contacted them because of Visa requirements. After submitting my order (June 23) I received an email stating that my request was currently on hold because further clarification was required regarding the address and to contact them at [protected]. I called and spoke to a representative who explained that my yes, my order was on hold and then asked " if there was a state or province in the country of France?" I let his ignorance slide, told him no and was told that I would receive my birth certificate at the end of the month. Come July, without a birth certificate, I sent an email to see what could be causing the delay. I received an email a week later stating again that there was an issue with the address. Now August, I called them back (22 minute hold) and again was asked if "there was a state or province in the country of France?" As you can imagine, I was and am irate! I spoke with a supervisor who promised that the order would now go through. What bothers me the most is that not one of their representatives could simply do a Google search to find out the information to process my order. I have had to postpone several appointments (costly) due to their stupidity and lack of initiative. I apologize that my rant is so long, but I feel compelled to share my experience with others. It's probably better to contact Vital Records by snail mail.
The complaint has been investigated and resolved to the customer's satisfaction.
I contacted VitalChek to get a copy Of My birth Certificate on May 04 2009, my order # is [protected]
I Payed with my Credit card and They received Payment For The Shiping UPS Air They said It would take 5>15 days.
I tried to contact them Via E Mail And I received a conformation that it was processed, Issuing Agency :New York City Dept Of Health
My Name Is Anthony Cuzzanti
I now live In Navada
my adress is 1816 Plum court Henderson N V 89014
If You can do Some Thing I would greatly appreciate it Thank you
doode they dont even have Guam as a country...!
In January 2011, I ordered from VitalCheck a copy of my husband's birth certificate. The one that I received was incorrect. I email them that the birth certificate was incorrect and would they please send me the corrected certificate. Not hearing anything from them except that my question had been submitted, I then emailed them again on April 27, 2011 and their reply was still the same. Thanks for submitting your question. Use this reference number to follow up. I used the reference number on many occasions to no avail. Now, June 6, 2011 I still have not received the correct birth certificate and no correspondence from VitalChek has been forthcoming. I there anyone out there that can tell my what is happening with this company?
I order a Brith Certiratet for my son Jan. 24, 2012 Never got it! I called the 800 number Feb.24, March 9, April 4, and still don't have one WHY?
hello my name is Ashley i ordered my birth certificate for the first time at viatal, records a month ago. i had talked too a woman on the phone about where my certificate was she said my order was on hold. because of needing a change we worked out the change. she said it would be sent 7-10 buissness, days. it still has not been sent and that was a month ago. this is very frusterating, because im 28 wanting my drivers lincense, and can not recieve my lincense, or even take a test until its sent i need someone too reply too me asap? i need too see if it can be sent over night now cause im tried of waiting ive waited a month already. that i shouldve had too wait this has taken too long i need my life in order now not when everyone else decides thank you very much please reply asap...?
Doode, Guam is not a county! It's a US Posession!
I submitted an order for my wife's birth certificate and she received it right away. At the same time, I requested a certified birth certificate for myself. They advised me they could not properly verify my identification and said a copy of my drivers license was required. I faxed a copy of my license and received a response that my order had been cancelled. I tried to e-mail Vital chek and was advised the e-mail address did not exist. Like a fool, still thinking that you were legitimate, I sent you a third request, again sending a photo copy of my Montana drivers license by Fax. I requested that you acknowledge receipt of my fax, but no response. Today I received a very confusing e-mail telling me to go to www.vitalchek.com for instructions on completing my order. Pardon the english, "I don't know what the hell else I can send you." The e-mail also contained a message with the leading sentence of "PLEASE IGNORE THE REMAINDER OF THIS MESSAGE, THERE IS ERRONEOUS INFORMATION BEING REPORTED". I am so confused, I don't know what to do next.
Just be courteous enough to let me know if you can get me a birth certificate. If not, say so and lets discontinue
this irritating and most non productive communication. Just do not bill me for any supposed service. I will
never refer anyone to Vitalchek. I am sure it doesn't concern you but because of all this hum hawing around, my drivers license and vehicle license have expired. Willie P. Smith - horsentack@windstream.net.
failure to perform services
On June 6 I ordered a copy of a NY State divorce certificate. Having previously obtained the exact same document through VitalChek previously and having a scanned copy of the actual certificate, I filled in VitalChek's request exactly as it appears on the certificate. I then passed VitalChek's identity authentication and they successfully charged my credit card.
Within hours I received an e-mail from VitalChek stating they did not believe the data I entered for my ex-wife's maiden name to be correct and asked me to call them. Since I am stationed overseas, their toll-free number is not at all toll free for me to call, but still I phoned them. The individual I spoke with just couldn't understand that, yes, my ex-wife's maiden name happened to be the same as my last name.She stated she'd put the order through but if NY State couldn't find a record I would still be charged.
After another day or so I get another e-mail about the same problem. They wanted me to call them again -- at my considerable expense -- and give them my ex-wife's maiden name. I uploaded a copy of the actual divorce certificate I had ordered from them thinking that any of their intellectually challenged employees could see that what I provided matches 100% with the data in NY State files. I again called and yet again they stated they would send the order through to NY State.
They lied. A day or two later they sent another e-mail stating that they needed my ex-wife's correct maiden name. At this point I told them I would not under any circumstances waste money in calling them again. If they could not do their job properly, I would simply have my bank perform a credit card chargeback. Eleven days later they are still asking me for the information they already have.
I guess I could appease them and invent a new maiden name for my ex-wife, but then we all know what would happen: NY State would charge me for a letter stating that the information I provided did not match their records and no divorce certificate could be found.
I have read replies by Mr. David Butler in VitalChek management offering to help posters solve their problems. Calling him is a waste of time. First of all, instead of being at work to supervise the incompetent staff he obviously has, he doesn't work until about 10 or 11 am Central Time. When you call him your call inevitably just goes to voice mail.
The best solution you have when VitalChek negligently and incompetently screws up your order is to call your bank and perform a credit card chargeback. You will get a full refund and VitalChek will eat not only a chargeback fee but also probably get hit with higher merchant account fees. Hopefully THAT will get their attention, but somehow I doubt they are even intelligent enough to understand that.
I might add, I also believe they use the information you provide for their own nefarious purposes like selling it to people who use their LexisNexis services.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service
Warning-do not give this company your credit card information! This company promised to get my daughters birth certificate expedited. After I paid $84.00 for the service, I received an email stateting that expedited service was not available in the state that I needed the birth certificate. I called immediatly (With in minutes) and cancelled the order. About a week later I noticed that they charge had not been removed from my credit card. I called the office back and spoke to a very rude service rep that said my order had been cancelled but that she couldn't process the refund. Why? Because I couldn't tell her who I spoke with originally. Huh? I asked to speak to her supervisor but what hung up on. When I called back the lady that I answered the phone was just as rude and wouldn't authorize a refund. So here I sit. No refund and no birth certificate. I've taken the matter to my credit card company and i'll let them deal with these unprofessionals. Ii should of looked up the thousands of complaints that this company has against them!
Well, David I just spoke with two representatives who were both rude and hung up on me. How can you help me?
The complaint has been investigated and resolved to the customer's satisfaction.
The best thing you can do is perform a credit card chargeback. Your bank will get your money back for you.
Dear VitalChek customer,
I can help resolve the situation with your recent order. Please contact me directly at [protected] Ext: 6879.
Thank you,
David Butler
VitalChek Network, Inc.
super fast
Everyone complains about VitalChek but it's not always true. I needed to get a birth certificat in less thna two weeks for a trip. I contacted VitalChek on Friday and they made me fill out a form after charging me. That had me nervous so I found this site and expected the worst. I did what they said and had it norarizedn and faxed to them Monday. I recevied an email stating that San Diego was working on my Birth Cert on Tuesday and by Wednesday I was looking at it in front of me in New Jersey. So again... 3 Buisiness days from start to finish. I couldn't do this any faster except in person. THANK YOU FOR SAVING MY VACATION since the Passport agency rejected my old birth cert two weeks before leaving. THe rest of you seem to either fall victim to a scam site who said they are VItalchek but just retype your info...or you didn't follow directions.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with you. I ordered my birth certificate from Seattle, WA on Friday at 1:00pm and had it in my hands on Wednesday at 1:00pm from Oklahoma. This was a great service.
Everybody has to get one right evry once in a while.
impossible to deal with
I do everything that they ask when trying to order docs, and then, days later, get emails saying there is a problem. I then call, wait for 30Z+ minutes, and am disconnected. Try repeatedly to email and call, and no frikking human being helps.
They are a rotten company and waste your time an energy.
No matter what I do, they won't help. I gave up on two orders in the past few weeks, so tried again. One order, supposedly is doing OK, the other order, they ask how I am related.
The FAQ online don't cover the issue. What is the point even dealing with them?
It's funny, I dealt with them a few times last Summer, and everything went fine. Now, they are worse than a govt department in the former Soviet Union.
I would strongly suggest everyone avoid them unless you want to get suicidal. They are THAT bad.
double billed
After being directed to vitalchek by the ny dept of vital records, I ordered a few records. Upon checkout, after putting in my credit card number, an error message appeared and was told that my order did not go through and I should try again later. So, I tried again in 5 minutes, placed the same order, put in my cc# and the order went through. Received my conf. # and that was that. The order total was 126.50. Approximately 7 days later, I was so happy to receive my documents in the mail. Then the next day, I received yet another order from vitalchek, the exact same order plus an extra birth cert, for total of 167.50. I was confused and went straight to my online bank account and low and behold, they charged me for both. I have sent 7 emails and called numerous times only to receive no response at all! Nothing! I have bounce 2 checks because they took so much money out that was not approved. I have reported then to my bank, the bbb and many online websites such as this one. Please do not use their service! What type of company doesn't answer their complaints from paying cuatomers? I can understand if it were a mistake and they credited my account, but to not respond at all is just wrong.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear VitalChek Customer,
Please contact me directly at [protected] Ext: 6879 for assistance with this issue. If you were charged incorrectly for a duplicate order, I'm sure I can resolve that issue.
Thank you,
David Butler
VitalChek Network, Inc.
terrible service
I have had a miserable experience with VitalChek. I was somewhat perturbed to discover that a private company has a monopoly on obtaining birth certificates from a government entity, but I needed the document quickly, so I figured I had little choice. I paid $37 to get my Arizona birth certificate, then learned I needed to submit a "verification of identity" form. I attempted to fax a copy of my driver's license to the number provided, only their fax line would not answer. There is no customer service number to call listed on their website -- you must submit an email tech support request. I did this, but got no reply. So, I searched the Internet and found a number to call. An indifferent-sounding representative gave me a second fax number to try. I got the same result -- no answer. Next, I found access to a scanner and scanned my license into a pdf file and uploaded it to VitalChek's site. Next day, I received an email stating that the license was "illegible" (completely false) and that my signature was missing from the form (also completely false). I called customer support again and asked them why they couldn't read a perfectly good pdf file and was told that their tech people needed a larger copy of the license and did not have the capability to enlarge pdf files. I'm wondering why this major company supposedly cannot do what any free pdf reader can, namely enlarge a pdf file up to 6400% if necessary -- sounds completely LAME to me! I have resubmitted the license image again, enlarged to the required 200% and am now waiting to see if my order will actually be processed. I have now wasted over a week on this "express" service -- ha ha! AVOID VITALCHEK LIKE THE PLAGUE IF AT ALL POSSIBLE!
How it played out: I called Mr. Butler on 3/4, and he promised to have the certificate out by the following Monday. He delivered on this promise, and I had the certificate on Tuesday. I find it bemusing, though, that no action was taken on my order until Mr. Butler read my original post -- tell me VitalChek isn't monitoring sites like this? And, as a final note, VitalChek finally got around to replying to my original email support request -- three weeks after I made the request. Sorry, VitalChek -- although I thank you for taking care of my order (eventually), this is still a less-than-ideal way to do business.
For your information, "honey", I did initially go directly to the website for the proper county health services department, where i was informed that all birth certificate requests are handled by VitalChek, so save your smug condescension for someone else.
The latest hurdle VitalChek has now put before me is claiming that my signature on my ID and the signature on the verification of ID form do not match. WELL OF COURSE THEY DON'T -- the signature on my driver's license is one of those idiotic electronic signatures one signs in a cramped space on a touch screen, where you don't actually see your signature as you're writing it. Probably most people's signatures get screwed up on those devices.
I will call Mr. Butler, but my next call after that will be to the Tennessee Better Business Bureau.
The complaint has been investigated and resolved to the customer's satisfaction.
VitalChek Customer,
Please contact me directly at [protected] Ext: 6879 for assistance with your order. I'm sure I can help.
Thank you,
David Butler
VitalChek Network, Inc.
birth certificates
VitalChek is a joke. I submitted two orders for birth certificates and a marriage certificate. Cost over $100. For one birth certificate all they did was send me via the internet their order form and instructed me to fax it to the city the birth took place. The second birth certificate, they ended up instructing me to send my request and identification documentation directly to the State. The identification documentation for their company differed from the State and they would not provided the birth certificate. They took my money though. Unless your request is simple, they are useless! Of course my State website refers you to VitalChek, so you have no choice other then to go through their maze of garbage.
I must change my opinion regarding VitalChek and my recent issues with obtaining a birth certificate. Because of my negative post Mr. David Butler of VitalChek responded with his post instructing me to contact him directly. I contacted Mr. Butler and within 10 minutes he addressed my issues and my order is being processed. He is a true gentleman and professional, which is very refreshing in these times. In this age of the Internet things are sometimes made more dificult then speaking to a live person that is willing to help. Thank you Mr. Butler for your time and concerns to make my needs happen.
The complaint has been investigated and resolved to the customer's satisfaction.
I ordered a death certificate from this company. Over the course of weeks, I received multiple messages informing me that I needed to provide more information. I provided this information promptly, and asked if everything was set to go. Received no response. A week later, I get a notice that the order was cancelled. Emailed David Butler and he gave me yet another excuse as to why the order was not processed - except that the documentation he claimed I didn't submit or was invalid WAS SUBMITTED A WEEK PRIOR and I got NO notification it was not valid. NOW READ ON FOR THE GOOD PART.
When I started getting the runaround from this company, I figured I should just file my request directly with the state for the death certificate in the case that Vital Check wouldn't pull through. I supplied THE EXACT SAME DOCUMENTATION that I gave VitalCheck, the same info that VitalCheck said they never received or was not sufficient. Guess what? THE STATE SENT ME THE DEATH CERTIFICATE within two weeks.
In case you're not putting this together, VitalCheck claims that my documentation was not valid and/or not received, so they couldn't fulfill my order, and cancelled it with no refund. However the state had NO PROBLEM with the documentation I had. This means that VitalCheck is taking people's money, NOT DOING ANYTHING, then cancelling orders and not giving refunds.
This company is a SCAM. Fraud, fraud, fraud.
VitalChek Customer,
Please contact me directly at [protected] Ext: 6879 for assistance with your order(s). I'm sure I can help.
Thank you,
David Butler
VitalChek Network, Inc.
waste of time
These people are something else I have been attempting to get my birth certificate for over a month, always something happens, I'm guessing they collect personel info and store it .I just got smart and went to the state I was born in public health web site and guess what ? I found out I could get my birth certificate by myself fill out one simple form and a copy of my drivers license, send in the mail, and they didn't even charge me ( prior military service)...Just lick the stamp you will be glad you did and no fustration or lost of time because of someone else..
I signed up with VitalChek because it was listed on my birth state's website as a way to "get it faster" when I needed a certified copy of my birth certificate for a passport that I needed right away. All over their website it says estimated processing time was "3-4 days" and I paid for he overnight UPS Air shipping. I received a confirmation from VItalChek that they had sent my order to the state vital records department the next day, but 4 business days later, I had received no certificate. On the fifth day, still not certificate. There is no way to track what happens once VitalCheck has sent your info to the state. I called Vitalcheck and the person says "the state agency says to allow 10 days". What? This information was nowhere to be found when I ordered, although it does say "estimate". I told the support person that I didn't think this was fair since even the confirmation email from them says 3-4 days. I then asked him if Vitalchek could follow up with the State to see what was holding up my order and he said that they couldn't. I asked for information to do it myself and it he said that they weren't allowed to give me the number but that I could call information.
I complained that I had paid extra for faster service, just like the state website indicated and that I should be refunded that money since it did not arrive faster. He said that they couldn't. I went back to their website and after clicking around, there is a very small disclaimer that they cannot guarantee timely delivery.
I then found out from the state website that it would be faster to go directly to the county registrar of deeds to get a certificate and that my parents could walk in same day and get a certified copy and overnight it to me. But now, I've wasted a week and I have to pay $60 to the passport office at this point to get their expedited service. Thanks for nothing VitalChek.
good service
This is not a complaint...it's praise for VitalChek.com. I ordered 4 documents to complete some family genealogy and I received 3 within a week and the 4th was my fault because I put Macon, Ga. on the application instead of Columbus, Ga. But the Georgia Department of Vital Statistics called me saying they couldn't find the document and then I realized the mistake I had made. They also credited my checking account AND sent me a notification regarding the mistake I had made. Another great source is Archives.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
payed for order did not get it from
I ordered birh cert. two months ago and did not get it they took my money instead no response from company i have called them at least six times they say will check status and get back to me in two days and then never do spoke to vital records and they do not do a thing made complaint with consumer affairs yesterday i guess i will have to wait and see if anyone knows anything else i can do please let me know i feel like an *** all ready maybe a full page ad in newspaper will help.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear VitalChek customer,
Please contact me directly at [protected] Ext: 6879 for assistance with your order. I would be glad to help .
Thank you,
David Butler
VitalChek Network, Inc.
failed to provide documents, no refund
VitalChek has stolen our money 2 times in 2 different occasions. We ordered all of our family birth certificates so we could take a trip to Canada and needed these for documentation. 3 arrived find, my daughter's did not. We had to leave the kids at home because of this.
Now, November 3rd, 2010, I reordered it, having forgot about the prior situation and made the fatal decision to use this company again. It is now Dec. 10, 2010 and my document has not arrived. I have made 7 phone calls now only to be told that "I" needed to call the agency to find out where it is. I have been hung up on 2 times now and only now have contacted the supervisor.
They claim they have done nothing wrong and will not refund unless it can be proven that my claim is correct... They are processing through Arlington Vital Records Bureau (refused to provide the number, had to search the internet for this) but my daughter was born in Collin Co Texas. Arlington has nothing to do with this.
Supervisor put me on hold to contact Arlington while making me hold on a cell phone.
AVOID THIS COMPANY AT ALL COSTS! Contact your county directly... save time, money, and THIS SCAM!
The complaint has been investigated and resolved to the customer's satisfaction.
Ordered a marriage certificate and got back a receipt and telling me to contact a different number and office all together 😕
I'm out 50$
And I contacted the number and they got me my certificate for 10$ and mailed that day
Stay away from a company that takes your money and doesn't even offer a refund..this is BS
5/11/23 was when I got the receipt for them saying I didn't have anything on file..just to get it from the actual people when minutes
Stay away
Resolved..
I ordered my birth certificate. Never received the birth certificate. No one to get ahold of so I reversed the charge after an email stating from Vital & New York that my certificate was denied.
I had put my mom's birthname, not the name she had changed to, so the certificate was denied.
1-2 months later still no birth certificate and vital records fought the revered charge and now the charge is back on!
Vital Records steals your money! Buyer beware
Sincerely,
Deborah
Dear VitalChek Customer,
Please contact me at [protected] Ext: 6879 and I would be glad to speak with you about your outstanding order(s).
Thank you,
David Butler
VitalChek Network
Not received
ON NOVEMBER 13, 2010 I REQUESTED A BIRTH CERTIFICATE THROUGH THE DEPARTMENT OF HEALTH OF PR. I RECEIVED A CONFIRMATION 3 [protected] FROM BLEUE CORPORATION WITH A CHARGE OF $14.95 TO MY CREDIT CARD. I VERIFY THE DEPARTMENT OF HEALTH INTERNET SITE TO SEE IF THE NAME OF BLEUR CORP WAS THERE BUT NOW IT IS NOT THERE. I NEED THE DOCUMENT URGENTLY. WHAT IS HAPPENING. I WOULD LIKE TO KNOW.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered three birth certificates, but received two with Vital Chek
On November 17, 2010 with order number [protected], requested three including Carmen L Velazquez Pagan, but this one was not received.. Paid $35.40 for al three.
Calls and e-mails sent but no response and no certificate was recieved. Appreciate your asistance.
i miguel Rivera my coment is why i never recive my birth certificate i already pay to you peolple 10 . 00 from my credit card i hope you people do something about that
my coment is because i never recive my birth certificate i wan to know why
i miguel Rivera i recuest my birth certificate i never recive so you charge me 10 .00 from my credit card i i hope you put my money on my credit card o send me my birth certificate im from springfield ma
paid, got nothing
Pleaes, please, please seek another way to get a birth certificate. This company is awful, they lied to me about where my request was, "your request was shoved into a pile of other junk and we didn't do it". This was after 8 weeks, 2 unanswered emails and 3 hpours on the phone trying to find a direct phone number (which by the way is [protected]) after being on hold with VitalChek for another 45 min. I was directed to a manager named 'Debbie' who spoke down to me, demanded to know who I spoke to earlier and refused to actually address this issue. What a high handed line of crap, I asked to speak with the CEO finally, she refused and informed me that "you might see your certificate in a coupkle of weeks" They promise 18 days on their website.
The complaint has been investigated and resolved to the customer’s satisfaction.
On Aug.1, 2012 I ordered 2 copies of my birth certificate. Cost as follows; 48.00 for 2 plus 8.50 processing, 19.75 shipping for a total of 76.25. As of Sep. 17 2012 I have not heard from them or received my birth certificates
I bought a birth certificate on vitalcheks.com and want a refund because I didnt know I had to pay $45 to get a birth certificate
I purchased for a birth certificate but instead I was charged $19.99 that all I got was some link. That's false advertising. What I thought I purchased didn't turn out to be. I am asking for a full refund back to my debit card asap. Thanks
I ordered a birth certificate and was charged 19.99 and never recieved my confirmation number or pin so that i could receive the birth certificate they said they would look into it an said that it didn't go through but according to my bank account i was charged i want the refund
After ordering my birth certificate through Vitalchek I received someone else's...? I think of a more serious mistake when dealing with your personal identity and confidental records. I have been given a number to call [protected] and this number just keeps ringing and ringing and then hangs up. This is such an awesome experience. . .!
The name of the business is on the receipt as well as the agency. Which i attached to my complaint.
I live in Michigan, when I tried Michigan.gov vital records I was transferred to VitalChek.
i had been told by the passport office that my origanal birth certificate was not valid so i was told by bdm to send back the bc and fill out a application for for a new one they told me that if there was a fault with the bc that i woulnt get charge but i have been charged and they havent told me what the fault was
don't deliver
Vitalchek is supposed to help you get birth, death, and marriage certificates to help people doing geneology research, but after numerous times of faxing them a copy of my drivers license, i keep getting the same e - mail from them asking for it again. There have been many complaints about this company, and i'm sorry i didn't read them before i used them. I guess i'm out the $38 they charge, but i have learned a valuable lesson. Check out companies before you use them.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear VitalChek customer,
Send an email to 'vitalchek_gateway@mailca.custhelp.com' and put 'ComplaintsBoard' in the subject line. We can address your issue promptly.
Thank you,
VitalChek Online Support
upload problems;no help
I placed an order for 3 certified copies of birth certificate.Could not upload Identity Verification Form, received Server Error each time. Could not contact anyone at company through e-mail or phone. Have sent numerous e-mails since problem began, but only response is automated that my question was received. Phone lines swamped with calls from five minutes after office hours;I am always told to call back later.This company is the only way to obtain the copies I need in the time frame I need them, but I am ready to give up.This situation is ridiculous.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hopefully through searches these comments will get out there. They should have these specs on their website, but I couldn't find them and had many problems uploading my documents...but I got it done...
To upload documents to vitalchek.com you'll need to know this:
First, Browsers. Best option is to use Internet Explorer. Safari, they say, works spottily. If you have a Mac (as I do) Opera worked for me (which you can download for free, google it).
Now, onto file type and size...forget what accepted files the vitalchek website says work. JPEG was the only one that worked. PDF DID NOT work. I didn't try many others...but JPEG worked fine. You should be able to scan in your document as a JPEG to avoid the messy business of file conversion.
File Size...the website has an upload file size limit. They don't warn you...so if your file is over 4MB, it will not go through.
Those are the specs I used to get my file uploaded. If your file meets that criteria (type: JPEG, size:less than 4MB) and you are using the right browser (Internet Explorer or Opera...possible Safari) you should be able to go to the Vital Chek website and follow their upload instructions and be golden from there.
You WILL get a confirmation after uploading if it went well. Read that page and make sure you do everything it tells you and all should be well. I know this itself is confusing and the whole thing is a pain...but that's what it needs. Sorry...took me a long time to figure this out...but it's the truth.
waste of time and money
While touting that they will fulfill genealogy requests, it isn't until AFTER you've placed the order that they will tell you you need to provide a birth certificate for every single generation to prove your relationship to the individual on the requested record. They will charge you for the privilege of doing so. They will send you numerous emails requesting required documents - in my case 6 - that I uploaded and faxed 4 times. I did speak to someone online who told me my request could not be processed if I did not proved the 5 birth certificates proving relationship. As I could not, my order was cancelled, but I was still charged 11.95. And then I received ANOTHER email requesting more documentation. I'm glad that some people have had success with vitalchek, but I strongly recommend against doing business with them. Especially for genealogy requests, deal directly with the state or town. Save yourself time, money, and aggravation.
The complaint has been investigated and resolved to the customer’s satisfaction.
IM ANOTHER ONE THATS BEEN SCAMMED FROM VITALCHEK...I REQUESTED A BIRTH CERTIFICATE AND HAD TO GIVE THEM MY CREDIT INFO FIRST BEFORE I COULD COMPLETE APPLICATION, .THEN WINDOWS CAME UP SAYING THAT VITALCHEK WOULD NEED MORE INFO SUCH AS I.D AND TO FAX THAT OVER TO PROCEED, I DIDNT HAVE AN I.D . THATS WHY I WAS GETTING A BIRTH CERTIFICATE IN THE FIRST PLACE...SO I CANCELLED MY ORDER AND RECIEVED AN EMAIL THAT VITALCHEK WILL CANCEL MY ORDER AND I WOULDNT BE BILLED, I JUST DIDNT UNDERSTAND WHY IT DOESNT STATE FIRST THAT MORE IDENTIFICATION WOULD BE REQUIRED BEFORE YOU GO ANY FURTHER. I THEN MADE A PHONE CALL TO MY BANK TO SEE IF MONEY HAS BEEN TAKIN OUT AND I DISCOVERED THAT VITALCHEK BILLED ME, NOT ONCE, BUT TWICE, EVEN THOUGH I CANCELLED MY ORDER. I AM ABOUT 65.00 IN THE WHOLE NOW...MY BANK STATEMENT DOES NOT LIE VITALCHEK IS A SCAM!...
ROBBED,
TINA ALLEN
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