The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Vision Direct / Vision Direct

1 United States
Contact information:

This company had a promotion going that one would receive a $25 gift card with an order. My order came and no gift card. I contacted them and they said they checked my account and to expect it in a week to ten days. I let that time go by and still no gift card. I have contacted them five times since then and they refuse to respond. They send some auto-reply email back and it states that I should reply to that message if their crap FAQ did not help, well it did not help and I did reply, yet they have been ignoring me. It is not even about the gift card anymore. It is their customer service that sucks! It used to be good but not anymore. You do not ignore your customers. You have had 4-5 days to respond to each message I send you before I send another. In the past I have had questions answered in 24 hours, even on the weekends and now nothing. This is ridiculous. I do plenty of business with you and have so for years.

Post your comment