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Valley Countertops Silestone / overcharging and dishonest business practice

1 Abbotsford, British Columbia, Canada

I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot.

After providing my VISA and paying for both installments, I became suspicious that I was being overcharged. In fact the sales rep ended up charging me $82.99 a square foot, charged me for a part I never received, and the actual invoice was off by $20. They refused to do anything about this after repeated phone calls and e-mails.

In addition, the sales rep used my personal e-mail address to solicit me into her online chat group for professional women without my authorization or consent.

Be aware of this company's lack of transparency and questionable business practices!

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