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Vistaprint / Bad shipping practices

1 United States

My order delivery was promised for 12/11; then I received an email that the order shipped early and I should receive it on 12/9. It is 12/15, my order is still in a different part of the country, and it's not scheduled to be received at the postoffice until 12/21, then I have to wait for my mail carrier to deliver it to my home. I called and the order was refunded, but they refused to have the order reprinted and rush delivery. Now I have a problem to correct by not having my product in time and find another solution to meet my deadline, when it wasn't my wrongdoing. I feel that this is awful customer service and I will not ever purchase anything from this company again either for myself personally or for my company, for which I am the marketing manager. My experience has shown me that their delivery promises cannot be trusted and they are willing to offer only limited assistance to their unhappy customers who are left "in a jam."

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