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USAA Investments / investments

San Antonio TX, United States
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On january 9, 2016, I called usaa investments and spoke with a rep based in phoenix, az about investing $70, 000 with them; the rep said he'd get back to me in a day or two with recommendations and steps to proceed. A week and a half later, still nothing, even after calling and leaving messages on his direct line, twice; and sending him an email. I called the central # after a week and a half to complain; this rep assured me he'd have a supervisor contact me, but 24 hours later, still no response.

I've been a lifelong member of usaa, but my short experience with their investment group and the bad reviews the investment group has me wondering.

What's wrong? To date over the years with them - 50+ years, service has been sterling. Not with this group. I just want a callback and a good explanation.

Ma
Jan 18, 2017

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