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U.S. Cellular / United States Cellular
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2.2 87 Reviews

U.S. Cellular / United States Cellular Complaints Summary

26 Resolved
61 Unresolved
Our verdict: Engaging with U.S. Cellular / United States Cellular, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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U.S. Cellular / United States Cellular reviews & complaints 87

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Newest U.S. Cellular / United States Cellular reviews & complaints

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9:45 pm EST

U.S. Cellular / United States Cellular unfair billing

I was two weeks late on my payment due to inability to work from pregnancy. I received a text from the company Friday October 21, 2011 and was told to contact the company regarding my account. I was in the hospital that day, but tried to contact the company after my release the next day, Saturday. When I contacted the company, the department I needed to speak with was closed and would be closed Sunday also. However, my services were disconnected Sunday. I do not feel I was given sufficient time to contact the company about making an arrangement between the time I received the text and the time they disconnected. Keeping in my they disconnected my service on a day that there were no business hours at all.

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2:01 pm EST
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U.S. Cellular / United States Cellular service

I have been with us cellular for over 7 years however in the last few month they have stuck it to me several times, first they rope me into a phone I really didn't want, then they claim they did not receive my rebate in time even though it was mailed a month early and now after paying my bill the same time every month for several years out of the blue they decide to shut my service off with no notice! Wow is all I can say I thought most companies liked long term business! Obviously us cellular does not! All there customer service reps can say is sorry sir there is nothing we can do! Stay away from this company

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U.S. Cellular / United States Cellular samsung mesmerize

After 11 years of being a faithful paying customer for a USCellular business account, I upgrades our phones to Samsung Mesmerize smart phone. Loved phone, until we discovered poor reception, no 3G most of time, dropped calls, withheld text messages. 9 months of calling customer service trying to get back the kind of service that kept us a customer for 11 years. We upgraded hardware on phone 2x and finally to the 2.2 Gingerbread. The bottom line is that the Samsung Mesmerize phone has poor reception/signal strength. In trying to resolve our issues, a technician informed us that the Motorola phones are much better in reception. The Customer Service department has even had me take out a Motorola loaner phone to test the reception. Finally, with the loaner phone, I was able to get service. Now, why does USCellular not want to upgrade my phones to a Motorola Smartphone?! They would rather kick you out the door & say "oh, well, we'll let you out of your contract". So much for customer service!

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6:28 pm EDT
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U.S. Cellular / United States Cellular bait and switch

Have a problem with your phone? US Cellular will fix you right up after they bait you with a low ball offer and then try and switch you to something you don't want or need. After 6 years we did not renew and are now using 3 phones without a contract with a real national provider. US Cellular wrote the book on how to deceive customers.

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Beth Del Vecchio
, US
Jan 27, 2021 4:04 pm EST

My bait and switch from US Cellular are as follows: On the day that I signed up with my local Albia Iowa office, I was informed that I had 15 days to decide if I want to keep their service. If I didn't than all I lost was $40. I made a mental note that this wasn't the norm as I have had my share of other ISPs bouncing from one to the other because of their unwillingness to provide a service that matches the cost. During my 15 day trial, I had upload speeds that were off the charts. None that I had ever seen before. Under a minute to upload a 2-minute YT video. Websites loaded in record time. No lags. Of course, I was going to stay on board with US Cellular! Now since that 15-day trial period has ended so have my upload speeds and website loading time. As I'm writing this complaint I've waited over a half hour to upload a 38-sec video to YT. They baited me with high fast internet speed that no one would say no to and then been throttling my speeds every day after. I will be downgrading my capped data plan for now and once again moving on to the next rip off ISP.

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Fenwick50
, US
Aug 29, 2018 12:23 pm EDT

We were with US Cellular for 10 years. They would send "You qualify for FREE UPGRADE PHONE!" notices in the mail. If I went into my account, same thing free upgrade! Go to the store the Free upgrade S9 is $35.00 a month. There is no customer appreciation, poor connectivity in Vt, and questionable in store service. "Change carriers if you don't like the service." The BAIT AND SWITCH was the final straw though. We bought over $2, 000 worth of phones elsewhere and terminated US Cell

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11:26 am EDT
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U.S. Cellular / United States Cellular bad service with costumer service liars

Us cellular robbed me by adding a $25 reactivation fee for being late less than one day for payment they are punishing there costumers! Plus I had this plan for 2 years now and I moved to a new house there is no signal at all, always roaming or nothing. I called them more than 6 times regarding this problem and all I get is lies and telling me that we have a problem in your area with the towers and we fixed it and nothing changed for 30 days I had no service they didn't even apologize like it's my fault I pay $86 (that's plus tax) per month for nothing! I lost even tow job interviews because of there crappy service and costumer service, I can't wait to switch to something better god I wish they go bankrupt! If you go us cellular you are out of your mind!

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NHGirls
Hillsboro, US
Nov 09, 2012 6:44 am EST

We were told by the customer rep at the the US cellular location to NOT return the 2 phones they had sent us until we recieved a phone that actually worked. I now have one rep at Us Cellular in Hillsboro NH telling me she Never Noted anything in the computer because she thought everything was wonderful! The reps on the phone now have no notes as to was was going on in the Hillsboro location and we are now being charged over $1500! Not to mention overdraft fees!

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M Phillips
Racine, US
Jan 09, 2010 9:05 pm EST

Why is USCellualr an unsupported carrier 4 everydarnthing!?!?!? We can't enter contests or receive any prizes or rewards by entering cell phone number! I have missed out on soooo many things. This is ridiculous. For example, just now I was the 100, 000th customer for Dennys.com and was so excited that I was going to receive free beverage and meal...until I had to enter my cell # and carrier! UNSUPPORTED but it lead me to this website...thank u. C'mon us cellular get with technology! We spend money for these phones just like every other company but we don't reap the same benefits! What's up with that?

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christopher avery
Bayboro, US
Aug 27, 2014 11:50 am EDT

my name is christopher avery on aug.4, 2014 uscellular took $25.00 off my card with me telling them i dont have no accouts with them and when i spoke with them on the phone they told me they was not going to put it back so all i want is my $25.00 back so my account want get close

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Cheeky_moose
Tipton, US
Oct 08, 2011 4:23 am EDT

Theres a five dollar late fee the first time. The $25 doesn't come until you're WAY late and have received warning messages on your cell phones. You're not entitled to service you don't pay for

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OhWowReally
, US
Jul 01, 2011 10:04 pm EDT
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"US CELLULAR ROBBED ME BY ADDING A $25 REACTIVATION FEE FOR BEING LATE LESS THAN ONE DAY FOR PAYMENT"

- Right, because you were late and they shut off your services. Pay your bill on time and you won't have this problem.

"I MOVED TO A NEW HOUSE THERE IS NO SIGNAL AT ALL, ALWAYS ROAMING OR NOTHING."

- First, you should have checked first to see if there was coverage in the area. Second, it may not be the tower, but something else that is interfering with the signal, such being to close to a radio tower.

No, I don't work for US Cellular. Yes, I am a customer of their's and have had nothing but awesome service. These issues sound like they were of your own creation.

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M Phillips
Racine, US
Jan 09, 2010 9:06 pm EST

Sorry 4 typo that is USCellular!

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6:46 pm EDT
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U.S. Cellular / United States Cellular phone, staff, billing

US CELLULAR is fooling customers.

1. US Cellular is the worst. Products and services are cheap but it is not worth it. The high blood pressure that they will give you will make you spend more money because you will end up in a hospital with high blood, head ache or migraine.
2. LG Banter- Dont waste your money on it. The touch screen does not really work. I program my phone to silent whenever I have a meeting, and guess what? It rings to volume 5 so many many times.
3. After you load minutes on your phone, check out the amount after a few days or every week, cause they can change for unknown reason. If you load $40.00, change it, it may switch to $35... and you will consume all the minutes without really using it. It happened to me.
4. Beware when you call customer service, cause they tend not to accomodate your call by telling you that the phone is not registered in your name and you are not authorized to make the transaction. WOW! That is the best strategy to avoid working. They must be so tired of answering phone calls and they are inventing and reinventing ways to runaway from us and our calls.
5. And US Cellular, if you need my money for my rebate, you can have it. Just buy a good working spare parts for your phones. Fix your samsung mesmerize too. I can't login to google, i can't purchase from the android market and the notification is not working. Is it a smart phone? It is dumber than I am. Why do call it amart phone? I am dumb for wasting my money on a monthly service and for those defective HITECH phonies, oh, I mean phones. If gas wrere only not too high, I would have gone to that far away place where I have purchased these phones before that 30 days trial period.

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U.S. Cellular / United States Cellular wireless internet billing

Us cellular has what's called the belief plan. It is centered on the belief that their customers are stupid.
I had a us cellular wireless internet plan that allowed 5 gb of data exchange a month at a flat rate. Overages were set at a certain amount per mb used over this plan. I check usage religiously on my computer to make sure I never go over, and, in the five months I had the plan, never really came close.
The bill for january comes in and it shows overages to the tune of $200. I immediatly call them to dispute the claim. This is a story about the series of lies and misinformation various employees told me.
The first person I speak to tells me that the usage information I get from the 'connection status' screen offered in the software that comes with the equipment is inaccurate and shouldn't be counted on. So I ask her to tell me what my usage is for the current billing cycle and also for the billing cycle before the one being disputed. Both values are within 3% of what my "inaccurate" connection status screen showed. That lie didn't work, so they put me on hold and send me on to the next guy.

The next guy also tells me the connection status screen is inaccurate, but he has a different reason. He tells me that it is because that screen is only showing me total data received. I clarify this by asking him if he means that it does not show total data sent and total data exchanged. He says yes that is what he meant, so I proceed to tell him the screen shows three rows of usage. One that says total data sent, one that says total data received and finally one that says total data exchanged. His response, incredibly, is something along the lines of "hey that's just what this other guy told me." good to know the poor business ethics is pervasive over there at us cellular.

The last person sticks with the inaccurate connection status screen, but also has a different strategy. She tells me that I must have unplugged the equipment from my computer because when one does that, it resets all the usage rates back to zero. Well, i've never unplugged the thing, but I asked her to hold on while I unplug it and restart my computer. What a surprise. The connection status screen didn't reset to zero [censored] she said it would. The number was the exact same as it was before I unplugged it.

When I disputed the bill, they call back five days later to tell me that their "thorough" review shows that their information is correct and that I owe them the $200. Uh huh. I don't know why they don't do that to everyone if there is no way one can honestly dispute the claim.

Us cellular, like any wireless provider, doesn't really care about their customers. They make so much money they could care less about any of us. We're all going to have to accept that, but what I can't accept are the outright lies these people tell you in their belief that you are completely stupid. I'll pay the broken contract fee to these criminals, but they won't get the $200. And neither i, nor my wife, nor my eight children will ever spend a dime with this corrupt company again.

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mc87613
Oshkosh, US
Jul 21, 2011 10:19 am EDT

I agree. I used to have a Blackberry and switched to an Android. The customer service rep never informed me that there was a limit on how many gigabytes you could use per month. I had $400 dollars worth of excess charges for two months and then they decided to shut my internet off because I was using too much data. The customer service rep told me that nothing was different about the Android and so I just skimmed the contract before signing. I haven't really used the internet THAT much and didn't even know I should connect to a WIFI. Now that I know, I have tried to connect but I keep getting disconnected each time. I went to the store and they were not only rude but couldn't tell me what the problem was and how to fix it. I have looked at other companies and most have unlimited internet access. I'm trying to get out of my contract and switch. I have been with US Cellular for over 10 years now so they just lost a loyal customer.

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amyinWI
Plymouth, US
Mar 30, 2011 4:11 pm EDT
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I had the same thing happen to me, although, I didn't even know about how to track my data usage. When I called to dispute the charges they "generously" gave me 1/3 off of the $200 charge. I called back this morning after checking my bill and trying to figure out how I could have gone over so much on my data plan. The rep I talked to this morning put me on hold for 18 min. so SHE could figure out where I could find my data usage online. Ends up the only place I can check usage...on my bill for the month! Sorry but that doesn't help me after the fact. The answer I got from the second person I talked to this morning was that I was actually getting "a good deal" because the overage cap saved me from having to pay $600. What a load! I filed a complaint with the FCC this morning. This should be illegal!

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U.S. Cellular / United States Cellular wrongly billed terrible customer service

I had a problem with us cellular after over three years as a loyal customer who paid on time each month. I changed my contract and added my husband to a new family plan. They messed up the address and didn't cancel my old plan. I paid what I thought was my bill for the new plan but our service was suspended because I didn’t receive a bill. I was threatened by customer service rep to pay up or else when I called to find out why my service was disrupted. Four hours later on the phone I was fed up. Three months later I was with a new carrier and still get bills from them even though we agreed to let my contract end without fees. I went to a local us cellular to pay up. This was, according to christine, customer relations, then tracy was the end. She was sorry to lose me as a customer. I just got another bill for nov. My service ended official on nov. 11. I didn't have the phones. I was out a lot of money just to get rid of us cellular. They forgot to cancel the contract after all that. Customer relations department is full of condescending and sometimes outright pathetically incapable people who couldn’t complete any task set to them. One particular condescending person from customer relations, george, mocked me and repeated everything I said on december 22, 2010. This isn't the first employee to treat me this way and I am sure I am not the only customer and former customer to be treated this way. What is wrong with this company? Every game I go to at us cellular I will give out their e-mail and address to any upset customer and former customer. Tds has a controlling interest in us cellular. Send your complaints to them. I have.
[protected]@teldta.com
Tds board of directors
C/o corporate secretary
Telephone & data systems, inc.
30 n. La salle st.
Suite 4000
Chicago, il 60602

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MargieMagic
Portland, US
Apr 28, 2013 3:12 pm EDT
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lapping over is double billing. Doubling the profits.Small claims court with your bill is compoundable. Its only under fifty dollars (refundable) when won/awarded with actual bill. The difference should be rewarded with a termination of agreement. good luck!

Margie

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10:54 pm EST

U.S. Cellular / United States Cellular scam

My wife and I have been with us cellular since 2004. We have for six years always paid our monthly charges. As uscc added more features, national calling plans, easy edge, and other services. As the company grew, we upgraded services and price of monthly bills. After 6 yrs of customer loyalty in may of this year we, for the first time wanted better phones than the.01 freebies.in may the htc pro touch ii was on special and I was told out of stock and could not get a rain check to lock in that special price or pay for the then and wait till it come in from being out of stock. On both options I was told no. Then in november there was a smart phone sale and both me and my wife wanted to take advantage of the sale price and then again have to increase the monthly price to accommodate the smart phones. Again we was told no we are only 6 months through the 2 yr contract not eligible for discounted equipment but we could go ahead and change to a belief plan and receive 2600 points for 6 years and still not be able to upgrade till november of 2011. We have spoken to the relations dept and customer services which also informed us we have to pay the msrp on phone or wait till we can renew next year! Now on tv tonight us cellular is giving any phone free to new customers. Yet a customer for 6 yrs I was told sorry deal with it or disconnect services. After 6 yrs this is the only issue/complaint I have had with us cellular and they would rather lose me as a customer than to resolve my problem.

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Cheeky_moose
Tipton, US
Aug 09, 2011 9:21 pm EDT

If they were to let you in on a promotional price 18 months early, they would have to let _every_ customer do so. Financially speaking, that would force them to increase pricing on the phones to make up for lost revenue. The documents you sign (not necessarily the contract) states how long you have until eligability. It's no secret that 6 months in you can't change your mind. -- As far as a phone your friends won't laugh at, you need some differnt friends.

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8:11 pm EST

U.S. Cellular / United States Cellular fraudulent billing practices

I had been a customer of us cellulars for approzimately 5 years (I too was not rebated my $30 fee due to "incomplete or lost" application). I was required to port my phone service to a us cellular competitor due to a company directive. My new provider ported the number, then us cellular never mailed the final bill. I would suspect that would be due to my paperless statement billing option. At this same time, I was denied access to my account via the website where I was no longer a us cellular customer.

After 2 months, us cellular mailed a delinquent notice, with a late fee inluded, then sent the bill to collections 7 days later. No itemized bill or contact with me ever arrived via the us mail prior to the delinquent notice. I requested an itemized bill from us cellular be mailed to me and us cellular recommended I "partner" with my local post office to find out why the bill was never delivered to my billing address (paperless statements?) and I had to stop at an office and request a printed copy.

Long story shortened, this company refuses to accept any responsibility they neglected to mail the bill and has turned me over to 2 seperate collections agencies, not a very pleasant process. They have as well reported this to the collection bureau putting a mark on my impecable a+ credit rating.

After researching this with the state of maine bureau of consumer credit protection, I have found that I have rights afforded the consumer under the "fair debt collection practices act" that us cellular likely doesn't want you to know about.

This matter will be cleared up with no help from us cellular what so ever. Anyone that is interseted in cellular service dedicated to customer service, I would not recommend us cellular. Not only are they terrible at assisting with billing issues, but they are completely unfair as well. I would also recommend anyone that is having billing issues with the company research their states ag's website. It was very helpful to me.

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Lynda Ellis
South Gardiner, US
Feb 09, 2012 11:23 am EST

We are having the same exact issues with them, we never received a bill stating we were past due, they sent it to the collection agency I refuse to pay it, they tell us since its gone to collections they can't help us we need to talk to the collection agency to dispute it we did and the collection agency sent us back to us cellular to dispute. How are you clearing up this matter?

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U.S. Cellular / United States Cellular disconnect

This is the complaint that I just submitted to US Cellular: I am extremely upset with your company and do plan on changing carriers. We had a past due balance of $137. I called on Nov 9 and made a pmt of $110 over the phone with my debit card. I told the rep that all I had available that day was the $110. I also told her I was working out of town and would not be home until Sat Nov 13 and that I would pay the remaining $27 online that afternoon. I go to leave the hotel this morning and my truck wouldn't start. I try to call for help and guess what, my phone has been shut off. This was about 7:30 am. Again, I told the rep that the remaining $27 would be paid this afternoon. I called US Cell when I got home today and was told that my promise-to-pay had NOT been noted in the file and the only way our phones would be turned back on is to pay not only the $27 but also the current month bill. It definetly isn't my fault that you have nitwits working customer service that cannot note files correctly and I will not pay a $25 per line reconnect fee. I did tell the rep that today, so just in case he failed to note that you're aware of it. As soon as we can, we will be switching carriers. You disconnect 3 phone lines for a $27 balance. Unreal! You are the worst. I will also publish this on the US Cell complaint blog.

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U.S. Cellular / United States Cellular signal insurance & us cellular

my piece of craps phone totally died after i dropped it, not that it wasnt dying anyway..i made an insurance claim but the denyed it even though i pay insurance and my bill monthly.. the ended up telling me my claim was bogus and to by a new phone. even after i threatened to leave their service.. the also told me that that they were inface willing to sell me a used phone, i guess to ease my pain..

i took the time to send their customer service dept. a complaint.. here is their response and a response from a friend of mine after i forwarded the mail to her..

HI Allan,

I am sorry to learn of your interest in canceling your U.S. Cellular Service. We strive to provide great service to all of our customers. You have been a customer with us for two years, and I regret to learn we may lose you. Your business is valuable to us and I would be happy to resolve any issues so you may stay with U.S. Cellular.

I know how important it is to receive a prompt resolution for your request. I would like to apologize for the delay with our response. While it is our goal to respond in a timely manner, due to an overwhelming amount of emails we were unable to meet our usual response time of 1-3 business days.

After reviewing your account, we show a claim was filed (claim # [protected]) August 2010 for mechanical breakdown. On August 8, 2010 we called insurance representative stated that the claim was filed online and typed on incident form "screen won't work". When our representative contacted you to gain more information regarding the incident it was stated that there was physical damage. But when filed the initial claim online it was noted no damage or incident occurred. I understand how frustrating it is to experience problems when filing an insurance claim.

Allan, when a customer file an online claim there are specific questions of what is wrong with equipment and if anything has happened. Your claim was submitted as "No". When contacted regarding the claim it was mentioned that the phone was dropped. Allan, because of the many false claims the insurance company get, once a claim is filed, information cannot be changed. That is the reason the claim was denied. We are not accusing you personally of filing a bogus claim.

We truly hope you can understand the importance of providing accurate information with any carrier and we are not personally attacking your character. Customer satisfaction has always been our company’s primary goal. We strive to provide all of our customers with the ideal experience in all dealings with our company. I recognize we did not meet these expectations when you spoke with our Customer Service Department or your visit to our store I can understand the frustration it caused.

Allan, have you heard about our Overage Protection service? With Overage Protection, we will send a Text Message directly to your phone alerting you to potential overages before they happen. This feature monitors both your minute and text message usage, and is a great back up plan in case you have an emergency or a big event that causes you to use more minutes or texts than normal. You truly get peace of mind in knowing you will not get a surprise on your bills. Best of all this service is totally free of charge. To receive these alerts, you may enroll though our Customer Service Department at the number provided below, online at http://www.uscellular.com/myaccount or at your local U.S. Cellular store. To find a store near you, please visit our website at http://www.uscellular.com/storefinder and enter your ZIP code. Additional information about our Overage Protection service can be found here: http://www.uscellular.com/overageprotection.

Allan, I sincerely hope you change your mind about leaving U.S. Cellular® and allow us the opportunity to regain your loyalty and trust in our service and products. If you have any further concerns or questions please do not hesitate to contact our Customer Service Department at the number referenced below and we will be there to help. For more immediate assistance you may contact our Customer Service Department at [protected] or 611 from your U.S. Cellular phone. Our store associates will also be glad to help if you prefer to stop by a store. To find a store near you simply enter your ZIP code at http://www.uscellular.com/storefinder. We appreciate your business and look forward to assisting you in the future.

Sincerely,

Cliff R.
Customer Resolutions Support
U.S. Cellular

Wow, I'm astounded that US Cellualr isn't willing to work thru an insur claim mix up to keep your business...incredible. The fact that it would cost them next to nothing to resolve the issue and retain u as a customer. makes their response even more incredible. It's crystal clear that u are in fact not a valued customer and complaints aren't handled on a case by case basis. Of course the company's true interest lies in profit. Profit begins and ends with customer satisfaction. When a customer takes the time and effort to complain extra consideration needs to be given. US Cellualr does not want your business. I'm ..###'em [censored]. Wow.

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Update by disgruntledinkenosha
Aug 20, 2010 8:16 am EDT

i plan on telling every one and starting an anti us cellular facebook page.. an all out anti us cellular campain is so in order! all the while using their service.. until my contract is up.

Update by disgruntledinkenosha
Aug 20, 2010 7:59 am EDT

i also wanted to say.. since i could compain about this paticular issue all day.. when i called the signal they told me the claim was denyed and that the phone was under warrenty, when i went to us cellular they told me it wasnt and i would have to pay to have it repaired.. which is when i took the peice of crap phone to another cell store..ultimatly after all that happened with the denyed claims and the phone run around and being on hold with us cellular a nice young man at mobile one in kenosha wi. ate the cost and gave me another phone exspressing his disgust with us cellular and signal insurance.. how crazy is that a 3rd party dealer saves the day for a company that huge?

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Sue Munson
, US
May 02, 2015 5:09 pm EDT
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Attempted to get a pay as you go program. US Cellular had such and was sent a SIMS card to start their service (the SIMS card was FREE). The SIMS card did not work and called their customer service# to state the problem. Multiple calls and emails were sent by me, all within 2 days of receiving the SIMS card. 2 of the customer service reps were absolutely nasty. 2 tried to play "phone repair" expert. Because there was no solution to the problem I made multiple attempts again to cancel their pay as you go service. Good luck with that. Today I received a $127.76 bill from a company called Debt Recovery Solutions, LLC and called US Cellular to get them to notify their "collection goon squad" that there was a VERY BIG MISTAKE here, and it appears, deliberately so. Called US Cellular and was told several things, #1 - they have no knowledge of this (my) account and #2 - they do not recognize this debt collection company. This phony bill now on appears on my credit report as an unpaid debt. I never used US Cellular because of the faulty SIMS card. There is not even one minute of use, period. I cancelled via phone and email. Spoke with some smug SOB called Patrick who informed me, in so many words, that they have no record of the debt collection agency and I had to solve the problem myself. US Cellular is corrupt. Period. Funny, was asked what my cellular phone number was numerous times and couldn't supply it. I never had one. So it begs the question, if you do not have a working cell phone number how can you run up charges on a phone that doesn't have a working SIMS card?

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slbrotherson
Wall Lake, US
Dec 07, 2010 4:24 am EST

Signal insurance is not insurance at all. First of all the $50 deductible pays for the phone you are paying the monthly premium so Signal is out nothing. I had hail damage on my home I paid Home Mutual a $1000 deductible and they paid for my $17000 roof and windows, I added up the annual premium for the 10 years I have own this home and I was ahead. My premium with 100% replacement was under $10000 for the length I have own this home. That is insurance! I pay almost the same in Signal Insurance as I do in home owners and my home owners covers a $250000 home Signal barely covers $1000 worth of phones. This isn't right. My husband drop a "die grinder" while working on a Semi and it hit his phone. I'm getting reading for tax season so we used one of our old phones for a loaner. I set it on my desk and it got buried for 3 weeks. For the first time I filed a claim on line. Unsure of the date I guessed I was wrong my 8 days. The idiot who set up the on line claim asked for the "serial number" from under the battery. Well S/N [protected] looks like a serial number. It wasn't but I continued with the claim. Got a phone call from Signal needing the "serial number" idiot the number they needed was the 'MEID#" I had a tax client sitting with me and I have a sinus infection so needless to say I couldn't hear very well because I was busy and my ears were clogged. They denied my claim the phone I was claiming on was not active at that time of damage. After three people at Signal and them hanging up on me I called US Cellular. Was I impressed, NOT!. A customer for 9 years at least a 3 phone plan roughly $210 a month for US Cellular. Afternoon customer rep tried Signal and was shot down so she said "sorry". Evening customer supervisor was only helpful with the "buy out" cost of $240 for all phone contracts, my usage but he was awesome with the usage TY told me to tell my new carrier that I had a 1000 minutes mobile to mobile and to make sure I have it in my plan with a new company. Hey TY ever heard of "balls"? Apparently not or you would have stepped up for me. Needless to say they gave up a customer that had generated and paid over $18000 in revenue for a FREE REPLACEMENT PHONE. I would love to leave a cell number or email but I like my privacy and tax season is coming. Don't give up and if your mad use cuss words the customer reps aren't phased by them and it makes you feel better.

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byancey
Kansas City, US
Dec 03, 2010 5:23 pm EST
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Ugh! At least I am not the only one who has been frustrated with The Signal. I had my daughter's stolen phone replaced this summer only to have the replacement phone suddenly die on us. When I called to inquire about warranty repair, I was informed for the first time ever that it was a refurbished phone with only a 90-day warranty. The Signal made no attempt at all to work with me on this; however, when I called US Cellular to complain, I was transferred to a very kind customer service rep who made several offers to help me get a phone for my daughter. I will not purchase cell phone insurance again...what a gigantic waste of money!

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U.S. Cellular / United States Cellular do not use

A couple of years ago we moved to an area that u s cellular did not service so we were unable to use our cell phones because we could not get a reliable signal. I called uscellular and their only response was to tell me how much longer I had on my contract. 6 months. We paid for the service for the next six months while not being able to use our phones, except for our daughter who was away at college. When the time was up I called and told them I wanted to cancel my plan. The csr was very nice and told me I only had to pay my current balance and my service would cancel at the end of the month. This we did. We chose another carrier and plan. Our daughter wanted to keep her number which we did. 2 months later I received a bill from uscellular for $150. Then a credit for $34. I called and asked why I was being charged for a service I no longer had and was told because we "ported" the phone number. I wrote and email in complaint that cell phone companies were not allowed to penalize customers in this manner. I received a reply that it was not because we kept the number but that we did not cancel the service since we kept the number and my daughter had 5 months left on her phone even though it was a family plan. I did not pay the account, I am now being hounded by collection slime, 2 years later. I again contacted uscellular and I am being charged $175. They said it was because they needed to recoup money from the "free" phones they give. If I had been told this originally I would have just returned the phone to them, because as we all know you can not use a phone from a different provider. They have given me 3 different answers to the same question. U s celluar is the worst cell phone provider. Do not use them no matter what. They charge for service they do not supply and then keep on charging.

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U.S. Cellular / United States Cellular cell phone won't notify of missed call

The two lowest-price phones offered by US Cellular, both LG models, do not allow the user to be notified if a voice call was missed.

LG says this change was made per US Cellular specifications. If you want this basic feature you have to pay US Cellular at least an additional $50.00 for a phone with this feature. The local sales staff were not aware that this feature was removed from the latest LG phones. Their customer service said this was a "free" feature, and because of that I was not due any compensation. At a minimum they should warn people that this feature was removed.

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Mr. Bravo10
Naperville, US
Jul 21, 2010 11:49 am EDT

its a free phone... you get what you paid for hahahahaha

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U.S. Cellular / United States Cellular phone bill

Back last year in July 2008 I had gone into U.S. Cellular and paid my monthly bill of $82. My mistake was that for the first time I paid it in cash because I had not run by the bank to deposit the cash into my account. Two months go buy and I get my bill stating that I owe over double what I normally have to pay. Everyday I had collection agencies calling me saying I needed to pay this bill that I had already paid for in July. The person I paid the cash to had pocketed my money, and I didnt have the receipt to prove it. It taught me a huge lesson to never pay in cash and to really hold on to EVERY receipt.

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U.S. Cellular / United States Cellular crappy customer service!!

I have been a customer of UC Cellular for a few years now and have not been so disgusted with a company in a very long time until today...Once, I tried to make a phone call today it stated that my service had been interrupted for non payment. Now, it has been pretty rough lately for my family and I, so a few weeks ago I had contacted US Cellular to make a pay pmt plan (they only give you 3 payment plans per year)...I explained that I would pay my bill last week in full...Stuff happened and I was not able to pay the full balance, but I did in fact pay my past due balance which was almost half of what I originally owed them last week..Today, when I'm trying to make a call, it states that my phone service has been interrupted due to non pmt...It then directed me to a representative..I verified all my personl info with this person...I ask why they shut my service off, she tells me due to what i currently owe...i said i made a past due balance pmt last week which your company so graciously took..she says, well your pmt plan was set up for balance in full and since that it was not paid in full as agreed they turned your service off...Now, I ask if they could turn it back on and set me up with another pmt plan and she says no...I'm like, looking at my acct i know you can see that i have been a longtime customer and for the most part i pay my bills on time...i finally hung up on her and then called back in to speak to a manager and he would not even help me...What kind of cell phone company shuts your service off after you paid on your bill and when times are hard?! I could see if I never paid my bill, but i do pay my bill...I even told them that I would pay the rest of my balance at the end of the month...So, now they would rather not care about their customers during these rough times..That is not customer service in my eyes and I would never refer a friend or family member to deal with a company like US Cellular!

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Cheeky_moose
Tipton, US
Aug 10, 2011 12:19 am EDT

You didn't follow through on your payment plan then were upset when they wouldn't turn it back on and allow you to dig your self a deeper hole? Or allow you to make another payment plan without following through with the first?

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U.S. Cellular / United States Cellular horrible service, rip off phones, false billing

U. S. Cellular are the biggest scam artists! We were sucked into their service by the supposedly low fees. In the first month the phone went bad but instead of telling my teenage son it was a recalled phone they made he pay cash to get a new phone and told us we could not cancel our service because we had damaged the phone. This was all within 3 weeks of getting the service. In a two year time frame we had to buy phones, of course they never were warranted, some were rebuilt in store where we had to pay cash. After enduring 23 months of service so we could complete the contract my sons phone was stolen. We we notified U S Cellular they said because it was so close to the end of the contract we would not be billed for that service. Approximately 6 to 8 months later I started to get collection calls. They said the phone wasn't stolen and that I not only owed for the last month but for the crazy cancellation fee. Three years later after I thought it had been resolved I am getting collection calls again on my cell with a number that I had for over 10 years same provider.

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karenbj
, US
May 19, 2016 11:33 am EDT

My advice to anyone thinking about switching your home and internet to US Cell! DONT DO IT! They lie and tell you you will have service and after a year of dropped calls and internet they turn around and tell you they only cover 5 miles from the tower and you live 6.5. Now the kicker for $450 discount price $250 they will sell you a booster. And don't let them send you equipment even when you send it back they still add another year on your contract! Worst company ever!

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karenbj
, US
May 19, 2016 11:34 am EDT

They just charge you money and give you no service.

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CaptRon15
Roanoke, US
May 17, 2011 7:05 pm EDT

I have been a customer with US Cellular for 10 years. I recently discovered that they were billing me $9.99 a month for what they described as a third party vendor. They said I must have subscribed to this vendor in response to a text message the vendor sent to my phone. This is BS, I never solicit or subscribed to anything or anyone through my cell phone. The vendor, Bid and Win Inc., told me that it was actually another vendor doing business as Mobile Media Soluctions Inc. that was recieving the subscrition payment from US Cellular and that they, Bid and Win, could transfer me to that number. After being transfered and going through the prompt menu and waiting for a customer represenitive The same person answered the phone giving the same name as the represenitive from BID and Win. I reconized his voice and immediately told him that he was the same person I talked with from Bid and Win. He denied this which is a blatant lie. I could not get any useful information on how they came to be billing US Cellular for services I never authorized; nor a refund from these theives.
In my opinion, US Cellular is in bed with these crooks and are financially compensated for collecting the booty they steal from US Cellular customers. Be Ware!

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lovebirds695
Watertown, US
Feb 16, 2009 4:01 pm EST

i hlad charges on my cell phone that i didn't do, i like to know how i can get them to quit billing me for this

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frosted2
Brookfield, US
Sep 23, 2011 11:23 pm EDT

first off, be careful about providing your phone number to an innocent looking online form or you risk giving them permission to bill your cell account. secondly, you can request that your cell carrier to block third party addons to your bill. we had a similar problem so we feel your pain.

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MAC
Alabama City, US
Feb 16, 2009 4:07 pm EST
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FIRTS OFF I WOULD SUGEST THAT U CONTACT UNTIED STATE'S CELULR INTSED OF COMPLAIBTSBORAD UNLES OF CORSE THOSE CHARGE'S HALF BEEN FOUND TO HALF BEEN COMNG FROM COMPLANTSBOARD, IN WHIHCH CASE I CAN NOT HEPL YOU AND I SUGEST YOU TOO CONCACT THE WEB SITE AMDINISTRETTOR'S FOR THIS WEB SITE MY GFREND! SINCRELY

BLESSINGS

Dr M A CARNARVORO

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U.S. Cellular / United States Cellular harassment

My daughter signed a contract for a cell phone and even though she does not live at this address and didn't when she signed up and didn't ask for permission to use such information I seem to be now trapped when she failed to pay her bill. I recieve at the very least 5 calls per day for the past three weeks. They come at different times of the day. I called the number twice that they leave and they tell me that since I am not the contract holder I am not authorized to change any information on the account. May be a good thing however Why then am I 'AUTHORIZED' to receive the calls. I would probably have let the matter play it's self out however I was recently injured at work and I am home most of the day and night and I sleep when ever I can because the pain from my injury doesn't allow me to keep any sleep schedule. My problem is that when I spoke to the company they told me that it wasn't their responsibility to check out every customer I believe it should be mandatory for the emergency contact number to be checked and if it isn't in the same name of the would be contract holder then the person it does belong to should have to sign that part of the contract' before 'their name or number or address can be USED for such purposes. Please see if there are any guidelines that cover this type of harrassment.. You have helped me not to long ago with a problem I had with AT&T and that problem has not returned.

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Mr. Bravo10
Naperville, US
Jul 21, 2010 12:04 pm EDT

*** are you kidding your daughter cause this problem b/c she didn't pay her bill... tell her to fix it by calling in and having that number rmoved and if you would have raised your kid with some sort of responsibility and ethics she would pay her bills..

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upathetic
Converse, US
Oct 08, 2009 1:47 pm EDT

Turn off your phone ringer and let voice mail pick up all calls. You can answer the ones you want to and delete the rest.

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U.S. Cellular / United States Cellular rebate

U.S. Cellular offers rebates on new phone purchases. This is the second time that I have applied for different rebates on two different new phone purchases. I have gone thru the headache of double checking to make sure that I have enclosed all of the information that they require. This is the second rebate that they are saying I will not get due to not submitting all of the information. They will not accept a photo copy of the UPC code off of the phone. How can I send the ORIGINAL a SECOND time? What a SCAM! I am not alone in this situation~check out the U. S Cellular website. There are a ton of complaints listed there for the same reason. Don't expect to get a rebate~unless you are one of the lucky ones!

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Brian Sesco
, US
Nov 04, 2023 9:23 am EDT
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I bought a new sim and refill card for 29$.i tried adding the card and the service never came on after saying it went through.I called coustomer service to resolve the problem and after being in hold for a half hour I was cut off.No attempt was made by the agent to reconnect with me.

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LauraRich
Mauston, US
Oct 12, 2023 3:52 am EDT
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Requiring payment for equipment they failed to support. Home internet service that had more unusable down time than operation. Tech Support that claimed the service area they approved in advance is now unobtainable and recommend seeking service elsewhere.

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Dennis Ruble
, US
Sep 03, 2023 7:20 am EDT
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You owe me money and you will not send it to me. I called the first time and the guy hung up on me. I called the second time and that guy said it would be back in my account within 2 to three days a lie because it wasn't. Call three four five and six all said some other sorry excuse. Just give me my money back. Thieves.

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David Suhr
, US
Sep 21, 2015 4:37 pm EDT

Exact same type of issue that I have had with rebate one excuse after another for not honoring it.

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U.S. Cellular / United States Cellular rude misplaced calls

For the last 2-3 months we've received a recorded message for "Christopher Stokes" and instructed to press 1 to connect. After ignoring the persistent call (1-2 times a day), we attempted on two different occasions to explain to the "operator" that there was obviously a mistake - there's no one by that name living here. The individuals were extremely rude, arguing that C.S. had identified our phone number as a contact. Furthermore, when I requested to be removed from the call list, I was advised that I would continue to receive the calls and was disconnected. I contacted US Cellular on 6/5/09 and talked with Desiree who assured me the phone number would be removed from the system. We are still receiving the harassing phone calls today (6/15/09).

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