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I received 2 charges to my bank check card, each in the amount of $14.95, from UOL Juno Online. These charges occurred in November and December 2009. When I called UOL Juno [protected]), they asked for my contact information so they could locate the account, which was for internet service. I gave them my telephone number but they did not have it on file. However, they were able to locate the account using the credit card number they charged. The info they had regarding my address did not match my current home address and when I asked them to tell me the address they had on file, they refused.
After locating the account, they told me that the monthly internet service that I was paying for had never been utilized and they then admitted that, because of this, it seemed as if the account was created fraudulently. It seemed to be a complete surprise to the agent, though. The agent told me that she was going to immediately cancel the service and refund me $14.95. When I reminded her that I had been charged that amount twice, she had to put me on hold. When she came back, she said they would credit me the full amount but it would take a couple of billing cycles to see the reimbursement. In any case, I'm going to notify the fraud department at my bank right now.
The complaint has been investigated and resolved to the customer’s satisfaction.
I canceled my account with Juno several months ago. However I am still being billed.
I have switched to Embarq DSL and am very satisfied with their service.
$25 was taken out of my checking account on July 20, 2007.
Thank you
We just got charged $9.95 from this company. Has anybody had any good results to stop them? We have already had to change our credit card once because of this type of thing. We don't want to go through that every other month. Suggestions, or solutions? Anyone?
Same thing happened to us.. Found a charge for $14.95 from UOL*JUNO ONLINE on my MasterCard. Looked back and found that it was the second month we were charged. Called the # provided [protected]) and after roughly fifteen minutes on hold, was told that this was a fraudulent account and the charges would be credited within one to two billing cycles as well as my "account" with them would be cancelled. The reason provided was that my credit card # was associated with a different name in their records.
My guess is that they are tacking charges onto whoever they can get information for, and getting to keep the money from those who do not find the charges on their account statement. Stay alert and review your monthly charges!
My daughter is now studying in USA & she has an account in Bank of America for paying the school fee. However, she found that there are unauthorized charge from JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA since 4/14/10 this year. She contacted BOA but the bank replied that according ferderal law, the bank could only refund for April, May & June's unauthorized charge!
I complaint that the BOA draws the money from my daughter's account monthly as follow:
04/14/10 PURCHASE 90630413018603444262401 ON 04/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
05/14/10 PURCHASE 90630513007541244262401 ON 05/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
06/14/10 PURCHASE 90630613040269344262401 ON 06/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
07/14/10 PURCHASE 90630713019083444262401 ON 07/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
08/16/10 PURCHASE 90630813013117044262401 ON 08/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
09/14/10 PURCHASE 90630914035322944262401 ON 09/14 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
10/14/10 PURCHASE 90631013013354844262401 ON 10/13 AT UOL*JUNO ONLINE [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting CA -$14.95
It stopped only in Nov due to my daughter's complaint to the bank. However, it happens again in Dec!
Anyone can tell who supervise the bank and that Juno Online which is the theft to the consumers who keep money in the bank? Which consumer advocacy agent can help us?
Very depressed to such a developed country of USA!
UOL Juno Online it is a BOBO, be careful
Saludos Amigos! Hello Amigos!
I´m having the same problem in my Master Card, I already have 3 charges from UOL Juno Online, and I don´t what type of servise they provide.
Thanks.
Berto from Puerto Rico
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