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United Parcel Service of America [UPS] / damaged package with antique dolls inside

1 Canton, IL, United States Review updated:

UPS Tracking # 1Z 59E [protected] Zone 2
Package Express Acct. # 1680A
Rivers Edge (shipper)
1615 E. Chestnut
Canton Il 61520
Phone [protected]
Owners: Marcus and Angie Hale

On 8/3/ 18 sent package out thru Rivers Edge and paid to have $500 insurance on items.

8/8 Packaged arrived at destination damaged and I immediately called UPS and Lauren stated that an investigator would be out to check claim.

8/13 Rivers Edge (Marcus) calling UPS to check on claim. Told check was being sent out.

8/21 UPS (Jamal) stated that the claim refund goes to Rivers Edge and that they would notify me when it arrived.

8/24 Rivers Edge (Marcus) UPS stated they were processing the paperwork.

8/27 Rivers Edge (Angie) called UPS and was told they need the ORIGINAL paperwork on the doll or an official appraisal on its worth.

9/25 I got the appraisal and gave to Angie at Rivers Edge

10/22 Rivers Edge (Angie) UPS was to be calling her back

10/23 Rivers Edge (Angie) UPS wants paperwork sent. Done on 9/25

10/25 Per Angie at Rivers Edge still no reply from UPS

10/30 Talked to Rivers Edge (Angie) UPS states that the claim is closed just waiting on paperwork again. I stood right there and watched her send the claim by fax to UPS again.

11/1 2 Talked to Marcus at Rivers Edge and he talked to Package Express and they stated they were going to call UPS and see what the hold up is.

THIS CLAIM IS GOING TO 3 MONTHS TO GET PROCESSED.
I shipped this package in good faith and all I am getting is the run around.
When I call UPS to find out anything I am told I need to talk to Rivers Edge as they are the shipper.

WELL, Rivers Edge did not pay the fee for shipment, I did and I would like my refund.

I have made it a habit of not letting anyone I know ship with UPS and anything that I order anymore is shipped by FED EX. UPS Customer Service is AWFUL

And this next category is a joke. No listing for damaged goods.

10/30 Called UPS (Mickel) [protected] stated that Rivers Edge had never sent back claim paperwork that was sent out on Aug. 10.

10/30 Stopped in and talked to Angie at Rivers Edge and she said she had also talked to Mikel and he wanted the appraisal sent. This make atleast 3 different times this has been sent.

Be
Nov 12, 2018
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Comments

  • Su
      12th of Nov, 2018
    -1 Votes

    You paid for shipping, to a company. The company is billed by UPS. The refund will go to whomever shipped it out. I don’t know why they’re taking so long for your refund. You’ve provided proof and they claim it wasn’t received? Fax it to xxx and call xxx to confirm receipt. Fax over a letter to corporate, confirming that it was received by xxx and stating that you expect reimbursement within ten days.

    If not received, call corporate every day.

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