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Vidanta / Timeshare at mayan riviera

1 Cancún, United States Review updated:
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On July, 2016 we entered into a contract with Vidanta for a timeshare. There are so many lies that were told to us.

We were told that our 1br/1week will be exchanged for 2db/2weeks, Does not say in contract. Says it´s up to the resort and after looking on line, seems that noone finds this to be true from their own experience,

We currently have a timeshare with RCI. They said how bad RCI was and that Vidanta had so much more available and convinced us to trade in our RCI timeshare, we were told that Mayan has been very interested in owner of RCI and offered that will help us to get out of that old timeshare.

We then our information and login for Vidanta and it has an RCI login to schedule vacations!!! This was very deceptive. I emailed RCI and asked if Mayan was part of or affiliated with RCI and never received a response.

We were told that our new timeshare was for 100 years with no renewal fees. After scrutinizing the contract, we see that we must renew after 10 years for whatever the reservation fee is x100, as of right now, it would be 8000 USD, That´s only if the reservation fee doesn´t go up!

Said that the reservation fee go up only according to Mexican Inflation rate which is very minimal. However, in the contract it says according to US Inflation rate which is significantly higher

Then, we were assigned one of your affiliated companies to sell our old RCI timeshare, we were told that there never, ever a problem selling them. After looking on line, there are so many complaints of people now paying for two timeshares because they were unable to sell.

We feel that this was the worst decision we´ve ever made, We are both educated people who were completely taken advantage of . I´m not sure how you do it, but they keep us hours and hours at the resort convincing us.

We just want to get rid of this nightmare and get back to our old timeshare and forget this bad experience so we have been in communication with a Marco Giustiniani trying to resolve this issue but he has been very closed and not willing to accept to cancel even if we start a legal process

We recommend you NOT to go to Mayan or not even go to Mexico due that these people, even our co-patriots are just a bunch of scammers

Dec 12, 2016
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  • De
      4th of Oct, 2017
    0 Votes

    Yes, unfortunately Mayan Palace is one of the most fraudulent resorts!!! I also had a bad experience with them, the way they treated me, and all the lies i've heard.
    The worst thing is that once you fall into their scam tactics it's almost impossible to get out.
    Here's a list of complaints about this resort i've found recently,
    you should take a look:
    Don't give up, i still have hope that sooner or later we are going to make a difference against those thieves.

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