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Vitalchek / birth certificate

1 United States
Contact information:

On Nov. 18, 2015 sent in request to Vital Chek through government website to order a copy of my birth certificate. I had to give some information along with my email address. I gave the address several times even spelling it using words to make sure the letters were interpreted the correct way. Two weeks later on Dec. 3, I contacted them and I was informed I had been sent an email telling me my drivers license was clear enough. I tried to complain that I had even spelled out my address but that was no concern to them and they said just take a picture your license and send it through that way. So I did. Its now Jan. 4, 2016 and just got off the phone and was informed by Rose that it has been sent to the agency??? whatever she was talking about but I should receive it within the next week and if not by Monday Jan 11 to contact them back. Now I understand the 7-15 day time they give to receive a certificate but I was told by Rose today that starts the day the finish the order and send it out. So that doesn't count holidays or weekends so from Dec. 14 is when she said it closed out, until Jan. 11th makes 15 days. I told her I'm just glad my life didn't depend upon receiving it in a timely manner

Jan 4, 2016

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