Unlimited Vacation Club
Reviews and Complaints

My husband and I went to the Dominican Republic and we were sent to this presentation at UVC by AMResorts Feb 10th 2017. After 5 hours we were talked in to joining the club by them telling us that the same vacation we were on that we paid $4500.00 for would have cost us $2200.00 and so we only go on one vacation now we could do two. That was a great deal to us . So after a lot of drinks and 5 hours of lost of this vacation we signed. The next day we went back and said . We are a little unsure the room we are staying in now is only going to cost us $502.00 PER week? And the best one will cost $913.00 per week? They said yes . We asked why so low they gave us a whole song and dance about rooms are empty and a full room is better then an empty one. Ok so I asked for log in so I can see rates they said we had to wait 10 days for log in because they set the site for us with all our benefits that we got when we are the deal after tons of calls they gave me the log in 10 days later . I log in and all the rates are 6 times what they told us we would get for the $23, 149.00. We gave them a deposit of $1199.00 and $5487.50 total of $6686.50. That is what I need to get back. This was sold under false pretenses.
I have made many phone calls and sent emails I am told someone will get back to you in 24-48 hours and then they call and say someone else will get back to you in 24-48 hours . I have told them I want a full refund. I am getting the run around . All I want is a refund because I was sold something that is not what it was said to be. I check with my travel agent and price was the same with him as with them. So why should i pay all that money for same thing i can get on my own?
Joann Simoes
[protected]@msn.com

I paid upfront enough to be able to book my free 7 nights. Now the club just locked my access to prevent me from booking. I have to spend another hour on the phone like I spent already just to figure out what and when I can book. All associated companies like RVI are totally useless as they offer you vacation miles from the beach. Looks like scam to me.

Coercion and Fraud, I'll keep this brief. Visited Mexico in August 2016 (I planned this for 6 months, a week prior to the trip I lost my job). I was met in the airport by representatives of the transportation company who present me with a brochure a map and offered a "tour" for a refundable $20 deposit. Once I arrived at the Dreams Resort, I was met with at least 3 different people aggressively setting appointments for this "tour" that would last 1 hr which turned into a whole day! The tour guide pitches at breakfast, whisks you off to other sister properties for the ooh ahh effect and brings you back to the stable where all the sheep are baited by Grandiose Posters of other vacation properties, champagne and bells - its loud it hot, etc. I tell the VP or whoever she was I was unemployed at least 5 times witness present. She asked what I used to do and what my salary was. She presented options for which I told her I wouldn't qualify, I didn't even have enough money on my debit card for a fee! Anyway, she had me fill out an application and I told her it would get denied because I had no income! she took the application asked for ID and debit card disappeared and came back - as predicted one declined and the other denied. The application she said would be used to run a credit check only so just use my former income to fill the placeholder since I didn't know what my unemployment amount would be. Lo and BEHOLD! This is what they used to qualify me. Fast forward, I contacted the Bank that issued a credit card associated with this transaction, unemployment documentation proof I was unemployed at the time and a police report and other support to the bank they used to get a down payment for this mess! The bank closed the account due to fraud based on proof and documentation. Here's the clincher...UVC placed a levy on my bank account day after thanksgiving for nonpayment on a product or service I never used, which was secured by a down payment deemed fraudulent by the issuing bank. NOW do I take this to the MEDIA? an ATTORNEY for illegal seizure of Government Funds for basic needs amongst other illegal and deceptive acts? Let it be known that it is 11/27/2016 rent is due on 12/1/2016 God forbid there is a delay what will that mean for me? People work very hard to have a vacation, what type of human being do you have to be to know your doing wrong and continue this? I pray the Universe returns every bit of karma to them all.

This report by a former employee says it all they have to be stopped! complaintsboard.com/complaints/am-resorts-un…

Unfortunatly Im one of many scammed by this company.My story like many others starts with A few hours of sleep from traveling to destination. We signed up for presentation breakfast that turned into 4 hrs. After no's, lots of mimosa, and promises of vacations with our family of 6 signed but never fully put the 25%down. Again not sleeping thinking about this I changed my mind. I spoke with the "manager" of front desk and told him not interested and wanted the $100 cash I put down. I tried to enjoy the rest of my vacation my finacee and I had planned and paid alot of money for. When I arrived to the states I checked my account and there were 4 charges from this company that I am now trying to get out of their "membership".Getting money back&canceling has been a nightmare. I want to tell my story because after research, I am 1 of hundreds of storys all similar. I am not sure how they are allowed to continue to do this. It started with the woman checking me in they are all in this scam. There were many after me signed up for presentation breakfast. I'm sure there are many great vacation clubs out there but this is not one of them. Very disappointed in Secrets for promoting this diceiving and dishonest circumstance.

We were very happy with the breathless resort in punta cana, on the second day we had some problems, ones we got to the front desk, same moment vip concierge asked us if we yet had a welcome breakfast, then he made a "reservation" for next morning, til, then he asked us if we got all of out coupons and offered us $100 for spa massage, we did not know it was for time/share unlimited club vac thing. Next morning when we come to front desk, we were advised about 90 minutes presentation and all! Whatever we decided to go and check it out! In the beginning everyone was pretty nice, guy who initially dealt with us was professional and not pushy, they showed us around and all! Then we came back to the office and then all magic begins! I was in sales for a while, so i knew how it will go, now ! We did sign! The reason we did is we were shown specific numbers on specific resorts! Those numbers made a lot of sense! Since if we paid 1300 for breathless per person, they showed us $640 for both! Right on the ipad of one of managers! They set us up all around! Francisco guy who dealt with us even promised to book my sister vacation, for that magical $640 to make sure we signed, of course when we came back 2 days later to book it, he said sorry guys but membership is not ready, you will be able to do so, ones you back home and you should get your welcome email with username and password! Now! We did get our email with password - was pretty fast and impressive ! Bbut! Prices are nowhere near, to what this clowns showed us! Whatever was $640 for 2 people! Looke like more then 1200! And so on! Most value as francisco said was in extra vacation section of the site! There are no section on the site, and rep confirmed that! Pretty much, resorts are good, but i have no idea why they allow this person to work there! Terrible experience!

THEY ARE JUST A SCAM.My wife and I went to Secrets in Huatulco Mexico..At the arrival the team of Unlimited Vacation at the reception jump on us I told us we will get a very good discount ($75/per hour massage) instead of $250 if we go to a champagne breakfast.We went and they made us drunk and told us if we pay $26000 we will never pay more $199 per week in the next 23 years and will have usage of yacht and helicopter..We paid..Arriving in USA I try to use my membership and they told me none of this exist..I am getting help to get refunded with my bank and I will do anything possible to stop this team of THIEFS...Shame on you..

May 22, 2016, Cancun, Mexico
Stayed from May 22-May 27 at Dreams Sand Resort in Cancun Mexico with daughter and granddaughter. Was approached by Unlimited Vacation Club personnel before bags were even brought into facility for us to join them next morning for breakfast and all three of us would receive a free spa treatment. We joined them at 8:30 the next morning and 4 hours later, I was a member of the Unlimited Vacation Club at the tune of $16, 100.00. I paid them that morning $8, 999.00 which included $899.00 processing fees. When I returned home I began searching their web site, I could not find a lot of the information to verify their presentation. I sent an email on June 6, 2016 to the address provided me and three days later it was returned "refused". I began trying to reach someone by phone to voice my concerns with my membership. This is now three months later. Long story short, there are too many emails, correspondence, complaints, etc. to attach to this complaint. I have a record of everything. Bad news, this is a big scam. Anything that is conducted in Mexico, is under their law. This company has no cancellation policy. If you sign their so called contract, there is no way out aside from hiring a lawyer who can practice law in Mexico and bringing a law suit against them. They have their bases covered as I consulted a lawyer here in the United States concerning this mess. It is really hard to believe these four and five star resorts will let these scams be conducted on their premises. Stay away from these people, they are after your money.

My husband and I on July 9 /2016 sign for this club membership but after we come back from our vacations my husband got his working hours drastically reduce and he is the only one working in our family of 5, I being trying to contact them by phone for a cancellation but I not receive any answer they just transfer me from person to another person and the last they let me waiting on the line for over an hour and without a solution I do not know what to do please I need help thanks.

We arrived at DREAMS RIVIERA CANCUN and were asked if we wanted to have breakfast at their new sister resort BREATHLESS RIVIERA CANCUN, DREAMS would pay for the taxi to/from, it had just opened and they wanted people to see the resort. and we would receive a gift certificate for the spa. We agreed.

The next morning we arrive at BREATHLESS RIVIERA CANCUN and was greeted with "ola's" and given the red carpet effect. We meet with a representative, Donna, who brought us to breakfast, offered drinks, talked about our vacation habits, and took us for a tour of the property. It is a beautiful resort. Then we go to the sales office where all the lies begin. We were offered a "premier gold plus" package with oceanfront view king room with a living area and hot tub on the balcony, access to helicopters in Punta Cuna in the Dominican Republican, yachts, two weeks FREE at ZOETRY ( a resort where the "stars" hangout) and access to any and all resorts ANYTIME with no blackout dates for forty (40) years. And all we would have to pay for is food and drinks which would range from $60 to $100 depending on the season. Wait, and we could get up to twenty (20) rooms for family and friends. After saying "no" multiple times because of future financial obligations and we have a timeshare with RCI, Donna calls over her sales manager, Christian. Christian tells us that UNLIMITED VACATION CLUB (UVC) will buy our RCI timeshare and lower the cost of the "premier gold plus" package, and he would move us from DREAMS (family resort) to BREATHLESS (all adult resort) that same day. WOW! Sounds UNBELIEVABLE! Well, it is. And, you will be offered alcoholic drinks throughout their sales spiel. Your representative will drink with you, maybe even do a shot with you.

After we arrive back home, we decide to call and make a reservation to the same resort (BREATHLESS) for my partners birthday. This is when we learn the truth about UVC and that we had been scammed! It's all lies. You WILL NOT get two weeks free, you WILL NOT get a rate between $60 and $100 dollars, you WILL NOT be able to get (20) rooms and on and on. What you WILL GET IS SCAMMED and MISREPRESENTATION. Nothing that was presented to us exist.

After taking nearly $20, 000 from us, we are going after whoever we can via consultation with an attorney.

IF ANYONE WOULD LIKE TO JOIN IN WITH THE FIGHT TO RECOUP YOUR MONEY...PLEASE RESPOND.

We are sickened that we simply go to Mexico to enjoy what little time we get to enjoy time together to be taken for so much money.

We attended a presentation in May 2016. We were told by Sonia the sales manager at Breathless that we could cancel the membership BEFORE the first payment was made. Her response was "but you will not want to cancel". Our first attempt to possibly use the program would have cost far more than what was presented. We can take that same vacation through another membership for much less. We have contacted UVC a minimum of 6 times to opt out of the program via phone calls and e-mails. No one returns calls or emails. What I have found is that language becomes a huge issue when trying to cancel or request info on how to get out of this program. The last person we spoke to was David Rodriguez who assured us he would call back with the necessary information or cost to opt out of this program. Still waiting, there has been no return phone call. An e-mail was received from Mark R. Proulx with a cash out incentive program 5% discount to pay off the balance. I responded by e-mail that I wanted to cancel the membership and requested direction on how to do this ...no response received from Mark R. Proulx or any other UVC employee.

My fiancé and I recently vacationed in Cancun and were pitched the Unlimited Vacation Club. We were interested in Zoetry Paraiso de la Bonita. Our sales rep said the current rate is $160/person per night. The manager, Victor, said "$160/person per nights?!? No, maybe at Christmas, not now. The rates are $95/person / per night". A week later (past the "cancellation deadline", we actually received our log in information, so that we could verify the rates, before making our deposit for the wedding, the rates were at least double what we were quoted- easily $250/person per night in July.

We called to cancel on the basis of misrepresentation. We were told that we would receive a phone call within 48 hours. Five days later, no call. We called again and were told once again to expect a phone call within 48 hours.

I went in Dreams Huatulco Mexico...They told me if I go have breakfast for a sale presentation they will discount $200 per hour massage..I went to the Breakfast with the sale man Jason...During 2 hours he just told me all kind of lies...Like If I become a member for $26000 I will have all kinds of benefits...Using their yacht..Helicopter...Free Holidays...I said ok...After going back home I called the Vacation Club...It was just LIES...THEY ARE NOT CORRECT...I AM WORKING WITH MY CREDIT CARD Co to Charge them back...Never believe on them...A SCAM..Call Me IF YOU WANT TO KNOW MORE..Ali Salmassi [protected]

My partner and I (plus 20 family members) were in Punta Cana from Feb 9-16 2016, staying at the Now Garden Resort. We purchased our package thru Westjet Vacation package for $4, 700 CAD

We spend a total of 6 hours with the sales team regarding the purchase of the Unlimited Vacation Club package for AMResorts on Feb 10, 2016.

We were asked how much we paid for our trip from the sales person, and we told her. she calculated out that we paid about $3, 500 CAD for accommodation cost from the package. She punched in some numbers on the calculator and told us that if we were a member, we would only be paying $70 USD/night per person to stay at the Now Garden Resort for the same date that we are travelling now. She even told us sometimes it could be even cheaper then $70 or maybe a little more then that.

we purchased the Unlimted Vacation Club package at $11, 500 CAD and signed all the papers.

However afterward, I re-read the documents again, and noticed that we are only getting 25% off the regular published rate. However that don't added up with what the sales rep. was telling us. compare from $500 CAD per night with Westjet down to $140 USD/ night if you are a member.

Next morning we went back to the sales office and spoke to the sales rep again, and she referred me to talk to the manager there so he can explain it to us much better. I asked the manager to show us the member price for this resort, as I don't have access to the members area yet. we didn't watch him log in in the website, he just come up and showed us a page showing the cost to stay at Now Larimar Resort (which is in the same resort area as Now Garden resort), the price showed $1, 500 USD, and I then asked him why $1, 500 when we were quoted $140/night. I was advise because Now Larimar Resort is a little more expensive. After that I didn't question them about it anymore. We rather pay $1, 500 USD to stay at this resort then $3, 500 CAD

today is Feb 22, 2016, I received an email with my username and password to log into the members area. I tried to check to see what our rate would be to stay at the Now Larimar resort for this week, the rate for 2 people is $2, 870 USD, that is WAY more then the $1, 500 USD i was shown by the Manager. I have been totally LIED and MISLEADED by the sales person and the sales manager.

$2, 870 USD converted to CAD $ at the rate of 1.4 exchange = $4, 018 CAD

I paid $11, 500 CAD to pay for vacation package that cost more then if I were to go book it thru Westjet Vacation package? I must be stupid!

I want a full refund for the 50% payment of $5, 750 CAD that was charged on my credit card, as I have been mislead into buying into this Unlimited Vacation Club deal.

We signed up for unlimited vacation club in July last year they promised rooms for a week at any of the secrets or sunscape resort would be no more than 569 for the week. We would get three bonus weeks for anywhere with rci that needed to be booked with in the year and could be scheduled several years out if we liked. The resorts offer no rooms for that for the week. The bonus weeks I couldn't book anywhere in Central America for the summer. It's 6 months out come on. Looked at booking secrets in Costa Rica they wanted 3300 for the week. I called my travel agent he got us room at secrets and airfare for two for 3500. Really where are the benefits. This is a complete scam. They give me the run around on phone and after two weeks we get a call from mediator who tells us they want 50% to cancel. Looking for an attorney as we speak. Hate to admit I was scammed

My elderly parents love to travel. They are fun, social, friendly, and generous to a fault. They were invited on a recent vacation to attend a presentation for UVC. Newly settled into retirement they felt like they might want to join one of these programs, to potentially make it easier to plan their trips- do paperwork and payment now, and then travel when you want. My Dad had concerns committing to a 30-year program, as he is already 75. The salesman promised him that this was no problem. Many members had similar situations and needed to spend their “points” in less time due to age. He informed my parents that they could transfer their last 15 years of pre-paid points, to the first 15 years and spend them at a faster rate by upgrading their accommodations. The terms they were quoted were a $25, 000 lump sum, and then a $700/year maintenance for each year until your purchased points are used up. My parents clarified- DOES THE MAINTENANCE FEE END WHEN THE POINTS ARE USED UP? The answer was “Absolutely!”

My parents aren’t dumb or gullible. But they are from a time when gentlemen’s agreements are made, you negotiate deals, and your word means something. They don’t have the same consumer skepticism that most of us more digitally savvy folks do. In hindsight, their big mistake was not trudging through the detailed and complex contract to look for all the promises that had been made (by salesman Lance Vaughan [protected]@hotmail.com). If they had, then what they would have realized is that they signed up to pay $25, 000 and $700/year for THE REST OF THEIR LIVES. Obviously my father doesn't expect to be using this program aged 105! Even when my parents asked about that specific aspect, UVC confirmed that transferring the points forward wouldn't cost them, and that it was noted in the contract. In reality, it was nowhere in the contract.

Almost immediately my parents tried to book their first trip and ran into inconsistencies between what the salesmen promised, and what the vacation coordinators were saying. My father has tried to talk to supervisors and management for help (Robert Lieffers – Director of Sales [protected]@msn.com), but no one seems to care now that the money has exchanged hands and a contract has been signed. I called on their behalf, with the intention of explaining more clearly the terms to which they’d agreed. The customer service gal was defensive, insulting, flippant, and ended our exchange by shouting “You better get your facts straight, ma’am”. My parents have pleaded with them, stating that they simply won’t be able to use this program later in life and they will be unable to make the payments. UVC’s response was that it would be turned over to collections.

To say that my parents are devastated is an understatement. There have been tears, arguments, incredible stress and fear about factoring this into their future fixed income. We’ve all tried to contact this company to discuss options or work out some sort of agreement, but UVC just tells us to “Review the Contract”. We weren't even looking to escape the contract altogether, we were looking to have it honor what was represented! We could use the prepaid points by upgrading in the first 15 years and then be done with it! But no one at UVC will even consider any remedy to this situation- or speak to us for that matter. I've never heard of a company not attempting to reconcile or agree to talk through a misunderstanding.

My family loves the concept of timeshare and vacation programs. They would’ve been happy customers for life, and been UVC’s (and the industry’s) greatest evangelists. But I find myself now focused on making sure no one else falls for this same misrepresentation of facts and coercion especially the more senior customer segment. Additionally, our community of UVC members should be fully aware of these practices.

My wife and I vacationed at Cancun, Mexico from April 1st to April 5th, 2015 . At April 4th we attended a presentation at Secret The Vine Resort in Cancun owned by Unlimited Vacation Club. We were told about a lot of benefits of becoming a member of Unlimited Vacation Club. We signed a contract of $21, 900 and paid $6740.74 on the spot. When we returned to the U.S and studied in detail the contract, we found it doesn't suit us. For example, the contract period is 25 years long, but my wife and I are almost 70 years. Under Mexican Law( the contract was signed in Mexico), these timeshare/vacation club contracts have a mandatory 5 day right to cancel the contract. So on April 7th, 2015 we sent a notice of cancellation to them. We also sent on the same day letters of cancellation to The Secret the Vine Resort in Cancun where we singed the contract and Profeco in Cancun, Mexico. All these letters were priority mail with tracking numbers. But we got no response. Later we called their office in Miami, Florida and asked them to cancel our membership. The asked us to send in the copies of Priority mail and letters of cancellation. On April 13th, we faxed and e-mailed all the materials they requested, and asked them to cancel our membership. Then we emailed them several times to ask about the status. But they just ignored us.

My boyfriend and I were offered $200 worth of free spa credit if we just attended a 45 minute presentation at one of their sister resorts in the area. Well, about two hours later we were tired of ###ting with this stranger and wanted to know the basics, or the low down on how much this extraordinary membership was going to cost us? Our sales rep specifically told us that with our membership we would be getting to visit majority of these all inclusive resorts on their Silver membership list and that every time we would attend it would cost us only $577 per couple up to 7 nights/ all inclusive. Even better we were told that our friends and family were also able to take advantage of that same deal and we could book up to 20 room at a time! Perfect.. the price, not so perfect but we wanted it so badly we had put over $1000 on each of our personal credit cards as well as had applied to an RCI card through UVC with hopes that the rest of what we put on this card will be a good enough down payment so that we can pay much less per month. Once we found out my boyfriend wasn't approved the sales team suggested that I try to apply as well. Before we could try mine I wasn't feeling confident and we almost walked out. Before we could do so, suddenly they decided to drop the initial price quote nearly 60%! Even better they then offered us the highest membership package (which meant we were no longer limited to only a few of their resorts, we were entitled to visit all, at the very same price of $577 per couple up to a week) We made sure to also confirm that our family and friends will still paying the same amount as us, it was confirmed, multiple times. They even threw in access to a free yacht tour as well. How could be pass this up? So I decided to then apply for the RCI credit card and ta-da! Approved! Now, once that was all done they wanted us to sign about 65 pages of contracts. Every page we would sign they would pull the page so fast we never even took the opportunity to read. Not once were we able to sit down with a legal mediator to explain any of our legal rights as consumers. Also, in the end we were so exhausted neither of us thought to sit there and go over these pages ourselves to check for the rate of $577 as promised because all we wanted to do was go back to our resort and relax. So long story short, we get home from Mexico and to our surprise NO WHERE is written stating $577 per couple/ 7 nights.. etc. We even went to check the cancellation period, yet nothing was listed. All the contract kept stating was how if we were in payment default they are entitled to take 50% of the membership price and the rest will be terminated. We then contacted UVC where I must've spoken with 6 different reps all pointing me in 20 different directions and none towards the right one. Finally I was given the number for the quality analyst team called GBS International Inc., where they seemed to be working with me in the beginning then once I sent them an official cancellation letter they came back a week later with an alternative option. A more affordable membership plan so that I can avoid from cancelling. I insisted to them all we wanted to do is cancel altogether and again instead of sending us the cancellation form to fill out they promised the first time around, we get the same run around. Two months later we have been up to our necks in frustration. Between this time period we've disputed all three charges on his and my personal credit cards as well as the RCI card. We received two threatening emails from them stating we are in a breach of contract because of a default on a payment. In the contract it also says that if I find any reason the mediator breached any of its obligations, we are entitled to cancel within 10 days. We did contact them within 10 days and we received the run around ever since. Please understand, I never back out of a contract unless I truly find it was untrue to it's terms. This company is unethical and we need to put the word out before others make this same mistake. If anyone can help us resolve this issue, we want to cancel without being liable for any fees or payments. Thanks so much for taking the time to read. Yours truly, helpless Jess

I recently purchased a Gold Plus package with this company. 3, yes, 3 days later, I tried to cancel my contract because I learned that this company was not very reputable and the contract contained apparent omissions. I drafted the letter citing the Mexican Consumer Protection Law, Article 56 which states that a party can cancel the contract within 5 days without any penalty or further obligation. I emailed my cancellation letter to UVC global and all its affiliates in Maronma. I received email correspondences from UVC global and some of the email recipients, indicating that they need 48 hours to review my file and will get back to me. Prior to sending the letter, I contacted UVC global in Miami and spoke to a supervisor (Vincent). He was very pleasant and understood my apprehension about moving forward especially in light of the rampant negative reviews on the Internet. I inquired whether his bosses were reading the reviews and if yes, why aren't they doing anything about it. He indicated that they are working on the system and really can't please everyone but they are trying. He promised me that I should get a call within 24 hours, I gave him my cell number and a specific time to call. Of course, I did not get a call within the 24 hour period as promised. I then contacted my credit card company and explained my situation. The credit card company is reviewing my complaint and will do their best to resolve the matter. Apparently, they too have received calls from consumers regarding this very same company and its predatory practice. I am hopeful that this will not be a long process but it doesn't look good from what I've been reading.

Looks I am one of many that got talked into something that was not what it was touted to be. I do wish to be notified by the individual that was getting a class action against this 'club' as I will join in. Paying for something that you can't use is the pits, a great way to make money off people for selling nothing. if all went well when we tried to book a date or make changes online it would be fine but you can't for changes you have to talk to their office Fl., and they charge for any and all changes some have double fees! I really like the Dreams resorts too bad they partnered with these rip off artists.