VistaPrint
reviews and complaints

Vistaprint signs its customer up for various magazine subscriptions without explicit consent. It is the default option upon checking out print orders and extremely difficult to identify and disable. Once checking out a print order, you are signed up for a 12 months magazine subscription with 1 year free which turns into a paid subscription afterwards.
Nearly impossible to cancel. Magazine Subscription Service (no, they don't have an email, you have to call) say they won't cancel as you subscribed through Vistaprint. Vistaprint Hotline takes 20 minutes to get through to somebody willing to help. Once through they promise to cancel, but am still getting magazine.
Try to avoid Vistaprint unless you are interested in getting a stack of magazines you are not interested in.

I recently noticed on my checking acct. Statement a charge I didn't recognize. I called my bank who gave me a number associated with this charge that I could call. When I called it they said I had been paying for some kind of retail discount program through vistaprint. I asked them how long and how much they had charged me. The woman, nancy said " since january of 2009. I told her I had not signed up for this program and indicated I wanted my money back. I also said I would report the company to the attorney general's office in the state of their home office. She said it was nebraska. I was very disappointed in this company since anything I had ever ordered in the way of business products was excellent. She turned my over to her supervisor, sylvia who told me they had
Charged me for 7 months in 2009 at 29.95 per month, 12 months in 2010 at 24.95 per month, 12 months in 2011 at 20.95 and so far
In for 10 months in 2012 at 14.95. Nancy, the first representative said the number for our call was 700711 and sylvia the supervisor
Said the number for our conversation was 154623. Sylvia assured me my totals would appear credited to my checking account within
2-3 days. That was 3 days ago. My account has not reflected the credit yet today 12/21/12 betty s. Cook - stark

I ordered business cards only about a month ago, and paid upfront via my paypal account, which is linked to my bank account, I was looking to start my own business at the time, but things changed, then out of the blue on 21st march 2012, I had an email from paypal stating vista print had made a withdrawel of £8.89, which paypal paid from my banking account, an investigation is now in place, because I have ordered nothing more, and I dont intend too. I rang vista print and they denied all knowledge of this transaction, even though it is recorded on my bank account, paypal account which I have printed, vista print uk have refused to pay me back the money they took, I have since reported them to the fsa, and consumer direct, this cant go on, and I will be taking it further until they return my money they stole from me. From mr. John jones.

After asking for a refund and compensation today, I have received two e-mails saying that my website has been reactivated, and that I shall be billed on 21/04/12. I have e-mailed the company to tell them I have not re-activated my account. I am still waiting for a satisfactory response. Perhaps lori holt can give me a call.

Dear lori holt,
Can I have my money back please with compensation, so that I can start a new website with a more reliable company?

Here is the complaint that I made to vistaprint on 12/02/12, and I have not received any satisfaction regarding my complaint:

I regard the retention of the money that I paid for this months subscription as unlawfully kept money because you have taken my money and not provided the services and products promised and are in violation of the trading standards act of 1982. Any conversation with your service team would be fruitless and futile. I notice that site activity has been turned off yet again today. Most functions of the website have been interfered with from the start of my paying for my subscription. I would like a refund of my money £14.24 x 7 please. This is because you have effectively stolen from me, and caused detriment to my business and personal distress. I would like you to release my ips tag to uk host. I do not expect to pay you for the release of my tag in the circumstances. If you will not release my tag then I am asking for the full amount that I have paid vistaprint in total x 7, as you have wasted my time and taken my money unlawfully, not providing a proper service, and created great inconvenience. I have bought business cards and products which relate to my domain name, and vistaprint have acted unlawfully, and hindered me in the development of my website I refuse to pay you a further penny. Of course I would have been happy to continue with vistaprint with the domain name which I was given the impression that I already own. However, vistaprint have messed me about big time, and I have paid already for my domain name with uk host. If I am not satisfied with your response I will be taking matters further.

Sincerely,

Andrea hudson

Beyond this I have asked for the contact details of lori holt, the director of customer benefits for vistaprint. I was informed on the 13/02/12 that if I were to phone the vistaprint number I would be able to speak to lori holt. I have only just phoned this number today, as I have been so daunted by the whole affair. It transpires that lori holt is not contactable through this service number, and never has been. I have been refused lori holt's contact details yet again, and have had to request that the service team get in touch with lori holt to give me these details him/ herself. Furthermore, although there is a page on the visaprint site that gives the distinct impression that I own my domain name, i. E, a statement referring to my domain name which I "own", I have also been informed that I must pay vistaprint for this name - just to add insult to injury. I have listed my website above which is now defunct. However, if you click on it, vistaprint cynically use it as an opportunity to advertize their services.

I was initally sucked in by their advertisements of 500 "premium" business cards for $9.99. I gave them a try, ordered 250 premium cards for my business, and received them 2 weeks later. Apparently, vistaprint.com uses the term "premium" very loosely. Upon reciept I inspected them, and to my dismay but not to my surprise, I found myself somewhat disappointed in what I recieved. My business cards seemed more a novelty item than a premium one.

It appears that the saying "you get what you pay for", rings true in this case.in the future, I will stick with a local press.

A quick note: although, they advertise 500 business cards for 9.99 and sometimes for free, you will end up having to pay shipping and handling costs. You will also have to pay to upgrade anything to what they consider premium standards. And by premium, I actually mean: premium, to vistaprint.com's standards. Which, in my opinion, isn't that high.

I am a business owner and used vista print.com for my printing needs. On several occassions my hours of work on their site was deleted and their international support line is unbearable with individuals whose voices can not be understood by english speaking people. They are without good reasons why hours of work can suddenly dissappear even when you follow their prompts to save your work and cannot do so sucessfully and when it vanishes into cyberspace never to be retrieved again. So in other words - you sat there working on a project or projects, for nothing! You call to complain and are patronized with a hard to hear or understand their accent, person, who could care less about you or the time, energy and money you lost and continue to lose when having to place a call to what appears to be india, accompanied with high phone bills or cell phone usage! Of course noone offers to compensate you for that either! When the goods arrive the quality is loew grade. The tee shirts fade with only one wash and are not legible after that. The documents do not match what you think you are buying online. Fixing any problems, just creates anew one to add to the already ones you will have! Not to mention the tim and expense to do is not worth it. The free incentatives they constantly email you are never free and when you call to complain, you are place on holds that never end. Eventually if you are lucky to get a so-called supervisor they do not assist with any credit card refunds and promise a small insignificant refund for future orders. Which after this happens over and over... All you want is your $ back not a store credit - just to have to go through it all again! What a rip off! Anyone considering this sight, would be better off purchasing a program to be used in your office to create your own work for brocures signs etc.. And take it locally to be printed after you create it yourself. Save yourself the time and aggrevation and money, and more money you will continue to shell out, only to be completely disappointed in the end. All attempts to speak to the director of sales, goe unanswered and attempts to find any mailing address to complain is impossible. Vista print is worthless to any serious small business, that needs to make every dollar count.

I ordered two rubber stamps for my name/address. Upon them coming in, vistaprint had printed the street address on two lines and left off the city, state and zipcode. On their web site it indicated that there was a 100% money back replacement policy if not satisfied. I emailed their customer service, and they stated that it was not their problem, and it was due to customer not entering the address correctly. I entered the address on 4 lines, and I showed them the way that it was entered, and they still continue to refuse to honor their own guarantee. So much for business. I would not give them another dime, and I ask other businesses to do the same.

I am a very intelligent person. I am registered with a board of pharmacy and work in nuclear pharmacy. You would think I would have made a better choice. Vistaprint is "horrible"! My printed products are never right, even with numerous attemps to correct it. The font, color, or design layout out choice is never what I recieve. The very pretty engraved silver business case I bought, was sent to me with a lip that would not hold shut. I ruined about 30 business cards from them falling in the rain or onto the ground, and it made me look very unprofessional. They advertise all these free products, but then escalate the price in the shipping. I started a business and decided to used them for my web hosting (there was a design that I absolutely loved) and had the premium package, and after 6 months I decided to type in my url and I could not believe that it did not even come up! What a waste of $20 (I was being charged to edit $4.99). So I started looking for other web hosters. I called vistaprint to explain that I might be moving my url-domain name that I picked out (not them) and they wanted $20 to release it! So in the meantime I decided I wanted to downgrade my plan to a starter plan which was the only way I staying for now. Well, to do that I could not keep the url-domain name (I picked out). It could no longer be a (.com), it would be my company name with vp something added then (.com), knowing this would render all the business cards, postcards, magnets, calanders etc useless! What a scam this is. My experience with dealing with their customer service is just as bad! I never get the same answer twice, they are some of the most unhelpful, unknowledgeable, cant speak legible english, rude, when question i'm always told "I just checked with my supervisor" (we are talking... So when did that supervisor conversation take place) and that is the right answer. Needless to say "I am done". So today I called to ask what the number to the head office was, and was told that they dont know it! That was it! I then asked who held the copyright to the design I use for my business (had to call 4 times). Got 4 different answers (and an fyi to all vistaprint employees... (getty images stopped doing business with you "3 years ago"). I did find out who designed the image (it was not vistaprints design team as I was told), and will be taking it with me when I leave (I bought a license to it).in closing, this company is horrible in both goods and services. I will be relieved when I am completely unrelated to vistaprint. Terrible business...

I am trying to expand my business. So I wanted to make business cards for my photography business. I was watching t.V. One night with my boyfriend and there was an ad for a business advertising business cards. I jumped online and they seemed pretty legit until I made business cards and got charged more then I wanted. Come to find out many people were having this problem! I got a 30$ package of 500 business cards and every month I was getting 70 plus dollars taken out! There was no notice I had no idea of these charges until I saw my bank statements every month and noticed a trend. I was furious when I noticed and I went on the website for contact information and there was none! So I talked with my mom and we found a number and the first thing on the answer machine was "are there charges to your account press 1" so they said they would try all they can do to give me my money back! This made me laugh because what I thought was great was a scam! Please don't use vistaprint!

I called to cancel web memberships. The customer service department is terrible. She asked why I was cancelling and I just told her - because I want to! It is none of their business why people choose to cancel!

As I am waiting for her to cancel I have been waiting for more than 15 minutes on the phone and there was laughing in the background (very unprofessional!).

I have a funeral to attend and you would think that a company that sells websites would be a little faster in just cancelling a simple membership to avoid future payments!

I highlyl do no not recommend.

I purchases business cards and other printed materials form vistaprint for years, but in 2009 I ordered business cards and they offered a hosted website account to match the business card on a trial. I did not notice that I the automatic billing option was checked by default. This last week I noticed charges on my credit card for 9.98 per month and did not know what this was for.

After investigating the account I had been charge over 20 months for a website I was not using. My complaint is that I did not receive any email confirmations of these monthly charges as I do for other services I subscribe to. I call accounting at visit print to work this out. They confirmed that no confirmations are being mailed monthly. The only way I could catch this was to log into my vistaprint account or check the details of a credit card statement.
This is not acceptable for any subscription automatic charges not confirm the charges monthly. So be aware whenever order anything from vistaprint because they have designed the ordering process to add other stuff to the account and will have these services defaulted checked.

I was refunded only 2 of the 20 months. This could have paid for a months worth of gas.

Several times when I placed orders at vista print, they have automatically subscribed me to magazines. This latest one, parents magazine, was a default "yes" on their checkout screen. Sneaky trick. I have today informed them of my formal complaint to the securities and exchange commission for consumer fraud. When I tried to unsubscribe, I was told that since it was free, why wasn't I more appreciative.

I recently ordered business cards. When they arived I noticed that all 500 of them had a white stripe on the left or right of each card (my cards are red in color so easy to notice) I have been going back and forth with their "customer service" and when I finally emailed them a picture they admitted that they made a mistake. Then I asked if they were going to reprint them, they said that they were sorry but that they could not do that! I'm very upset with the service, it's ok to make a mistake as everyong does, but when you fail to make it right that's just plain wrong. This is the problem and the way big business get a bad name and why lots of people are reluctant to use large companies, I sure wish I wouldn't have...

Vistaprint has just lost my business for good.

I have used vistaprint exactly 2 times.
The first experience went off without a hitch and the cards came back better than expected (for the price) and I was actually impressed. This was in the summer of 2009.

I have an excellent printer and prices, so I didn't find opportunity to try them again until recently.
A friend wanted some cards done, and I decided to vistaprint another shot in order to save my friend exactly $35. I was expecting the same quality of cards and printing. I designed the card, so I knew what to expect and I figured saving money was the objective.

Well.. Vistaprint somehow managed to print a 2 sided all blue business card with one side yellow.
I've been in pre-press and publishing, designer for years and I can't fathom how they managed to make this mistake or get that result.

I wasn't happy nor was my friend, but I figured vistaprint would be very apologetic about the obvious mistake, and either issue an immediate refund or offer a completely free re-print with possibly a discount or something for the trouble..

What I got was a blunt letter blaming me for the mistake, and stating that I must have sent it that way or else one side would not be printed yellow. They simply printed what I had sent, and if I wanted it to be blue - I should order an additional run with a blue side instead. The vistaprint customer service rep. Included instructions on how to view a proof of the print job. And a link to sign in to that order.

When I logged in, sure enough.. It was yellow on one side. I was baffled. Until I revisited my design which was completely fine. I then double checked a screen shot of the original order proof, and it was clearly blue, not yellow. It was then that I noticed the most disturbing fact of all. The date on the artwork and proof they sent me, was showing it was altered that day.
I couldn't believe my eyes. I know I didn't alter my design. So what was this date all about?
I then looked at the portfolio, which showed everything I had sent in the order. And nothing I had sent was yellow. And the date was correctly 2 weeks previous.

What does this mean for vistaprint?
It means that they actually took the time to make a proof fit the printing mistake, so they could blame me for the error and suggest I re-print the job.

If this isn't fraud, I don't know what is.
And I sent a very to the point letter explaining exactly what I found, and that I was not a spring chicken but a seasoned designer with extensive pre-press experience.
I made it clear that I did not send a yellow side to that business card, and that I had proof of their alterations. Not to mention the original artwork - date stamped and emailed to myself with a screen capture of the actual proof that I agreed to when I pressed "ok" to the order.
I explained that I was no longer interested in a free re-print at all, but that I now wanted a full refund without question. I was also going to be sending my findings to the better business bureau and take the time to present it at their next shareholder meeting so that their shareholders could better understand what kind of business they are investing in.

In the same email, I requested a call back or email from a supervisor or somebody that could possibly explain how my design turned yellow, was altered without my consent, and more importantly.. How it became altered without me altering it.

I recieved

That would explain how such a set of circumstances and events could have possibly transpired without malicious and fraudulent intent. I said, "I look

Needless to say, I have received an immediate refund.
They then went on to include a link to a 'proof' that clearly showed that one side was yellow and not blue.

Results of my letter, and catching them in the act.
- I received an immediate refund (within 20 minutes).
What was suspiciously missing from the refund notification was any apology or attempt to explain what had happened. Just a clear and itemized list of what was being refunded. Which was everything.

I did receive a call from a woman at vistaprint.
Unfortunately it went to voicemail, as I was on another line. This was clearly the apology that should have been given in the first place. Now, too late and still without any explanation or reasoning to the error.

She simply said,"just wanted to say we are very sorry for the inconvenience, you have been given a full refund." please call back if you require any further information or would like to continue to do business at vistaprint.

I did not call back.
As much as I would love to hear the excuse.
I had wasted enough time proving they lied and attempted to defraud me out of my money, as well as additional money by blaming me for their error.

So.. Potential vistaprint customers, you have been given fair warning.

1- they advertise "free" business cards and a few other crap. Than they charge you for logo upload, image upload etc. They you pay a high cost shipping and wait for weeks to receive the item. They print their own advertisement on the back side and actually you're payin for their advertising...! The quality of the business cards are not good at all. They're printed on really cheap looking paper.

2- on the check out there are too many selctions, upgrades etc. They fraustrate you until you miss reading something that was already selected. Which is you agree to pay them $30 a month... Who would want to make a donation or monthly payment to a service that they purchased some free business cards.

3- your money is gone. Don't ask them to pay what they have already taken out from your account. If you're lucky they might stop charging you...

4- they sell your information (name, company name, address, telephone number, email address whatever you put on your "free" business cards)... You will know they sell your information from the increase of the advertisement and telemarketer calls.

5- un ending emails. They will spam your email box with thousands of emails.

If you want to ounish yourself go ahead and get some "free" crappy business card from the,

Have had several experiences w/ vistaprint over the years thru 3 or 4 business associations. Bottom line is that when you're fortunate enough to slip through and not hit any of their infamous snags, good for you. But when they mess up, which is absolutely inevitable, they mess up spectacularly and are obnoxious to deal with. So it's a gamble - you may come off okay with attractive products at a good price, but our company has decided that the massive screw ups that come every few orders destroy any savings, so that's it's cheaper and better to go with moo.com or someone else dependable and honest. When it's our call, we absolutely use someone else. When it's not our call, we strongly advise our associates to use someone else, as we will not chip in for emergency reprinting if and when vistaprint ruins another marketing order.

My order delivery was promised for 12/11; then I received an email that the order shipped early and I should receive it on 12/9. It is 12/15, my order is still in a different part of the country, and it's not scheduled to be received at the postoffice until 12/21, then I have to wait for my mail carrier to deliver it to my home. I called and the order was refunded, but they refused to have the order reprinted and rush delivery. Now I have a problem to correct by not having my product in time and find another solution to meet my deadline, when it wasn't my wrongdoing. I feel that this is awful customer service and I will not ever purchase anything from this company again either for myself personally or for my company, for which I am the marketing manager. My experience has shown me that their delivery promises cannot be trusted and they are willing to offer only limited assistance to their unhappy customers who are left "in a jam."