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United Parcel Service of America [UPS] / damaged package with antique dolls inside

1 Canton, IL, United States Review updated:

UPS Tracking # 1Z 59E [protected] Zone 2
Package Express Acct. # 1680A
Rivers Edge (shipper)
1615 E. Chestnut
Canton Il 61520
Phone [protected]
Owners: Marcus and Angie Hale

On 8/3/ 18 sent package out thru Rivers Edge and paid to have $500 insurance on items.

8/8 Packaged arrived at destination damaged and I immediately called UPS and Lauren stated that an investigator would be out to check claim.

8/13 Rivers Edge (Marcus) calling UPS to check on claim. Told check was being sent out.

8/21 UPS (Jamal) stated that the claim refund goes to Rivers Edge and that they would notify me when it arrived.

8/24 Rivers Edge (Marcus) UPS stated they were processing the paperwork.

8/27 Rivers Edge (Angie) called UPS and was told they need the ORIGINAL paperwork on the doll or an official appraisal on its worth.

9/25 I got the appraisal and gave to Angie at Rivers Edge

10/22 Rivers Edge (Angie) UPS was to be calling her back

10/23 Rivers Edge (Angie) UPS wants paperwork sent. Done on 9/25

10/25 Per Angie at Rivers Edge still no reply from UPS

10/30 Talked to Rivers Edge (Angie) UPS states that the claim is closed just waiting on paperwork again. I stood right there and watched her send the claim by fax to UPS again.

11/1 2 Talked to Marcus at Rivers Edge and he talked to Package Express and they stated they were going to call UPS and see what the hold up is.

I shipped this package in good faith and all I am getting is the run around.
When I call UPS to find out anything I am told I need to talk to Rivers Edge as they are the shipper.

WELL, Rivers Edge did not pay the fee for shipment, I did and I would like my refund.

I have made it a habit of not letting anyone I know ship with UPS and anything that I order anymore is shipped by FED EX. UPS Customer Service is AWFUL

And this next category is a joke. No listing for damaged goods.

10/30 Called UPS (Mickel) [protected] stated that Rivers Edge had never sent back claim paperwork that was sent out on Aug. 10.

10/30 Stopped in and talked to Angie at Rivers Edge and she said she had also talked to Mikel and he wanted the appraisal sent. This make atleast 3 different times this has been sent.

Nov 12, 2018
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  • Su
      12th of Nov, 2018
    -1 Votes

    You paid for shipping, to a company. The company is billed by UPS. The refund will go to whomever shipped it out. I don’t know why they’re taking so long for your refund. You’ve provided proof and they claim it wasn’t received? Fax it to xxx and call xxx to confirm receipt. Fax over a letter to corporate, confirming that it was received by xxx and stating that you expect reimbursement within ten days.

    If not received, call corporate every day.

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