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Virgin Mobile / can't get a good english speaking person on phone for help

1 United States Review updated:

I am very annoyed with their phone support customer service.

Good luck finding someone that speaks clear English...

How can I get a problem solved or question answered when the person answering the phone speaks very bad English?

Email takes a bit long for answers... at least lately.

Va
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Comments

  • Ma
      7th of Aug, 2008
    +1 Votes

    Couldn't agree more. Their "service" is horrible. All Indians. No English. They have no clue about anything. And the worst part: I get kicked out. All the friggin' time. Either right away, as soon as someone is on the line finally, or after I have explained all my issues. This sucks. No customer respect or anything. I wish friggin' Branson would spend more money on these services, than on stupid tourist space flight.

  • M
      7th of Aug, 2008
    +1 Votes

    Thier customer service is very unreliable. It takes a time to get to a live person, and when they finally pick up the call, they have either no clue or drop the call. My call was transferred to a native English speaker, but he hang up my call in middle of the conversation. The worst of all, they blame my phone line for the dropped calls...

  • Ro
      14th of Aug, 2009
    +1 Votes

    The worst phone company on the planet.According to the mins I use as oppsed to what I pay for It must be $2 a minute.Horrible phone horrible customer service a total ripoff.
    R brentnall
    Toronto On Canada

  • So
      17th of Jan, 2011
    +1 Votes

    Yup, with out a doubt one of the least reliable phone services out there...dropped calls, piss poor reception while driving...and expensive as all hell with .20 a minute charges...christ I wish my credit didn't suck so bad so I can get a real phone...

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