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2.2 474 Reviews

United States Postal Service [USPS] Complaints Summary

140 Resolved
333 Unresolved
Our verdict: Engaging with United States Postal Service [USPS], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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United States Postal Service [USPS] reviews & complaints 474

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C
2:01 pm EST

United States Postal Service [USPS] post office hours and customer service

12/14/2017
I feel it is unacceptable for our local post office to be closed for full hour for lunch each business day. They close from 12:30-1:30 daily which is the most reasonable time of day for working people to conduct postal business.
I arrived at the window today at 12:30 on the dot to pick up a parcel and the clerk was finishing up with a customer and told me she was closed so I would be unable to pick up my package. I feel that was rude, I understand it is a busy time of year with the holidays but they have added no extra holiday employees and no extended hours.
They could stagger a half hour break amongst the crew and have no need to close down this large facility each day.

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8:13 pm EST

United States Postal Service [USPS] service

I visited a UPS store today to ship a box. The establishment closes at 2pm. I opened the door and asked the representative if they were open, she completely ignored me. I then realized I left my wallet in the car which is parked infront of the UPS store, so my friend went to get it . Instead of walking foward I waited in the building yet near the door holding a relatively big box. We then walk towards the window and she pulled the metal screen right in our faces knowing very well we were heading towards her and it was not 2:00PM yet. She then comes out of the back to lock the front door as we are inside. We confronted her and expressed how this was not appropriate, she answered us in a very disrespectful. To make matters worst she said we could of been here for the PObox she had no ways to know yet, she heard me talk to her and saw me holding a package that would never fix in a PO box with any type of logic.
She was ready to leave prior to closing time. If a customer is in the building she needs to acknowledge them until operation hours resume.

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11:22 am EST

United States Postal Service [USPS] click n ship

I have been trying to ship 9 identical boxes online to different addresses, using the "batch" feature. Three times I have entered the addresses, and but when I get to the cart, the batch items are gone. There is no possibility of going back to re-submit. I have to enter everything again.

Also, I made one Paypal payment, then tried to make a 2nd payment - Paypal approved (called them to verify) but USPS said "declined." Tried again several times. Also tried to pay with a credit card; same problem. VERY FRUSTRATING!

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K
2:17 pm EDT

United States Postal Service [USPS] I gave 2 pkgs to my local post office for delivery. I know now that 1 was handled by fed ex

PKG A: track no 420569509202394653036480607939
PKG B: track no 4205690192023901007603200064897305

both delivered by me to Forestville, CT po on 10-6-17. Today is 10-18-17. Pkg A was handled next by Fed Ex on 10-18. Why does it take Fed Ex 12 days to pick up and deliver pkg to Hartfd which is only a 20 min drive away.

Re PKG B: only info shows it is out of p.o. hand on 10-7. Where is it - with Fed Ex?

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8:51 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] package storage mailbox for residential client

Every Public Mail box suppose is to have additional 2 keys from Post Master when they delivery package and put it in this safe storage box and give this storage box key in the client mail box.

I have called to USPS one time reporting that that package storage box is broken and needed to repair. And I also tell the POST MASTER/Different Post Master at least 6 times about this.

They refused to talk about it and run away with his car/USPS.

IMPORTANT: is there suppose the funds to repair this kind of issue. And where is this fund now?

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Resolved

USPS repaired the mailing parcel and lock box.

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7:56 am EDT
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United States Postal Service [USPS] mail delivery

I live in an apartment building. Packages are not being delivered. Tracking a package on USPS.com, I see delivery was attempted on Oct. 10. No one rang my doorbell and no note was left. On Oct. 11, another delivery was attempted. Again no one rang my doorbell, but a note was left that I needed to schedule a redelivery. On Oct. 12, redelivery was scheduled for Oct. 13. On Oct. 13, package was not delivered. No one rang my doorbell or left a note.

This is a recurring problem.

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5:10 am EDT

United States Postal Service [USPS] terrible service!

My order was shipped via USPS and never arrived. I called them numerous times and each time they behave like idiots. I talked to many of their representatives and all of them were useless. I tried to do everything they advised but nothing worked. All I wanted was to reschedule. After sending my questions I don't get answers, they don't help and don't want to resolve issues.

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3:00 am EDT

United States Postal Service [USPS] horrible!

I hate USPS. They are terrible and irresponsible. I sent a parcel to Germany with a tracking number and was said that it would be delivered within 7 or 8 business days. It's already been a month since that and still, there's nothing. When I phoned them they said that they couldn't track it and there was nothing they could do. But how is that possible? You lost a package and...?
If you don't want to lose your money and time you better use other services that much faster and cheaper. never use USPS.

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6:49 am EDT

United States Postal Service [USPS] absolute trash

I thought that FedEx was the worst shipping company ever, but it was a mistake because the winner is ... USPS!
I ordered an item on amazon that was shipped by express delivery, so it means I would get in within 3-4 days. So I placed the order on the 4th of August where its delivery date was 7th or 8th August. Sooooo now it's the middle of August and still nothing.
The customer service is garbage just like the company itself.

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2:55 am EDT

United States Postal Service [USPS] no one there does their jobs

Each time I buy something and use your service to get my orders delivered something always happens. For example, my tracking number is often wrong or I just can't track it.
I think your tracking system is really a waste of customers' money and time. I can explain why. First of all, it simply doesn't work. Second, it's useless. Third, your website doesn't work either, so it's hard to leave a complaint or to email. Fourth I had a hard time trying to contact the company via phone, but nobody answered. I think many people would agree that's it's just a nonsense...
You have so many bad reviews, why don't you just start working properly and do what's needed?

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10:59 pm EDT

United States Postal Service [USPS] mail not being delivered and returned to sender

I have talked to 5 people now about my mail not being delivered. It is being "returned to sender" according to all my creditors. This has been going on since May '17. I get some mail, but none of my bills.
My zip is 08759 for a year. Change of address according to P.O. folks was okay. Mail not being sent to former address (my sons home).
So I NEED HELP GETTING MY BILLS DELIVERED AT MY HOME. WHAT else can I do? Called po, talked to carrier and supervisor, filed on line for no delivery, and followed all the "USPS" rules.
Can you please help me get my mail delivered AND A RESPONSE!

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6:02 am EDT

United States Postal Service [USPS] item not delivered

A month ago I have sent a registered parcel to Susan Plumbel
3410 Quail St
Albany, New York
[protected]
United States
Tracking number: [protected]
from Christina Ward,
Beaverton, Alabama

And it hasn't delivered yet. The information on the site says the parcel stuck. The customer support doesn't answer.
What's the problem with it and who can help with this situation?

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4:37 pm EDT
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United States Postal Service [USPS] not receiving my mail

I have not been receiving any mail, at all, for the past week/week n a half. I am not even receiving junk mail. I know my aunt mailed a check, for me about that time frame so I should be getting some kind of mail. She did say she didn't put the proper apartment number on it, so that could be a reason why I didn't get that piece of mail. But I was hoping that the carrier would recognize that I recently moved in, and would put it in that mail box.

My add: 7611 Pacific Avenue Apt C1
Tacoma, WA 98408

Please help me figure out why I am not receiving any mail as I have been a victim of ID theft.
Thank You
Charlotte Enott
7611 Pacific Avenue #C1
Tacoma, WA
98408

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4:17 pm EDT
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United States Postal Service [USPS] mail carrier refusing to deliver to multiple homes in neighborhood

Our neighborhood mail carrier is leaving notes in our mailbox tell us he will soon refuse to deliver our mail due to blocked mail box and that he is not allowed to leave his delivery truck.
I do not know his name but he walks to each of our neighbors doors and complains about vehicles blocking boxes, I have tried to explain to him that my wife and I work 9a-5p monday - friday and we obviously are not the culprits, the only day we can somewhat control parking is on saturday. We don't know who may be blocking the box during the week, and therefore cannot be of assistance. This answer is echoed via several homeowners in our area and his response is that he will refuse to deliver our mail.
It is interesting that he will exit to walk to our front doors to voice his displeasure and also to deliver items that will not fit in the box after telling several of us that he is not allowed nor required to exit his vehicle.
We do not know what the solution is but being threatened to not be able to receive our mail seems unreasonable and illogical.
He had mentioned that he is from pittsburgh pa. and that somehow was a reflection of his displeasure with how things operate in our area.

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1:51 pm EDT

United States Postal Service [USPS] misdelivery of mail continuously

We have lived here for 16 years, with a mail box at the road. Since 2012, when our regular carrier retired, we have had nothing but problems getting our mail. I have made a complaint with Oklahoma City a couple of years ago for constant issues. The postmaster then called me in to discuss the issues but her solution is to get a P.O.Box. which would be a 7 mile drive for us, one way.

Two years ago, we put a locking business mailbox in, where mail goes in and cannot be removed without a key, and in large letters on both sides of the box, we have put our address and name. Unfortunately, we still are having multiple issues. We have talked with the post office on several occasions about these issues, but they keep happening.
The carrier doesn’t drop the mail all the way and leaves mail sticking up out of the door, misdelivers our mail to others and we get other people's mail, at least once a week. I had a business that was 3 miles away, call me to say they had our mail and one was a check for $10, 000.00!
On May 25th, 2017, I picked up our mail. There was only 3 pieces and none were ours. Two pieces of mail were for someone down the street a block, and the third piece was for another person on our road. We never found out where our mail went. After complaining to the Mannford Post office again, we never heard anything back. I will attach a picture of that days mail.
The last issue is the fact that we are getting our mail delivery as late as 8:30 p.m. and no that isn’t an unusual time. We have cameras on our business with one pointing to our gate which picks up the mailbox also. I don’t expect our mail to arrive until after 5:30 pm anymore. I don’t mail anything out through my box unless I don’t care when it gets delivered and it doesn’t involve money. We cannot trust the carrier. I have had too many checks never show up from well established customers, invoices that never reach customers and payments never reach the intended person. The reason I contacted the Oklahoma Post master was due to the same issues plus an incident where a birthday card that didn’t show up for my son until after making a complaint to the Mannford Post Office. My father had sent a card with a check in it from California. It hadn’t showed up three weeks after it was mailed on 02/17/2014. After complaining to the Mannford post master, it was in our mailbox the following day with the postmark of 02/17/2014.
This is just not acceptable.
We have all but quit using the Mannford post office to do our business with. I will go out of our way to do business with other post offices and companies.
I ran a rural route for 9 years in California. I know what the procedures and responsibilities are for delivering and picking up mail.
We tried to keep our business with Mannford to help them out but we have lost trust in the Postal Service.

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3:11 pm EDT

United States Postal Service [USPS] packages

Good Afternoon

On May 03, 2017 I went to the Chicago USPS office located at 3319 North Cicero Ave (60641) and paid a total of $81.28 for two packages to be delivered to my daughter's new home address (relocated to Tampa, Florida). My daughter has not yet received her packages. Unfortunately I miss located the receipt with the tracking number and despite my receipt and video recording from US Post office on that date mention (Debit Card /Bank statement) the package has not been located. I file a complaint id #2042374. I have yet to heard anything. My daughter will begin College in August all her personal belongs where in those two boxes and the UNITED STATES POST OFFICE irresponsibility has yet to provided the missing packages.

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2:24 pm EDT
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United States Postal Service [USPS] non delivery of mail

I moved to Union, NJ 07083 in December 2016. I kept receiving a ton of mail from various individuals that do not live in my apartment. I put 'Return To Sender' on all of the mail and even crossed out the address only to have them put the mail back in my box. This has also caused my legitimate mail to not come through, which I find rather odd since I put in a change of address TWICE! Well, after 2 months someone from the Union office called me 'Ingrid' who asked me to do the job of the Post Office by confirming my address with the leasing office. Why should I do that when some of the real mail came through with the address that's on my lease. She came up with an answer that was so elementary that I decided to humor her. So, of course as I call the number she gave no one is answering. I doubt if this gets anywhere because this is a cycle, a game to place undo responsibility on the public they serve while heading out to lunch for their happy meal. I have mail that I need to receive and I'm at wits end trying to get them to DO THEIR JOB.

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11:13 pm EDT

United States Postal Service [USPS] missing/stolen items from mailed package

3/22/1017
Initial United States Postal Service store where item was shipped from
4101 S Halsted St, Chicago, IL 60609

I was making the move from Chicago, back to San Diego late March. I decided it was cheapest to ship my items, as I didn't have a whole lotta of stuff, just primarily books. I checked the requirements of media mail which is there cheapest option, and what was a reasonable amount of weight I could have in each box. In the end I had 5 boxes weighing about 27-30lbs each. I went to the post office with all the boxes, the lady at the counter, was awfully suspicious, and kinda rude. She explained to me that boxes could be screened to make sure the contents fit the requirements of media mail. I was fine if the were to screened them, as I had already made sure they fit the post office requirements. They took my boxes, and it seemed everything would be good.

When I arrived in San Diego, and inspected the boxes, they were completely thrashed. I wasn't even too bothered by that honestly. Several boxes were significantly lighter then I had shipped them, and upon closer inspection discovered a large number of books were missing. One box also contained a book, that I didn't even ship! Several of the missing/stolen books are out of print and goes for hundreds of dollars, and i won't probably ever obtain again.

List of missing books:
I'm In Love With the Coco, Purienne, Love is Dog from Hell, The Complete Writings of Robert Motherwell, Mohawk Color Swatchbook, Designed by Peter Saville, 50 Years of the Playboy Bunny, The Collected Hairy Who Publications

I contacted several people in the United States Postal Service, constantly being referred dept to dept until getting Post Master Inspector General, and filed a report over the phone. I have yet to hear, and seems extremely unlikely anything will be resolved. I would hope the post office, can find and return these items to me.

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3:40 pm EST

United States Postal Service [USPS] scam, ripoff, lies

First off the employees are very rude including supervisors. I have been with this post office for a few years now. I originally complained to them in the beginning about how the mail person would not deliver mail to my house door. They would constantly make up excuses not to get out of their vehicle and walk to my door. I complained several times over the years. I finally took down my mail box because it was getting broken into every day. I pay for a box at my post office with regret. At first it was good. Now I am very dissatisfied with them. I pay online for a forward because a lot of companies will not take a po box so I give them my street address but my mail/packages constantly get returned because the say I don't have a forward to my po box. I have email confirmations that I purchased the forward several times but today 02/15/2017 when I went to the post office to try and find my p0ackage the supervisor stated to me ( well I can give you your dollar back if its that important to you)... Very unprofessional of a supervisor and I'm sorry It wasn't about the money it was about where my package was. She embarrassed me in the lobby of the post office infront of many customers. No one should be treated that way or embarrassed...

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3:25 am EST

United States Postal Service [USPS] they can't find my package

I was supposed to get a package which was shipped via USPS and they lost it. I was in contact with USPS for over three months and all I got from there was nothing but empty promises. I spoke with different people from USPS and they all told that there was nothing to worry about and that they'll find my package. They claimed that things like that sometimes happen.
Time passed and I saw no results, and it seemed like they didn't really care and did nothing to help me. When I asked for a compensation they refused. I have no other choice only to hire a lawyer.
Do not use USPS, they are very irresponsible, unprofessional and not to be trusted. Very bad delivery service!

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