Verizon
Reviews and Complaints

Contact corporate at one of these two numbers [protected] or [protected]

GRRRRR! I hate the Chocolate! My first one actually lasted about a year and a half and then I had to replace it because it wouldn't charge at first I could get it to charge it i pushed the charger firmly into the phone and just held it there for the entire charging session and then not even that would work. But the problems started way before that, like how some of you were saying that it would just start surfing the web randomly well mine would do that and it would do other things to like I mean it would go through my text messages and all that kind of stuff, one time it even sent my brother a txt message so I would always make sure that my phone was shut if I left it even for a moment that way it couldn't do anything because the keys were locked but then it would unlock the keys it's like this thing has a mind of its own! But then there were so many other problems with it, that i couldn't even begin to tell you! And no sooner did I replace it, now I need a new one!

Well maybe you guys should stop getting the port off with the charger so damn much that makes it as loose as a hooker. WTF you all FAIL!

My brother rarley used his choclate (mint). My dad gave to me when he got a new phone, and I get it, the sound doesn't work! We asked him why, but he always kept his phone on vibrate, so the I had to also! Then, after playing outside one day, I pulled it out of my pocket. It had never been in humid climates, gotten wet (in my use) or dropped drastically. But it had a white screen, forever, and 3 black lines, and for the next 3 days, each day one line would dissapear, and about a week later, 1 black line appeared and never left. So now I have a phone I can call with, but can see nothing! I HATE IT! So, now I cant get a replacment.

i had LV venus nice touch screen first phone was perfect except that key pad paint was cheaping off ...then got replacement phone screen kepts getting mirror then my text was just oposite way then got othere replacement simcard would not work then got my anotherone was fine till it shut down when i got text some calls specially with my mp3 so they send new one now i have it but guess what still ### up so called now have to drinve around because am really tire of waiting for phone and to top it off still jack up...
they waist my time and sad part they still get bussiness...

I am on my 3rd LG chocolate in 18 mos. Like clockwork, every 6 mos they start turning themselves off, the screen goes black and I have to turn it off and on again to get it to work, and this is a new one ~ When I turn it on, I get a blue/gray static looking screen. Lovely! I am also a long time Verizon customer (not for long though.) I approached Verizon about replacing this one and told them I will not accept another Chocolate only to have it go on the fritz in 6 mos again. It turns out that they end the warranty 1 year from the ORIGINAL purchase date, so Chocolate # 3 is no longer under warranty and if I want to replace it, I have to pay them $50 . They could not pay me to take another POS phone! I talked to a manager on the cut svc line who told me the same and also offered and early upgrade (1.5 mos early) as long as I agree to take another 2 year contract and guess what phone they want to upgrade me to ... the NEW Chocolate ~ Are they crazy? stupid? or just don't care enough to keep their customers? I am buying an iPhone and switching to AT&T. I will never go back to Verizon and I will discourage everyone I know from using their "service", if you can call it that. HOW do we start a class action suit?

I wish it were true that Verizon would replace the Chocolate. I am on my 5th one. The Chocolate is too sensitive and will sometimes call someone while it's just in my pocket. Maybe that's a Verizon scam to get you to use up more minutes, I don't know. And often I receive a call from someone in my phonebook, and it asks if I want to add them to my phonebook! It then beeps incessantly until I click "No". It even does this when I call my voicemail. I have gone around and around with Verizon, where I have been a customer for many years, but they just say well we will send you another Chocolate. No Customer Service means no repeat business. I have two Verizon accounts and three Verizon phones, but when the contract runs out this time I will dump Verizon for their indifference to customers. We need a class action suit! Demand a recall!

me and my 16 yr old bro have choclated and they were our parents and about 2 weeks a go the hole charger port came out of his and lastnight mine came out (we dont have inshurence even tho i tld them 2 get it). my parents think it our fault and that we dont take care of them but the same thing happened to some of my bros friends and mine so i might not even get a new phone for like 2months

Verizon chocolate stinks! It's battery doesn't changed charged. I had a mega phone bill because it
would go on the internet when I didn't. They reversed the charges because from DAY 1 I had all the
internet crap blocked. The battery also gets very hot if talking for very long. They want
to replace my NEW phone with a refurbished one. And they don't like to be argued with. The first
questions I got, was did i put in in water and did i drop it, because now you can't hear clearly, just
get static with every word.

my son bought a lg chocolate phone . After about eight months of very little use he puts it on the charger the battery gets so hot it melts the terminals off the battery leaks acid on my tile floor burns an acid hole in his jeans and when it is sent to lg for warranty they tell me its liquid damage. Well guess what lg thats the last thing we buy from you and I hope other people follow suit. LIFE IS GOOD for somebody but not for people who own an lg chocolate

Yes i totally agree im 14 and my brother has had atleast 6 chocolates {black} n i also had a black one an my charger port at first bent in then completely fell out n my brotheres phone his screen went completly white and wouldnt shut off without taking the battery out this has happened several times also i dont like it when you use ur camera or phone and the battery goes down very quickely even if its full charged i really hate this phone i like the phone company but not all of the phones they make.

Verizon sucks its just that simple

This is the most frustrating company to get results from. If you follow their directions, you just go around in circles. If you go on line with them, you are unable to get a simple answer without going through the 5th degree. What is the deal?

Try 'bob.elek@verizon.com'; 'eric.rabe@verizon.com'; 'marta.mandala@verizon.com'''william.kula@verizon.com' Atleast you will get a response.

Still waiting to hear from management team who were suppose to contact us regarding errors (third month in a row). We were told they would contact us shortly--that was on Nov. 21st. So sorry we bundled.

I too had BIG propblems with Verizon. My husband had internet service in PA when he was working there for several months and when he moved back to NJ he tried to cancel it. They said it would cost $79 for an early termination fee. His monthly fee was $36 at the time, which is already riduiculous for just internet service. They told him he could put it on vacation hold for 6 months instead and then cancel so he did. Little did we know they still charged us $16.34 a month those 6 months. Shame on us for not noticing, but it came directly out of the bank account like EVERYTHING else we pay for and we didn't notice. They obviously did not explain the policy to him b/c who in their right mind would pay $16.34/month for 6 months (total of $98) instead of the early termination of $79? and still have to worry about calling back and cancelling after 6 months. Well he didn't remember to call so last month they charged $64.34 to "restart the service" and $36.34 this month until I finally noticed it. I called and cancelled the service again and they would not refund all the charges. We haven't even lived in that location or used the service in over a year and we've been charged $185! They refused to refund anything at first. I demanded a supervisor and she was rude but eventually agreed to an $89 refund. I will never use Verizon again!

yes i have been trying to disconnect with them for 4 days now and all of 16 hours on hold and talking to dum dum persons . That if they could speeck english may have a chance in hell of trafring you to the right deprtment . no not going to happen. all i want to do is not have to ever call [protected] ever agin if you call to make a payment and yes i timed it 2 min. 12 sec. for them to get money from you . then when i ask to dissconnect . well needless to say i am on the phone now today i have been on hold for 3 hours and i have had to call back 2 times cause of dissconnect's on there end . like they pick up and hang up on you . why is it so hard . i am moving to comcast and i lost my phone number of 23 years because of something on there end so now i have a new number and 2 phone bills for i am unable to speeck with anyone to turn my old # off . and online you can do every thing but dissconnet service

upset in va
Ginna

Hi...
I am having a great deal of trouble with Verizon.
I am a 68 year old retired teacher with basic residential service about $25.00 a month.
Verizon has added two fees to my account. A Dial Tone fee of $11.95 a month and a Voice Mail fee of $12.95.00 a month thus doubling my original monthly charge.
For the past 5 months I have written on my bill when I sent it in asking Verizon to discontinue those fees to me...disconnecting my dial tone. I don't know what Voice Mail is...never had it...don't want it...and never agreed to have it.
Today I called Verizon and was told that due to high volumn of calls my call could not be answered and I was disconnected.
I called again after awhile and was put on hold. I waited 39 minutes then abandoned the effort.
I went on line and e-mailed Verizon requesting a termination of my account.
I put a note in my bill when I sent in payment and requested termination.
My daughter tells me that requesting termination from Verizon by mail or note will not work.
She tried calling Verizon and was told that due to high volume her call would not be answered then she was disconnected also.
What do I do to get Verizon to disconnect my service.
They are making it impossible for me to teminate.
It's terrible how this company treats it customers...even Seniors.
Richard Clark
P

Final bill, received November 11th, call from a debt collection agency November 13th. I was a customer for over 20 years through several company changes. Never missed A Payment . I guess Verizon does"nt like lt when you leave?

Just to lte anyone know when you call the 1800 number keep pressing 0 and it will get you a representative.

If you need to speak with someone just press zero when you call and it routs your call right to customer service. and theres no way you were on hold for an hour i'm sorry. ive had verizon for years and ive never been on hold for more than 5 minutes. make sure you dialed the right number. [protected]

I want to add my comments about Verizon... Why doesn't Verizon take calls - it is almost impossible to speak with a human being at that company. When you call the 800 number you are put through a series of questions by a computer as to why you are calling, what number you are calling about, etc. This morning as like yesterday afternoon I spent over 1 hour on hold and NO ONE ever took the call. At one point this morning a commercial by McDonald in Spanish actually came on... this is all a game to Verizon. Personally I feel it is time for an investigation into the monopoly system.

You should learn to ask your Alltel rep. about the All Axcess Pack. You do have internet, and you might have accidently hit it. Now, even though you have unlimited internet (which means unlimited data) you do get charged if you go over the minutes of your plan.

In simple explanation. If you have 500 minutes, and you talk 50 minutes a month, you have 450 minutes of internet. If you go over the 450 minutes and it doesn't fall into your nights and weekends. You pay $0.40. Again, talk to your reps about it and learn what you are getting into. It even explains it on the website.

I checked my bill on the phone today and it says it was 420 dollars. My bill has never been that high so i called to ask why. The only explanation was I had been using the internet on my phone alot but guess what according to my phone I DONT HAVE INTERNET! It ask me to do a one day pass which is like 5.99 i think. The woman at Customer Service said i did it and i never did but still how is that going to run my bill up to 420 dollars. GOOD QUESTION HUH. But after she said i bought a one day pass then she says i have unlimited internet because i have unlimited text messaging. What kind of sence does that make? Then what beats it all is if i had unlimited internet (which i dont cause i dont have internet period) How could my bill go up cause its unlimited? She says its cause it would take it away from your minute plan. Ok so how is that actually unlimited? Your guess is probably as good as mine. It doesnt make any sence at all. All it is is a big scam. They think people out here in the world cant figure out what kind of a business they are running. Thats why everybody i know is going to Cricket now. The customer service people just kept trying to find a reason for why it was so high but never could find a good one. She just wanted to keep blaming it on some internet that I DONT HAVE! Please if you dont have service with them already chose someone else cause they are no good.

Help, few weeks ago it took so long it depleted 10$ from my account. Also had I known it cost me to do survey on store I wouldn't have.

Can't get email.

I have had nothing but problems with Alltel after they bought the local cell phone company in southern Illinois. First of all they lost my first payment to them during the buyout. That should have been a clue to go else where. But didn't. Then I bought my niece a cell phone and they had a deal going on..1000 minutes for 39.99. The constantly got everything wrong..that I was the person paying..they would not let me authorize anything later on when my name was on the bill..

Then in March of this year I switched plans. For almost 2 months now I have been fighting with them. They have everything wrong..and now they suddenly switched my niece's plan from 1000 minutes to 500,,after I signed a contract for 1000.

Now everything is screwed up. I have talked to many many people at customer service with no resolution. It is important that I have a cell phone as I am on a ventilator 24/7.

I am so fed up with this company.

Don't do business with them.

This plan has roaming charges clearly stated for roaming when is certain areas...it even provides customer service information to call and ask questions about the plans. Did you call for any of this in advance?

did you make the calls and get complete information about the plan online before obtaining this pan for international calling? Did you speak with a travel agent or work people about possible charges you could receive while out of the u.s.? Did you think the calls would be free? if you borrow from a bank and don't make a payment do they let you off interest free or waive the amount when you don't pay your bill? Do you just sign up for insurance and not read the details? Step up and accept responsibility as an adult that U didn't do YOUR homework to find out how u just calling around in a foreign country would cost U money and U blame everyone for your stupidity! U are a disgrace and an example of a MOOCHER!

I took out an acct with Verizon, back in Oct 2019, but at the time, my phone had died, so there was no land line. I was calling them & calling them, once I got my new phone. I was told my phone was hooked up & working find. From the end of Oct. to the second week of May I had no landline. They billed me for a landline that I didn't have in the amount of $320. After days, on the phone, I only received $156.09 reinbursement & they refused anything more. I made a payment in May & they did not credit me. I fought for a few months. I went to the BBB which did very little & the FCC. Verizon lied to both. When, I read the letter that a rep. sent the FCC, to the FCC, the FCC rep started laughing. More lies. The rep from the FCC was satisfied & sent Verizon a letter & Verizon was suppose to send me a letter, to be received no later than the 22 of this month. Verizon lied to the BBB & the FTC & the FTC send that letter to Verizon. They didn't send me any letter, they turned my phone off & threatened my internet. This is against the law in Pa. You can not charge, while in dispute. I'm supose to get my service back tomorrow, but I don't believe them. Shouldn't I get my services back sooner, since it's their fault, they broke the law. They say that I owe them $195. I only owe them $35 & willing to pay it, once they do their part. The resolution called & said they will work on it, so what happened to that?

On november 26 I lakesha had called in to report a situation with my cable box. Due to more and more charges they wanting to add onto my account, I was connected with an employee who was able to help. Due to the unprofessonal work some of the employees was handling with myself. So ask the gentlemen who halp stated that being that I was going thru so much of the unclear communication and so on, that he seen that I had a past due balance of 161.00 that he would credit for me. Also put me up for a monthly fee for maitnance. Well as I received my next bill I seen that their was no credit .so I ask for my call to be listened to by a supervisor due to the fact that the people who I've spken with was saying that I was never told anything like that. And it could only be set up as a payment arrangment.. so please I would like my call to be listened to by somebody who can help me... thank you
Lakesha Benzo

Nine years ago I retired from Verizon after 31 years and I am ashamed of that company’s service. I had a dsl account in one state and a FIOS account in another. The billing was to be at a $99.95 base price, they never got it right I cancelled after four months they cancelled my dsl also-4 times. I made over 65 calls, hours and hours on hold they billed me after account was closed, told me not to pay then two months later it went to collections, they then charged me $200.00 for early cancellation, I broke the contract -never, never, never trust Verizon's service. If you prove them wrong, that’s an "if" you will wait 6 to 8 weeks for a refund which was not what they quoted. -"god awful service".

SO THEY JACKED MY DATA UP WITHOUT MY AUTHORIZATION OR KNOWLEDGE! I didn't know that it went up until I got my bill. How is this right? Very unethical...

Verizon continues to suffer from the attitudes developed when they ran a monopoly and consumers had no other choice. The market is very different today and consumers are in the driver’s seat. But Verizon remains incredibly difficult to deal with, even when you are trying to buy something from them.

Case in point:

I work from home and have Verizon FiOS internet service. It’s a job requirement that I maintain internet service with static (fixed) IP addresses, so this costs me over $100 per month. I have a nice, new HDTV and would like to order FiOS TV service with DVR, etc. for about $115 per month additional. Since the house is already completely wired and already has FiOS internet, it would take Verizon about 15 minutes to deploy a set top box and start billing me.

I ordered the service and waited two weeks for an installation appointment. The night before, I received a voice mail stating that Verizon will not provision FiOS TV with FiOS Internet if the internet includes static IP addresses. Apparently, Verizon considers Internet service with static IP addresses a “business” service and FiOS TV a “residential” service and they have a policy not to provide both on the same fiber. It is not a technical limitation.

I called back and spoke with a supervisor. Trying to think outside the box, I asked that they install a second Optical Network Terminal (ONT) on the side of my house for the FiOS TV. I know that you will be shocked to hear that Verizon has a policy of only one fiber to a structure. I offered to pay for the extra ONT. No luck again.

So, Verizon has literally spent hundreds of millions of dollars installing fiber around the Tampa Bay area, but would rather leave some of that fiber unused and forgo the extra revenue rather than spend $250 for an additional ONT for my residence.

I suspect that Verizon invested more than that just tying to recruit me as a customer.

The supervisor went on to say this is a common problem experienced by many other customers in our area. The only alternatives that Verizon offers are to forgo the static IP addresses or go elsewhere for TV service. While I would like to do business with Verizon, I’m not willing to change careers to do so.

Again, there are no technical limitations against having both signals on the same fiber. This is simply Verizon’s marketing policy. Since the policy doesn’t benefit Verizon or the consumer, why have it at all? Policy-making like that is one reason I celebrate NOT being a Verizon shareholder.

Verizon lost my home and business telephone service sometime ago due to policies and ridiculous pricing. Now I’m off to find a single source for internet with static IP addresses and digital TV.

I really tried hard to be a Verizon customer. Sometimes you just have give up and move on...

Recently Placed an order to upgrade to FIOS in Philadelphia, PA area. Verizon rep told and confirm by text messages several times that the tech will come to my house between 11am-2pm today. Long story short, I left my work place early just because of the verizon service will connect Fios to my residential house during that said time, lo and behold, without notification on whatsoever, verizon decided that they going to miss the appointment to install said service! Bad first impression, when I call customer service seems that she has no idea/ seems to try to cover up story and making excuses of why my fios installation is cancelled without notice (to be fair, at least she apologized but that's it... it is all the good side of verizon cust service)! I strongly feel big company like Verizon has to be forced to be accountable to what they promise the customer! seems no consequences for verizon to miss his due(in this case install the service as promised by verizon) for the customer while the customer can't pay late for their service(or there will be penalty for customer!) At the end... I cancelled the service, kind of missed east coast where their internet provider at least care, at least a little bit, to their customer!

Verizon Plus is on commission BUT with 6 months retention..translation- cust doesn't keep service for 6 months we DO NOT GET PAID.

I have just signed up for fios bundle for $64.99, when called customer service to verify they told me it's $69.99, then I asked what my bill is going to be, and ofcourse no clear anser at all from anyone i talked to ( 3 of them). When, asked one of them for their agent number, he said" we don't give our agent number anymore", 2nd agent told me your total bill will be $82.00 when asked to send me an email he said" you should get one within 24 hours", never got the email. Called a 3rd agent, who wasn't too friendly, and her name was Hasani, No last name, because she can't give it to me, but give me an agent number contradicting the first agent statement, Who is Right ? my guess is no one, and they all LIARS. My bundle was price guarrantee for 2 years, but no commitment, however My Verizon web page said I have 2 years commitment, when asked the Hasani lady, she said" No sir, you are not under commitment", I asked for that in writing, she wouldn't do it, claiming it's the SYSTEM MISTAKE. Who can fix the mistake on my werizon webpage, We don't know, It seems to be a mystery with Verizon. Can't get basic informations from my account, and afraid not to cancel during the first 30 Days, and get Early termination fees of up to $230, or Wait and get a surprise in my bill. By the way first agent told me it's $110, 2nd Agent said it's $82.oo. if $110 is the correct number that's $45 extra charges.
Any way, I am not decided yet on what to do but, I may update later when I get my first killer bill !

I renewed and agreed to a 2yr contract@ 109.99/mo +taxes. (=132/mo.)
Verizon sent me a bill for +$30 instead of - $14 or $i61.46 at the end of the month.
I was on a 30 day trial period and canceled in time to avoid a $300. fee.
Now, I am getting the runaround as far as a new service discount.

The last time I subscribed to Fios TV, I was overcharged $160 in 1009, it took about 8 hours over 3 days to work out my refund.

Verizon told me "Bundle internet and phone $69" Every bill has been $189 month or higher. Frontier bought-out Verizon and every month my bill is $189. That is $120 month more than $69 bundle
I keep paying or Frontier will disconnect and damage my credit. This is $1, 340 THEFT of myself by Frontier/Verizon

dsl modem bought about 6 months ago gets hot and shuts down until it cools off verizon was to send a replacement to my home address, the towel head i spoke to was told "do not send it to my PO box ups does not and will not deliver there" well guess where they send it, correct my PO box. Now i am screwed as all next week i will be out of state and not home to receive the moden they are going to re-sent to my physical location, i told them i would not be home to receive it, think it made a difference ? it didn't they are shipping it anyways, what a bunch of idiots this extremly large corporation hires to do tech support, billing ect... I'm done with them, i am cancelling dsl, land and cell service all of a sudden they become nice not wanting to loose "ANOTHER" customer and offered the modem at no cost, well i am gonna have them ship it, upon arrival i will refuse so they have to pay return freight and then cancell all services

Every time My Verizon DSL Becomes Past Due? Why does my DSL have the need to go "Haywire". Why, do I need to re-boot it each time it fails to connect to the Internet! At first I thought it was my DSL malfunctioning. Then my neighbor told me the Verizon switches your service to a Termination Server which causes various interruptions in your service until you pay on your account. If this is true, Verizon this is a disgraced! Causing such horrible service to our customer is enough to force them to another DSL Provider. This may be intentional service harassment to force payment or the customer to speak to Customer Service. I did notice once I bring my account current the DSL B.S. :(

Verizon DSL has horrible customer service. They cannot resolve simple modem issue after 2 hours on the phone. Gave me a complete run around. I had to call 4 times and the issue is still not resolved. Stay away from Verizon dsl.

I have been treated better by credit collection companies than Verizons Customer Service. I spent 2 hours on the phone to get someone to take back their modem. You need a phone jack in your home to use their modems, I do not have a phone jack in my home, so you would think this would be simple. THey can put in a phone jack or take back their product...NOOOOO. I was told "to bad for you" and when I asked to speak with a Supervisor I was given the run around and around. I dont think there are any Supervisors at Verizon. I promise to spread the news to everone I know to drop ANY and all Verizon services.

I share the same frustrations as most of the people who have posted here. I have spent the past 3 weeks trying to resolve our DSL issues with Verizon and to practically no avail. I certainly do not feel victorious when after 6 hours worth of calls (mostly spent on hold) I have barely been granted a visit from a service technician. Decidedly, the most frustrating part of the whole process is that whenever the incompetent tech support person I was on the line with would transfer me to "someone who can help" the quality of the call got worse and worse so that by the time I was speaking with the "person who could help" I couldn't hear them and they couldn't hear me. When I finally got someone to understand this and physically get their supervisor on the line without transferring the call, they begrudgingly said they would send out an order to dispatch to have a technician come to my house. I have never in my life dealt with a company so inept! And apparently they know it because they provide absolutely no recourse in the form of a complaint bureau or contact phone number to the President's office. Even their link to send an email complaint via the website mysteriously doesn't work from my home. Wow Verizon, if only it were possible to get service from anyone else in this neck of the woods.

I been a customer for nearly 3 years now and due to those time, my dsl occasionally down for a couple of times. One of the call i had, the CSR insisted that something wrong with my pc, which is impossible since i have 2 pc and a laptop so i give up and hear what she have to said. She told me the generic stuff you do when your DSL down, like "how to talk/response to customer when they complain about their dsl down" or something like that. The other called i made resulting of i responding to the CSR "i will just wait till it magically work again"(which is that what exactly what happen) and his response is "ok sir". The lesson i learn from them is, they don't know what they doing and they will blame customer's equipment first to get rid of the customer or end the call. When my contract end, i will be so happy lolz and will never EVER get Verizon DSL.

There are a lot of things that affect the work has agents and the customers do not understand. In my reply to:
Single Mom
Joyce
Manchester, NH
First of all, u can't pay "up front" to have the service hooked up, because it is a NEW service. Every new service has something called a SERVICE READY DATE or known as SRD. Verizon can ONLY start charging the customer once the SRD is ACTIVE or COMPLETE.
Second of all, why on earth were you on the phone with Tech support or the way you call it "Service Tech?" for "many, many" hours, if the Sales Dept. provided you with the SRD? This information is provided to every customer by a Sales rep. everytime a new account is open. By the way ALL the SALES reps are located in the US. Getting back to what i was saying, AFTER a tkt is opened by an agent from tech support, it is escalated to DISPATCH or MCO..both of these depts. are from other countries found in the middle east or somewhere over there..they are very stubborn and rude people including to the agents that work for Verizon. When the agents call them or chat with them, they dont provide the information that the agents needs to answer the customer's questions. Agents can only say "Sorry, sorry and sorry", like idiots because they are told to say that in training. I .agree, it is very stupid, but that all comes from corporation.
Now something else that bother's me is that they told you "that department was closed", that can only make me think that you were calling on the wrong hours or days. So i guess, that was YOUR fault, not theirs!
EVERY call gets monitored by Verizon, so I can assure that NO agent is allowed to deny the supervisor for whatever reason and even if they did, they probably offered you a callback. I think ANY agent would be pleased to give the call to the supervisor, especially if the customer is an ###!
With all this I have come with 2 conclusions, that Customer's don't really understand that sometimes they dont think of the agents. They think of themselves and regardless if that agent has to go through a lot, they arent going to understand it because some agent go beyond what their dept. does. Customers dont understand that agents get paid less and Verizon Corporation demands more than what they are paying for. Customers do not understand that maybe, just maybe that agent that is helping u at that moment is going through a rough time too and cant miss work or his salary is going to get affected. Customers do not understand that even though they are paying for a service, is not ALL up to the tech support dept. to answer ALL their questions., there are a lot of things that come in to play and i dont have enough room to type it all.
And last but not least...ALL CUSTOMERS are always going to ### about anything and everything, no matter how you TRY to help them..they just wont care for the other person on the other side.

I just spoke with a women named Heather in the Andover office. I purchased the insurance protection with Verizon for the tv's in my home. After making arrangements to have a service company remove the tv to see if it could be repaired if not replaced. When the service person arrived he said he could not take the tv off the wall because it is liabiltiy so
my husband and I helped. I called the repair company 5 days later and they said Verizon has yet to approve the needed parts. The whole process took about 3 weeks. I just called and spoke to Heather for a reasonable adjustment. She started off very sweet then offered me 15.99 for the non use of the box in the bedroom. When I disagreed with her she brought up different situations. Then she starting yelling at me. I ultimately terminated the call because she had me so upset I could not continue the conversation.. Customer service is one of the lousiest I have ever experienced in my entire life..

I am currently battling Verizon over a cancellation they promised me last year. I am fighting to get my money back, and to make sure I do not get billed again!

I am looking into filing a class action lawsuit against them.

In July 2008, I changed from Verizon to Comcast, I called Verizon to cancel my service, despite the cancelation I still received a bill for August, so I wrote them a letter, In september I was still billed, they did not cancel my service but they billed for August and September as well, I send another letter to them, I received a bill in October, they canceled my service but still billed for August and September. In November I got a call from a collection agency, they put me on hold for 45 min to tell me that Verizon wants their money or they will put this in my credit history. Verizon does have terrible business practices. Some day they will want to be bailed out by the government for banckrupsy

I have tried to order an upgraded router 3 times and have yet to receive the item. It has been added to my bill which have not paid, and phone calls the business office offer no solution. The Fios service is average at best, customer service and verizon.net email could not be worse.

I recently signed up for the Verizon Fios internet and TV service. I made the mistake of providing them a credit card number at the time of placing the order. Verizon out of the blue charged me $198 and refuses to provide a paper bill. I have called them multiple times and each time they say the bill is being mailed and I would get it in 3 business days. They say that the orignal bill was emailed to me, which I never received. I have no clue why I was charged $198 bucks, when I signed for a $79.99 a month plan with no installation charges. Verizon definitely needs to stop this rip off or atleast they would have one less customer. I will dispute the charge with the credit card company.

I have had to call Verizon about my TV picture being dropped more than 12 times. Every time they do the same things to try and fix it and it works for about 2 days and then I have ot call them to reset it again. I have had the repair guy out and he left me hanging. The Verizon repair guy was suppose ot call me back with a solution, but never did. Several of the techs were nasty with me on the phone and it appears that they do not care about their customers. My signals are still dropping and yet another Verizon service guy is coming out this weekend. To wast another whole Saturday waiting on him. I may have ot cancel Fios all together. It just does not seem to work well, to many bugs in their system.

I want to may sure that this people are not assaulting me and taking my money without a valid reason. This people are charging me a bill for 450 dollars because they said that i own that amount to bell atlantic. If bell atlantic do not exits no more who come 11 year after they can send me a bill.

This is fraud!

On 1-19-09 I had a fiber optic bundle (TV + Internet + Phone) installed. Since then my bill has gone up by 60%, every time I call about my bill they start a new contract date that has a $300 cancelation fee. Finally at witts end I am cancelling all services but Verizon has removed the copper connection and refuses to reinstall it leaveing me with one of two choices. Either I can have Verizon or no Internet, so a bundle package is no longer an option for me. Is there any place I can go or what can I do to get this resolved, and don't say stay with Verizon !

Failure to show for appointments

The worse customer serivce I have ever delt with. I advise to think before ordering Fios

I would advise anyone thinking about switching from Comcast to Verizon in the Portland area to beware!

This has been by far the worst experience I’ve had switching to a new service provider.

1. First, Nicholas, the door-to-door salesman sold me a package that does not exist. My total monthly bill for Cable, Internet and DVR was quoted at $80.00 a month.
2. Our install date was scheduled for 12-05-08. That install actually took place 12-22-08. (I ended up having to take a week day and miss work or I would have to wait several more weeks)
3. When I received my first bill it was $196.44 for 41 days of service. That is outrageous not matter where you get your service.
4. When I called customer support and spoke with Lisa to fix these charges, she said I needed to bundle my service, I did not know this before. She said that the sales man should have explained that. I was at this time told my monthly bills would be $95.98 a month plus $9.99 for the first 3 months to cover installation.
5. She said she could fix the charges and backdate the bill to make the corrections.
6. Lisa then said that a new bill would be sent out with corrections.
7. I went online and with Tech Supports help bundled my bill.
8. I got the new bill and it is for the same amount of $196.44.
9. I called billing today. They said I have to pay that full amount. The bill was never fixed and they would not offer to help today.
10. The supervisor of the woman I spoke with today got on the phone and said Verizon does not backdate bills or make corrections. I would have to pay in full. Oh, but not to worry, It will be fixed from this day forward and my next bill will be the correct amount of $95.98.

I have a hard time believing that. As soon as my bill is paid I will be canceling my service.

Here you go Verizon! I'm a new customer, just sign in for the three FIOS services. The installator comes to my door...

Verizon: Hello, where can I park.
I: You can use one of the Visitor parking spots... Oh, they are full. Well you can put out your orange cones and park where you wish.
Verizon: I can't work like this.
And he left. I called customer service and after navigating the wonderful world of computer answering loops, got put on hold for about 10 minutes.
Verizon: How can I help you... I explained.
Verizon: Can I put you on hold while I get with dispatch?
I: What is the number just in case we get disconnected.
Verizon: It is internal.
They put me on hold for another 7 minutes.
Verizon: You will need to ask one of your neighbors to move their car for the installer to park.
I Just laughed out loud.
I: Thank God I have 10 days to cancel this contract. Cancel it now.
Verizon: So you want to reschedule?
I: No, sir, I what to cancel the entire contract now. If that is how you treat a new customer that can still cancel the contract, I don't what to deal with Verizon.
Verizon: Is there anything else I can help you with?
I: Yes, please give me a cancellation confirmation number.
Verizon: You will need to call tomorrow for that.

I can't still believe it!

If you are trying to get Verizon FiOS please be advised to ALL aspects of your contract details in Writing before installing anything. After 12 phone calls in attempting this monstrous feat, I could not get my detailed of my contract. I was verbally promised an incredible FiOS triple play offers but, could not get a detailed description of the order in writing. I only got a general letter showing some of the costs agreed and to wait until my first bill arrives. Unfortunately, that would put me beyond the 30 day grace period.
All Government websites including: FCC http://www.fcc.gov/guides/getting-broadband & FTC http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec17.shtm advise and request this. I decided to cancel my order and stay with Comcast. I never had any problems concerning my bill with Comcast. I wasn’t even left wondering why. After reading all the complaints – IT’S OBVIOUS!

Verizon SUCKS! Was told it would be FAST but it's SLOOOW! Why does it take more than 2 minutes to get service? I've timed it! Going to cost me $109 a month for cable that offers zip, nada, nothing, (even has the same programs on at ONE TIME) within 2 stations of each other, a phone that NEVER has a steady dial tone AND will have to PAY THEM $200 to get out of a service that SUCKS!

I'll be paying the $200 to get rid of them at which point VERIZON will laugh all the way to the bank. Kind of like they do when we sign up for SUCKY service!

Was also promised a SMALL TV or $200 gift certificate to BestBuy, choose the gc and STILL haven't gotten that! Wonder if they'll accept the returned gc ($200) in payment (if and when I get it) for the cancellation of service? DOUBT IT!

The "HIGHLY EXPERIENCED" technician that installed the service was every bit as lame as the service. Did he do his job? Yes and complained about "V" the entire time. That should have been my cue, but every other Verizon tech that's been to my house complained as much as this yo yo. It's a DAMN shame that so many people are out of work or looking for a better job and these way over paid for their services people, come to mine or anybody elses house and ###!

But I regress...My point here is VERIZON SUCKS!

My husband is a Police Officer with Miami Dade County. He is also a military member. He wants to stick with this lying company because he gets good service when he travels with the military. He is supposed to get the 18% discount Verizon offers to county employees. What a disgrace. its been almost 2 years and just to apply the discount, they want him to renew the contract for another 2 years. One time, they said he was not eligible for the discount because of the plan we are on. Another time, they added it and took it off 3months later. Verizon is one of the worst companies when it comes to customer service. My son has sprint and I would love to switch, but my husband wants to stick with Verizon despite the horrible customer service they provide and the lies they keep giving as to why he cannot get the discount. They should be sued by customers for falsifying information. I should file class action lawsuit against Verizon for plain lying to their customers. YOU HEAR THAT VERIZON! CLASS ACTION LAWSUIT FOR FALSIFYING THE STATE EMPLOYEE DISCOUNT!

5/13/15

Please hold for a Support Representative to assist you.

Thank you for contacting Verizon Wireless.

Your Chat Session ID is RT11310002774.

My name is Kay, how may I assist you?

mike: my discount is not applie to my bill

mike: I am a state employee and according to Verizon my discount is applied

Kay: I will be more than happy to look into this missing discount for you.

mike: I need it retroactive aS well thanks

Kay: That is a great perk and let's make sure it is updated, ok?

Kay:

Kay: While I?m gathering that information for you, how has everything else going with Verizon Wireless?

Kay:

mike: not really

Kay: Ok, I wish it was better. When did you apply for the discount Miked

mike: weeks ago, the automated serivice i just called on said it is applied, cant see it on my bill

mike: i have spent considerable time trying to get help with this to no avail

Kay: Thank you for answering my question. I see you added your discount for 20% on April 4, 2015. It takes one full bill cycle for the discount to reflect on your bill. On this bill coming up, you will see your discount of 20%.

mike: so i am out of luck on the retroactive part

Kay: That is a great question. The employee discount is for a full month of service. The discount was added with only 8 days left on the plan. The new bill for a full discount will be applied to your upcoming bill.

mike: I never left my job, verizon never told me that I needed to "redo" my employee discount

mike: I have had this employee discount for probably 10 years

Kay: I can definitely understand your concern.If the discount needed to be processed again, that is because some things may have changed with the agreement thru your employer.

mike: I understand that, can this be apllied retroactive?

Kay: I would not be able to be retroactive. I recommend you speaking to your employer to find out the reason for the change.

mike: tell me this if you would, how many months do you see that I failed to get the employee discount

Kay: I see a credit for $10.00 was applied yesterday. Your discount is only $7.99.

Kay: I can look that up for you.

mike: 10 bucks was for overage

Kay: Ok, I do see that.

mike: never went over and they honored that as a one time mishap

Kay: Anytime the discount is no longer on account, it is because your employer has made changes and a new agreement has been updated. I wish I can help you with the past missing discounts. I recommend you reaching out to your employer for changes.

mike: All I want is this, I need to know how many months I paid my bill in full with enjoying the discount

mike: vs not

mike: it cant be more than a couple of months

Kay: Ok, do you have your bills available online?

mike: I have paid Verizon over the last 5 years $5, 000 please help me and look it up

Kay: I will be more than happy to help you. it will take some time, ok?

mike: you stated earlier that I had 8 days left on my billing cycle

mike: did it even go over a month or was it weeks

Kay: I am looking into this for you now.

Kay: I show you last discount was on your January statement.

Kay: $7.60.

mike: thank-you

mike: and what you are saying is that it is out of your hands to retroactive that discount from Feb forward?

Kay: We would not be able to make it retroactive. Your employee sends out information when the discount needs to be updated. We received the update in April.

mike: I called a verizon rep 4/8/14 as well and was told it can be applied, the same day I validated my employment through the email process

mike: sorry 4/8/15

mike: she told me it could be retroactive

Kay: I completely understand.

mike: sorry 4/14/15

Kay: I will recommed reaching out to your employer. We will apply the dicount on your current bill.

Kay: discount*

mike: my employer has nothing to do with the discount, I am assuming you think I could possibly compensation through the state.

mike: for the missed months

Kay: When any change is made and the employee discount has not been verified, the discount stops. We will apply your discount on your current bill cycle.

mike: So I understand correctly I was told once before on 4/14/15 the discount can be retroactive and I can seek that money back. You are telling me I have no recourse on getting the $21.00 or so for the missed months. It will be applied and in the future and I am out of luck on the missed months?

Kay: That is correct. I am sorry for the miss information with the previous representative, I have looked over the account to see if the note was applied to account. When your employer sends out an update, it is done annually. If the update isn't made before the next month, the discount would not apply until it has been updated.

mike: Ok, now it becomes the point of the matter rather the money. I could care less about the 21.00, its the point. Its a customer service thing. When I have the ability/end of contract I believe I will look elsewhere for cell service and drop Verizon

mike: I know you have a difficult job, thanks for your time

Kay: I can definitely understand where you are coming from. With employee discounts, it is a little different. We have a contract with your employer to uphold, we changes are made, the employer reaches out to the employees to make necessary changes. I will be more than happy to help you. I will not be able to make the discount retroactive.

mike: its not like that the point, if i have a bill credit for the balance that would suffice. I was never sent a text or made aware the discount was discountinued. I know it reflects on the monthly bill but I seldom have time to look it over. I thought it was a rate increase on your end,

Kay: I wish i can help you with the adjustments.

mike: If you cant send me to someone who can or point me in that direction, thanks

Kay: We in Verizon are all empowered the same. The employee discount was validated and updated and the credit will apply on your next bill.

mike: Great have a nice day.

I started a plan with Verizon back in May and was told at the store that i was eligible for a discount through my work. They took my work id an did whatever to it an came back an said that it was applied. Well after the first billing it never applied an wasnt showing up on my account or bill. So i waited for the second billing cycle and it never showed so I called the store and the guy said that he saw the discount on my account so i thought "ok maybe it will be applied next cycle" but i also called customer service and they said that it might take 2-3 billing cycles. I even validated through my work email 2-3 times and it even congratulated me on being validated. Well now i just received my forth billing cycle and no discount applied. I called the store and they were no help at all. I called customer service three times and got a different answer everytime that led me to a different department person to talk to. Finally, someone was able to help me but not exactly solve my problem. She just credited my account the amount the discount was for and said that it should be this amount every month and that if it doesnt show up to call "validation" and they should manually put it in for me. I feel that ill be having to call them back. The funny thing is, all the people i talked to had no idea why its not applying to my account even though they can see the that theres a discount on my account.

I have been trying for 3 years and it keeps saying that my email doesn't match up with any of their company that are subscribed, yet I get an email from them every month when the bill comes due and weekly for all the promotions they are running.
I have faxed, called, emailed and had the District manager try all to no avail ;/
Something needs to be corrected here... its not a true employee customer discount if you can't sign up, almost false advertising...
Jan Lowry for Solid Rock Construction, Inc.

Here's a different issue with the discounts. I receive an e-mail stating I have up to 25% off of accessories. I go on chat with a Verizon Wireless rep to see what percentage I actually had. They said 25%. I ask if that was off of any accessory. No response. I was then told the discount would come off of the price during checkout. It didn't, so I went back onto chat. I was told that the $250 lapdock was either not classified as an accessory, or that a discount was already applied and they wouldn't discount it again (despite the fact the math didn't add up correctly), that the accessory was too high priced for a discount. Despite the fact I told them that their e-mail, their previous representative didn't provide any disclaimers regarding exceptions/exclusions and that I should get the discount, they wouldn't budge. They told me to call customer service. I did so. I got basically the same spiel there. They stated that they all just say 25% off for accessories because they don't know what set of accessories the business is discounting. They didn't seem to understand my point that they could easily follow that up verbally an in their literature/e-mail that exceptions/exclusions apply. I said this sounded like bait and switch and pausibly fraudulent. They said since I hadn't bought anything yet, that it didn't matter. They don't seem to understand the concept of verbal and written implied warranties. They also stated that not stating pertinent information that it wasn't false advertising.

They don't offer employee discounts for the sake of the customer. Discounts are offered because of agreements with those companies to provide their mobile service and offering discounts to the employees is a sellint point to obtain those contracts. Let's not act like Verizon is trying to do some good deed or being generous out of the goodness of their heart here. This is a business move plain and simple. One that benefits both Verizon and the companies they contract with.

I do agree that the discounts are relatively easy to get set up and going. I've never had trouble getting set up online either through the Verizon employee discount portal or through links provided my companies I've worked for's intranet. I'd imagine if I did have trouble, going to a corporate store with some proof of employment would be relatively smooth and painless to get the discount applied. For some of the nonsense posted on this subject, all I can say is, make an effort. You don't need a fax machine at home to fax some documents. Plenty of place will send a fax for you for a minimal charge and most people who would be elligible for a discount would have access to something as simple as a fax at their place of employment. I'm pretty confident and email would accomplish the same thing or the mail service. The important thing is that you get the documentation to Verizon so that the discount can be applied. There are many options to do so and nove of them require much effort considering the reward.

You guys are all idiots... I work at a Verizon Wireless corporate location, and add employer discounts on multiple times every day, never had a problem with any of them. All we do is find the correct profile id, scan in valid proof of employment (badge with picture and full name, or paystub within 60 days), get manager authorization codes for initial approval, and done. After manager codes are inputted it goes off to a department that only verifies employment for these discounts for the final authorization, that is why it can take 1-2 billing cycles before discount appears on the bill. If you people are having issues getting your discount, you are doing something wrong, plain and simple.. Bring yourself into a store and people that do this day to day can actually put it onto your bill, and avoid all the complainig and badmouthing of a company that doesnt have to offer emplooyee discounts, but they do for the sake of the customer.

I am goin to signup with At&t

Verizon wireless are scammers re: this employee discount . I had faxed my Identification from a verizon office . The Verizon employees had faxed over the necessary documentation to get the discount. I then received an email from the verizon Business Office that the fax was illegible. After sending them more documentation from other fax machines and scanners, I had emailed them to find out the status a few weeks after I had sent the requested information. They came back with the same excuse.

I had no issue whatsoever applying for the employee discount I faxed in the completed form with a copy of my paystub and although it took forever for the discount to be applied I revived a credit of 20% off my bill for the month it took to process

To Whom This May Concern ,

I'm sending this letter in regards of my account number [protected] [protected]) My name is Anthony Diaco , I have been a loyal customer of verizon wireless for 6 years, and the past month i have been having a problem regarding my account I recently purchased a motorola razor in which i was having problems with i was having multiple dropped calls , I had purchased the phone in September if look at my account You will see the phone was returned because there was a defect in it, and i received another one the following month in October i received a extremely unpleasing bill of $550.00 which in previous months my bill has never been so high, I called and spoke to one of you verizon wireless customer service reps about this situation who is still yet to call me back from a month ago, Then however i did partially pay part of the bill of the amount of $ 200.00 so my service would not be shut off , I did call and speak to a supervisor who was very rude and her manner was not of appropriate and professional behavior , She hung up on me , I have been told i had 280 - 1 minute phone calls which is totally outrageous which i was given a credit of only $ 26.00
I know this is wrong because of the phone being defected , My balance as of now is $355.00 which i will not pay until i get the proper crediting i deserve, I would appreciate a prompt and agreeable conclusion on this matter, I would also appreciate if someone can also contact me as soon as possible and have this matter resolved

Thank You
Anthony Diaco
122 Hunter Avenue
Staten Island N.Y. 10306
[protected]

I have similar problem.. I signed up for their Home Phone service under Wireless Division a 2 year commitment.. It worked a couple of times.. then stopped but unknown to me until I was informed by a relative several calls were made but did not go through. I tried it and found no calls could be placed or received. tech support advised the cellular signal received at my location was weak and thus could not be relied upon to sustain usage. i tried to return equipment and terminate agreement and was rudely told I had to pay for 2 years of service whether it worked or not as I too went past the 15 day limit. I had no idea that it did not work consistently. So much for their stated commitment to "customer satisfaction." So at this moment I am stuck with a useless item.. no phone service. Verizon cleverly has designed it's web site and phone system to deny access to handle such a complaint. they should be sued in a class action suit for fraudulent activities vis a vis selling a servcie that does not work and demands payment any way.

Just be sure you pay every cent they say you owe, they do not care about you - even if your still making payments! I got suckered into a 2 yr agreement for three phones and due to unemployment and the fact that instead of being a $120 a month they turned out to be $300+! (weird charges, extra fees, extra costs to protect yourself) - well I canceled them after 2 months. The contract fees were around $750. I received four phone calls from account reps 3 days after my bill showed up in the mail. I indicated it would be hard to pay this much but I would do what I could, I sent $300, then $200 for 2 months - balance of around $250 left but the money was gone and I had gotten a job only to be laid off 5 weeks later, did I mention I was primary bill payer in a home with 5? The entire 3 months I made the large payments I continued to be harassed by the account reps calling and letters in the mail - see I refused to agree to anything more than I will pay what I can when the next bill arrives. Then one day, I inadvertently said I would try to give them at least $50 a month if I could but was really unsure if I would be able to - well, that's a contract - fyi! I try my best and make a couple $50 payments, then drop them to $25 - I immediately start getting the bad letters, I called in and was so mad I just yelled and hung up, today I find in my mail a letter from their in-house Collection Agency - the last step to killing your credit - I owe them $100, I have 90 days to pay in full or my credit will be hit - with my current payment that would leave me owing $25 which WILL get set to collections - fyi. Verizon - the land of NO compassion and cheap sneaky contracts and major rip off charges, may you be blessed with the same compassion you give...

I had the same problem with Verizon extrem bills and unknown charges

These posts are funny, you're a bunch of looney toons

Verizon Wireless Lies.info,

I saw an ad for Verizon Wireless on the internet telling me how wonderful there service was. It said that I’d always be sure to have a signal when I need it with Verizon Wireless. This turned out to be untrue. I couldn’t even get a signal at my home or office! Verizon Wireless is one of the leading cellular phone scammers in the nation today. At Verizon Wireless.com you’ll finds great phones, accessories, and tons of different plans. This is a trap! Verizon Wireless just wants to get you into a contract so they can steal your hard earned money!
Their knowledgeable service will help you choose the right plan that is perfect for you. As soon as you enter into an agreement with Verizon Wireless they will never let you out! They will tell you in writing that you can cancel in 30 days! I tried to cancel after only 10 days. Now I’m in collections with a bill for over $700.

See more Verizon Wireless Lies & watch videos or let us show you how to get out of your Verizon Wireless contract at www.verizonwirelessliestocustomers.info

I've been reading all these posts and it really makes me sick to my stomach. I want verizon to come on here and see what they are doing to people and their lives. I've been hurt by verizon in the past. I use to work for verizon and quit because i could not cheat people out of their money like i was trained to do. I could not just add things to their account, for this i could not work for them. After quitting verizon i had gotten a verizon bill and there were crazy charges on it, all this data and downloads that i had never ever downloaded. I went to the store ( 1000 times) i called customer serive (1000 times) and they said there was nothing they could do for me. When i did alittle investingating work of my own, i found out that verizon "its" self had charged me with all the downloads and data because i had quit and i guess it was payback time. So i cancelled my phone, didnt pay the termination fee and now let them send it into collections. I refuse to pay for something that isnt mine and that was done out of malice. So after going on a friends plan at alltel i was soo happy with the people and the customer service and the service its self. Then the day came where alltel was sold to verizon, back to ground zero. Now having been switched off alltel to verizon our bill went up and guess what... my phone doesnt work. So i called in the 1st time, no problem sent me a phone, that phone was worse them my orginal phone, so i got sent another phone, guess what that one didnt work either.. so i called 1/15/10 asking for either an upgraded version of my phone because the replacement keeps breaking or some sort of compromise. Well they said "Dont worry we will get that phone out to you tuesday." Well its Wed. they are a day late and sent me the env 3 as an upgrade but with out the battery. I made sure when i spoke with the women on the 15th that she was sending a battery and not a FRU phone. So they dropped the ball. So i called in i spent 1 hr yelling back and forth with Amber, the associate with verizon. They had changed my password so they could deny me entry and information on my phone, they wanted to charge me an extra 299 for the phone that was the replacement. After an hr of not backing down and refusing to give in they finally got me into my account and are sending me a phone next day. Dont let any one ever tell you that you cannot speak to a supervisor, you can you have the right to. When buying a phone or needing a replacement never let them give you a FRU phone or "like new" phone, they will break and you will be in the dog house. If your contract is up, dont resign unless you have too, that means dont get a new phone either, they will change your account and old plans that were available when you 1st signed up will no longer be available. You should not be charged a cancellation fee if your contract is up and you should not have to give your phone back. Check your bill every month and call in atleast 2 different times to make sure you are given the correct information. Stand up for yourself you have the right to know and to question why you are being charged and if you dont agree with it make sure you to talk to someone until you agree. I will be cancelling my plan in oct, and i will finally be happy again =) I'l check this post often to see if ican help any one out. Oh one more thing for all alltel to verizon customers, watch your bill closly, they will attempt to charge you for the switch over. ( Sorry for the poor spelling i am in a rush but wanted to get this out )

I got this crappy phone from Verizon. I'm a guy. I was excited it was my first phone. Anyways I knew that my contract was up soon. I called 611. I went thorough this long list of commands. After being on hold for 5 minutes, I finally got to a real person.

[Verizon Customer Support] Verizon Customer Support, may I help you?
[Me] Yeah, when's my contract over?
[VCS] Please tell me your phone number with the area code.
[Me] XXX-XXX-XXXX
[VCS] Okay, and your name?
[Me] XXXXXXXXXXXX XXXXXXXXXX
[VCS] I am sorry, that's not what it says on the account.
[Me] You did not tell me the name on the account, you asked me for my name.
[VCS] Sorry, what's the name on the account
[Me] XXXXXXXXX XXXXXXXXXXX, it's under my father.
[VCS] Okay, what's the last four digits of your social?
[Me] Why do you need this?
[VCS] I need it to get into the account.
[Me] XXXX
[VCS] That is not correct. I need your father's social.
[Me] I'm his son, are you able to verify that I am his son and this is my phone?!? I just want to know when my contract ends so I can get another of one of your phones. What can somebody do with a date? (now i'm getting pissed)
[VCS] I'm sorry, I need his social.
[Me] I don't know, do you want to call him? His number is XXX-XXXX same area code as mine.
[VCS] I cannot do that.
[Me] And why not?
[VCS] It's company policy.
[Me] I want to speak to your supervisor.
[VCS] Sorry, I can not let you do that.
[Me] Whatever, I'll go to the Verizon Store later. Thanks for your "help."
[VCS] Have a nice day, maa'm. *disconnects*
[Me] I'm a guy!

That realllly pissed me off. Verizon is great except with the Customer Support.

Solution to Early Termination Fees - Try CellPlanDepot.com its a great contract exchange marketplace. Good people and it was free for me.

Hi there,
Does anyone know how much verizonewireless would charge for a penalty fee if 2 years contract is over but we updated the packages after then? Do I need to pay the penalty fee again.
Thanks for your help.

I had a similar experience with them. I told them that I was going to be moving soon and I did not know if there was Verizon where I was moving (a small town in AR). The person at the counter said "we're a nationwide company so it doesn't matter". I started getting nervous because I searched and there was NO service where I was moving, so I called Customer Service within the 3 day grace period and the Customer Service Rep said "Don't worry. You will not have to pay an early termination fee, because it is not your fault we don't have service there". Well, when I moved, my phone did not work at all. So I called Verizon and told them that I would have to cancel. They said I WOULD have to pay the $400 early termination fee. When I refused because that wasn't what I was led to believe, the Customer Service Rep got rude. I still refused to pay and it was sent to collections and we got lots of collection calls regarding this bill.

It has affected my credit. So, BEWARE! Don't believe what Verizon Customer Service tells you. If you decide to used their service, get anything like that in writing and take a tape all conversations if you can.

Verizon Customer Service s*cks!

There's lots more underhandedness than that so far spoke of. Verizon is one of the most ruthless, Customer non-oriented companies around. Employees within their stores seem to have been hired straight out of jail. Verizon, the company, has specific charges for services and parts but, when it comes down to it, it's the pr**ks at the stores that actually can set prices to customer and it's almost always on the gouging side. Best thing to do with a company store of Verizon's is to blow it up while all the riff raff employess are in it.

@ bill its not about us wanting the world more like what we are paying for. For a company to disable features on a phone without stating so on the phone details is a very maniplutive business practice. Espiacally when some of these features are the selling point for the phone. I fully understand a companies need to regulated banswidth, I mean its expensive. But to misrepresent the product is wrong.

I work for Verizon and we knowingly dumb down our phones to limit bandwidth use and the minimize calls to tech support about phone-specific features. The goal of marketing is to get customers to sign contracts. Once the contract is signed, our job is to maximize our profits.

Uhm Vitico...all cell phone companies are required to charge you taxes. Duh, this is America! I believe you are talking about the surcharges, which, yes they are charged by Verizon Wireless, but every cell phone company charges them too.

Verizon has an abussive tax charges

I was a Verizon customer and I swithched to Boost mobile

If you wanted those features and knew VZW didnt have them, then why did you get a phone with VZW? Duh!