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US Cellular / beware of us cellular tactics!

1 United States Review updated:

When I was in NC I had US Cellular phone service for several years. My phone kept disconnecting and they said a new phone would pull in all the new towers.

I accepted a new phone, not knowing that it renewed my OLD contract, which had all kinds of original "agreements" that was not on the new sheet they had me sign. Several months later I accepted a job in Florida and guess what--US Cellular isn't IN Florida. When I have phone problems where do I go--nowhere. I'm still being billed NC utility tax and haven't lived there for over a year! Although I've payed many times the value for this phone (very basic--no flip, no camera, no nothing--it's a PHONE!), they insist on wanting to charge me a $200 cancellation fee. I dug through my old files and sure enough, on the ORIGINAL contract, they said if I moved to where they weren't TUFF! All the numbers have now rubbed off this phone. This summer as soon as June rolls around I'm going to throw the damn thing as hard as I can into the Atlantic!

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  • Ma
      12th of Aug, 2009
    0 Votes

    Cellular phone service taxes are determined by the area code for your phone number not by your address. You can also have two different phone numbers with area codes from two different states resulting in being charged taxes twice.

  • Ti
      20th of Aug, 2018
    0 Votes
    US Cellular - commercials
    Richland Center
    United States

    The US Cellular commercial with the parents, the mother and father, tied up and the child eating chips in their faces needs to be pulled off of the air, its very degrading and offensive. I can't believe that your company would air a video like this. It's discriminating to parents and shows no respect.

  • Ve
      3rd of Sep, 2018
    0 Votes
    U.S. Cellular - lazy custumer service and slow. - iowa
    United States

    Custumer service are lazy and slow. We waited for 2 hours just get help so I get a new phone. One lady was helping customer was talking about about her cat?? She taking her time amd here we are waiting for almost 2 hours. So we left. I was so mad.

  • Us
      19th of Sep, 2018
    0 Votes
    US Cellular - cell phone
    United States

    Omg why do you have to wait so long when you come into one of the stores. It's absolutely ridiculous they should hire more help this is really crappy. I have a prepaid phone so I can cancel anytime and go with another company. Your representives are so slow they should have someone who just takes payments.

  • Gi
      22nd of Oct, 2018
    0 Votes
    U.S. Cellular - billing department
    Madison, WisconsinMadison
    United States

    On Tuesday June 20th I received an email stating my bill was ready to be viewed...the bill was only $88.25, I sent an email requesting explanation. Instead of an answer I received an email that same day an hour later only this time the same bill for the same billing period now read $138.65 is due on the same day for the same billing cycle
    No email

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