US Passport Agency / thousands of dollars wasted because passport arrived late!
I submitted my application for a passport on March 2nd through my local passport agency. After being told it would take approximately 6 weeks to get back, I sit here devastated more than 12 weeks later. The passport 'might' arrive the day of my departure which does me absolutely no good. There is no complaint department I could be forwarded to (surprise, surprise) so apparently I am just screwed. The government has cost me more than $2000 because they are understaffed and incompetent. If anyone knows if there are any other venues for complaints, please let me know. This is entirely unacceptable.
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