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Virgin Active / poor service since joining

May 28, 2015
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Wow, I actually have nothing good to say about this club. From the beginning i have had endless problems. This is now my last resort as i have depleted all other!
I joined Virgin Active in March 2015. Only to find out that my contract of 8 years back was never cancelled. After i have cancelled the contract and paid my 1 month extra as requested. Long story short, i had to pay. End of April I had an issue with my salary not being in my account on debit order date, so i took my card to the branch, and swiped it. I was told that i short-paid by R60. Which i said that i will pay as soon as i have the cash. Now, a month later, I am refused entry to the gym, as "my payment was defaulted". This is not my problem! I paid that account @ The branch.
I have a competition i am preparing for. Now what must i do? Change gyms? I dont want to as Virgin Active is right around the corner from my house! But so is a private gym. Please Please Please tell me what to do as i am now fed-up with this crap!

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Virgin Active South Africa Logo Virgin Active South Africa
Customer Care Service
3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont
Cape Town
South Africa - 7708
+27 86 020 0911
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