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Viking Electric Oven / Sub-standard product

1 CA, United States Review updated:

I have never posted a complaint about a product in my life, but I feel compelled to warn people about Viking ovens. I purchased a Viking Oven in 2003. The first time I used it, the fan in the oven broke. I had it repaired under warranty. A little over a year later, I had to replace the thermostat, the cycle relay, and the bake element. Just out of warrantly, I asked Viking to consider replacing the oven. I could not believe that so much was going wrong with the oven. I was denied, and told that not enough had gone wrong with the oven to warrant a replacement. Ten months later, I needed a new bake element. Two years later, a new thermostat. Six months later, the door broke. This February, I needed another bake element, but now the part is discontinued. I finally hunted down a Viking parts representative who had one left over that I could buy. And now I have a bill for $490 for another thermostat and selector switch. The oven STILL does not work. I have just hung up from Viking customer service. I was told that I should have been aware that I had only a one-year warrantly and there was nothing they could do. Nothing. The so-called supervisor I was talking to did admit that I should not have had this many repairs to maintain an oven, BUT there will be no refund for any of my repairs, no new oven, no nothing. I threatened to post a complaint on the internet and she said "have a nice day." Don't you just love it? I have only one goal. I want to save just one family from makiing a purchase from a sub-standard company that sells sub-standard products that are over-priced! PLEASE heed my warning, and consider purchasing an oven from a company other than Viking. That is the only way I will feel better about this whole mess.

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Comments

  • Jo
      1st of Mar, 2011
    0 Votes

    I emphasize with this Viking customer. Our Viking oven has burned through 6 baking elements in 9 years and no one at Viking will even acknowledga the problem.

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